From 630826baed7a604ded1a456f85d97241ef41de6c Mon Sep 17 00:00:00 2001
From: Sojan Jose <sojan@pepalo.com>
Date: Wed, 16 Apr 2025 05:32:49 -0700
Subject: [PATCH] feat: Implement UI for Agent Bots in settings and remove CSML
 support (#11276)

- Add agent bots management UI in settings with avatar upload
- Enable agent bot configuration for all inbox types
- Implement proper CRUD operations with webhook URL support
- Fix agent bots menu item visibility in settings sidebar
- Remove all CSML-related code and features
- Add migration to convert existing CSML bots to webhook bots
- Simplify agent bot model and services to focus on webhook bots
- Improve UI to differentiate between system bots and account bots

## Video





https://github.com/user-attachments/assets/3f4edbb7-b758-468c-8dd6-a9537b983f7d

---------

Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
---
 .../api/v1/accounts/agent_bots_controller.rb  |   2 +-
 app/controllers/dashboard_controller.rb       |   2 +-
 app/javascript/dashboard/api/agentBots.js     |  17 ++
 .../components-next/dialog/Dialog.vue         |   5 +-
 .../layout/config/sidebarItems/settings.js    |   1 -
 .../sidebarComponents/SecondaryNavItem.vue    |   7 -
 .../dashboard/i18n/locale/en/agentBots.json   |  75 ++++--
 .../dashboard/settings/agentBots/Index.vue    | 205 ++++++++++----
 .../settings/agentBots/agentBot.routes.js     |  34 ---
 .../agentBots/components/AgentBotModal.vue    | 251 ++++++++++++++++++
 .../agentBots/components/AgentBotRow.vue      |  59 ----
 .../agentBots/components/AgentBotType.vue     |  36 ---
 .../agentBots/components/CSMLBotEditor.vue    |  99 -------
 .../agentBots/components/CSMLMonacoEditor.vue |  71 -----
 .../settings/agentBots/csml/Edit.vue          |  40 ---
 .../dashboard/settings/agentBots/csml/New.vue |  41 ---
 .../dashboard/settings/inbox/Settings.vue     |   6 +-
 .../dashboard/store/modules/agentBots.js      |  55 +++-
 .../modules/specs/agentBots/agentBots.spec.js |  29 +-
 .../store/modules/specs/agentBots/fixtures.js |  24 +-
 .../modules/specs/agentBots/mutations.spec.js |  12 +
 .../dashboard/store/mutation-types.js         |   1 +
 app/javascript/shared/store/globalConfig.js   |   2 -
 app/jobs/agent_bots/csml_job.rb               |  10 -
 app/listeners/agent_bot_listener.rb           |  16 +-
 app/models/agent_bot.rb                       |   9 +-
 .../agent_bots/validate_bot_service.rb        |  38 ---
 .../api/v1/models/_agent_bot.json.jbuilder    |   4 +-
 config/features.yml                           |   2 +-
 ...61725_convert_csml_bots_to_webhook_bots.rb |  13 +
 db/schema.rb                                  |   2 +-
 lib/csml_engine.rb                            |  52 ----
 lib/integrations/bot_processor_service.rb     |   1 -
 lib/integrations/csml/processor_service.rb    | 142 ----------
 .../v1/accounts/agent_bots_controller_spec.rb |  34 ++-
 spec/jobs/agent_bots/csml_job_spec.rb         |  19 --
 spec/lib/csml_engine_spec.rb                  |  99 -------
 .../csml/processor_service_spec.rb            | 108 --------
 spec/listeners/agent_bot_listener_spec.rb     |   9 -
 spec/models/agent_bot_spec.rb                 |  19 ++
 .../agent_bots/validate_bot_service_spec.rb   |  25 --
 41 files changed, 657 insertions(+), 1019 deletions(-)
 create mode 100644 app/javascript/dashboard/routes/dashboard/settings/agentBots/components/AgentBotModal.vue
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/agentBots/components/AgentBotRow.vue
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/agentBots/components/AgentBotType.vue
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/agentBots/components/CSMLBotEditor.vue
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/agentBots/components/CSMLMonacoEditor.vue
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/agentBots/csml/Edit.vue
 delete mode 100644 app/javascript/dashboard/routes/dashboard/settings/agentBots/csml/New.vue
 delete mode 100644 app/jobs/agent_bots/csml_job.rb
 delete mode 100644 app/services/agent_bots/validate_bot_service.rb
 create mode 100644 db/migrate/20250410061725_convert_csml_bots_to_webhook_bots.rb
 delete mode 100644 lib/csml_engine.rb
 delete mode 100644 lib/integrations/csml/processor_service.rb
 delete mode 100644 spec/jobs/agent_bots/csml_job_spec.rb
 delete mode 100644 spec/lib/csml_engine_spec.rb
 delete mode 100644 spec/lib/integrations/csml/processor_service_spec.rb
 delete mode 100644 spec/services/agent_bots/validate_bot_service_spec.rb

