feat: CSAT for all channels (#2749)

app/models/concerns/message_filter_helpers.rb

@@ -0,0 +1,19 @@
+module MessageFilterHelpers
+  extend ActiveSupport::Concern
+
+  def reportable?
+    incoming? || outgoing?
+  end
+
+  def webhook_sendable?
+    incoming? || outgoing?
+  end
+
+  def conversation_transcriptable?
+    incoming? || outgoing?
+  end
+
+  def email_reply_summarizable?
+    incoming? || outgoing? || input_csat?
+  end
+end

app/models/conversation.rb

@@ -142,6 +142,10 @@ class Conversation < ApplicationRecord
     true
   end
 
+  def tweet?
+    inbox.inbox_type == 'Twitter' && additional_attributes['type'] == 'tweet'
+  end
+
   private
 
   def ensure_snooze_until_reset

app/models/message.rb

@@ -29,6 +29,7 @@
 #
 
 class Message < ApplicationRecord
+  include MessageFilterHelpers
   NUMBER_OF_PERMITTED_ATTACHMENTS = 15
 
   validates :account_id, presence: true
@@ -81,9 +82,6 @@ class Message < ApplicationRecord
   has_many :attachments, dependent: :destroy, autosave: true, before_add: :validate_attachments_limit
   has_one :csat_survey_response, dependent: :destroy
 
-  after_create :reopen_conversation,
-               :notify_via_mail
-
   after_create_commit :execute_after_create_commit_callbacks
 
   after_update_commit :dispatch_update_event
@@ -109,10 +107,6 @@ class Message < ApplicationRecord
     data
   end
 
-  def reportable?
-    incoming? || outgoing?
-  end
-
   def webhook_data
     {
       id: id,
@@ -130,10 +124,19 @@ class Message < ApplicationRecord
     }
   end
 
+  def content
+    # move this to a presenter
+    return self[:content] if !input_csat? || inbox.web_widget?
+
+    I18n.t('conversations.survey.response', link: "#{ENV['FRONTEND_URL']}/survey/responses/#{conversation.uuid}")
+  end
+
   private
 
   def execute_after_create_commit_callbacks
     # rails issue with order of active record callbacks being executed https://github.com/rails/rails/issues/20911
+    reopen_conversation
+    notify_via_mail
     set_conversation_activity
     dispatch_create_events
     send_reply
@@ -175,7 +178,7 @@ class Message < ApplicationRecord
   end
 
   def email_notifiable_message?
-    return false unless outgoing?
+    return false unless outgoing? || input_csat?
     return false if private?
 
     true