diff --git a/app/controllers/api/v1/accounts/agent_bots_controller.rb b/app/controllers/api/v1/accounts/agent_bots_controller.rb
index 43bce17bc..1422beea1 100644
--- a/app/controllers/api/v1/accounts/agent_bots_controller.rb
+++ b/app/controllers/api/v1/accounts/agent_bots_controller.rb
@@ -37,7 +37,7 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
   end
 
   def permitted_params
-    params.permit(:name, :description, :outgoing_url, :avatar, :avatar_url, :bot_type, bot_config: [:csml_content])
+    params.permit(:name, :description, :outgoing_url, :avatar, :avatar_url, :bot_type, bot_config: {})
   end
 
   def process_avatar_from_url
diff --git a/app/controllers/dashboard_controller.rb b/app/controllers/dashboard_controller.rb
index 0f915ab8a..d91d85b0d 100644
--- a/app/controllers/dashboard_controller.rb
+++ b/app/controllers/dashboard_controller.rb
@@ -36,7 +36,7 @@ class DashboardController < ActionController::Base
       'LOGOUT_REDIRECT_LINK',
       'DISABLE_USER_PROFILE_UPDATE',
       'DEPLOYMENT_ENV',
-      'CSML_EDITOR_HOST', 'INSTALLATION_PRICING_PLAN'
+      'INSTALLATION_PRICING_PLAN'
     ).merge(app_config)
   end
 
diff --git a/app/javascript/dashboard/api/agentBots.js b/app/javascript/dashboard/api/agentBots.js
index 4de6fcee0..6e59f38d3 100644
--- a/app/javascript/dashboard/api/agentBots.js
+++ b/app/javascript/dashboard/api/agentBots.js
@@ -1,9 +1,26 @@
+/* global axios */
 import ApiClient from './ApiClient';
 
 class AgentBotsAPI extends ApiClient {
   constructor() {
     super('agent_bots', { accountScoped: true });
   }
+
+  create(data) {
+    return axios.post(this.url, data, {
+      headers: { 'Content-Type': 'multipart/form-data' },
+    });
+  }
+
+  update(id, data) {
+    return axios.patch(`${this.url}/${id}`, data, {
+      headers: { 'Content-Type': 'multipart/form-data' },
+    });
+  }
+
+  deleteAgentBotAvatar(botId) {
+    return axios.delete(`${this.url}/${botId}/avatar`);
+  }
 }
 
 export default new AgentBotsAPI();
diff --git a/app/javascript/dashboard/components-next/dialog/Dialog.vue b/app/javascript/dashboard/components-next/dialog/Dialog.vue
index 42325b0c5..6800b1254 100644
--- a/app/javascript/dashboard/components-next/dialog/Dialog.vue
+++ b/app/javascript/dashboard/components-next/dialog/Dialog.vue
@@ -125,7 +125,10 @@ defineExpose({ open, close });
           <slot />
           <!-- Dialog content will be injected here -->
           <slot name="footer">
-            <div class="flex items-center justify-between w-full gap-3">
+            <div
+              v-if="showCancelButton || showConfirmButton"
+              class="flex items-center justify-between w-full gap-3"
+            >
               <Button
                 v-if="showCancelButton"
                 variant="faded"
diff --git a/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js b/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js
index a5b6f9020..08526f4d3 100644
--- a/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js
+++ b/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js
@@ -127,7 +127,6 @@ const settings = accountId => ({
       meta: {
         permissions: ['administrator'],
       },
-      globalConfigFlag: 'csmlEditorHost',
       toState: frontendURL(`accounts/${accountId}/settings/agent-bots`),
       toStateName: 'agent_bots',
       featureFlag: FEATURE_FLAGS.AGENT_BOTS,
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue b/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue
index 6ca2ef8f8..6bee69a41 100644
--- a/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue
+++ b/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue
@@ -49,13 +49,6 @@ export default {
       return !!this.menuItem.children;
     },
     isMenuItemVisible() {
-      if (this.menuItem.globalConfigFlag) {
-        // this checks for the `csmlEditorHost` flag in the global config
-        // if this is present, we toggle the CSML editor menu item
-        // TODO: This is very specific, and can be handled better, fix it
-        return !!this.globalConfig[this.menuItem.globalConfigFlag];
-      }
-
       let isFeatureEnabled = true;
       if (this.menuItem.featureFlag) {
         isFeatureEnabled = this.isFeatureEnabledonAccount(
diff --git a/app/javascript/dashboard/i18n/locale/en/agentBots.json b/app/javascript/dashboard/i18n/locale/en/agentBots.json
index 41b8fcb1b..128cd1564 100644
--- a/app/javascript/dashboard/i18n/locale/en/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/en/agentBots.json
@@ -2,23 +2,13 @@
   "AGENT_BOTS": {
     "HEADER": "Bots",
     "LOADING_EDITOR": "Loading editor...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.You can manage your bots from this page or create new ones using the 'Configure new bot' button.",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
     "LEARN_MORE": "Learn about agent bots",
-    "CSML_BOT_EDITOR": {
-      "NAME": {
-        "LABEL": "Bot name",
-        "PLACEHOLDER": "Name your bot.",
-        "ERROR": "Bot name is required."
-      },
-      "DESCRIPTION": {
-        "LABEL": "Bot description",
-        "PLACEHOLDER": "What does this bot do?"
-      },
-      "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above.",
-        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
-      },
-      "SUBMIT": "Validate and save"
+    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT_BADGE": "System",
+    "AVATAR": {
+      "SUCCESS_DELETE": "Bot avatar deleted successfully",
+      "ERROR_DELETE": "Error deleting bot avatar, please try again"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
@@ -32,7 +22,7 @@
       "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
-      "TITLE": "Configure new bot",
+      "TITLE": "Add Bot",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "API": {
         "SUCCESS_MESSAGE": "Bot added successfully.",
@@ -40,16 +30,22 @@
       }
     },
     "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
       "LOADING": "Fetching bots...",
-      "TYPE": "Bot type"
+      "TABLE_HEADER": {
+        "DETAILS": "Bot Details",
+        "URL": "Webhook URL"
+      }
     },
     "DELETE": {
       "BUTTON_TEXT": "Delete",
       "TITLE": "Delete bot",
-      "SUBMIT": "Delete",
-      "CANCEL_BUTTON_TEXT": "Cancel",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
+      "CONFIRM": {
+        "TITLE": "Confirm Deletion",
+        "MESSAGE": "Are you sure you want to delete {name}?",
+        "YES": "Yes, Delete",
+        "NO": "No, Keep"
+      },
       "API": {
         "SUCCESS_MESSAGE": "Bot deleted successfully.",
         "ERROR_MESSAGE": "Could not delete bot. Please try again."
@@ -57,17 +53,44 @@
     },
     "EDIT": {
       "BUTTON_TEXT": "Edit",
-      "LOADING": "Fetching bots...",
       "TITLE": "Edit bot",
-      "CANCEL_BUTTON_TEXT": "Cancel",
       "API": {
         "SUCCESS_MESSAGE": "Bot updated successfully.",
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "FORM": {
+      "AVATAR": {
+        "LABEL": "Bot avatar"
+      },
+      "NAME": {
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Enter bot name",
+        "REQUIRED": "Bot name is required"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Description",
+        "PLACEHOLDER": "What does this bot do?"
+      },
+      "WEBHOOK_URL": {
+        "LABEL": "Webhook URL",
+        "PLACEHOLDER": "https://example.com/webhook",
+        "REQUIRED": "Webhook URL is required"
+      },
+      "ERRORS": {
+        "NAME": "Bot name is required",
+        "URL": "Webhook URL is required",
+        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
+      },
+      "CANCEL": "Cancel",
+      "CREATE": "Create Bot",
+      "UPDATE": "Update Bot"
+    },
+    "WEBHOOK": {
+      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
+    },
     "TYPES": {
-      "WEBHOOK": "Webhook bot",
-      "CSML": "CSML bot"
+      "WEBHOOK": "Webhook bot"
     }
   }
 }
diff --git a/app/javascript/dashboard/routes/dashboard/settings/agentBots/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/agentBots/Index.vue
index 591267c31..0d42d15cf 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/agentBots/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/agentBots/Index.vue
@@ -1,102 +1,191 @@
 <script setup>
-import { ref, onMounted } from 'vue';
-import { useRouter } from 'vue-router';
+import { ref, computed, onMounted } from 'vue';
 import { useMapGetter, useStore } from 'dashboard/composables/store';
 import { useAlert } from 'dashboard/composables';
 import { useI18n } from 'vue-i18n';
-import { frontendURL } from 'dashboard/helper/URLHelper';
-
-import AgentBotRow from './components/AgentBotRow.vue';
 
 import SettingsLayout from '../SettingsLayout.vue';
 import BaseSettingsHeader from '../components/BaseSettingsHeader.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import AgentBotModal from './components/AgentBotModal.vue';
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+
+const MODAL_TYPES = {
+  CREATE: 'create',
+  EDIT: 'edit',
+};
 
-const router = useRouter();
 const store = useStore();
 const { t } = useI18n();
 
-const accountId = useMapGetter('getCurrentAccountId');
 const agentBots = useMapGetter('agentBots/getBots');
 const uiFlags = useMapGetter('agentBots/getUIFlags');
 
-const confirmDialog = ref(null);
+const selectedBot = ref({});
+const loading = ref({});
+const modalType = ref(MODAL_TYPES.CREATE);
+const agentBotModalRef = ref(null);
+const agentBotDeleteDialogRef = ref(null);
 
-const onConfigureNewBot = () => {
-  router.push({
-    name: 'agent_bots_csml_new',
-  });
+const tableHeaders = computed(() => {
+  return [
+    t('AGENT_BOTS.LIST.TABLE_HEADER.DETAILS'),
+    t('AGENT_BOTS.LIST.TABLE_HEADER.URL'),
+  ];
+});
+
+const selectedBotName = computed(() => selectedBot.value?.name || '');
+
+const openAddModal = () => {
+  modalType.value = MODAL_TYPES.CREATE;
+  selectedBot.value = {};
+  agentBotModalRef.value.dialogRef.open();
+};
+
+const openEditModal = bot => {
+  modalType.value = MODAL_TYPES.EDIT;
+  selectedBot.value = bot;
+  agentBotModalRef.value.dialogRef.open();
+};
+
+const openDeletePopup = bot => {
+  selectedBot.value = bot;
+  agentBotDeleteDialogRef.value.open();
+};
+
+const deleteAgentBot = async id => {
+  try {
+    await store.dispatch('agentBots/delete', id);
+    useAlert(t('AGENT_BOTS.DELETE.API.SUCCESS_MESSAGE'));
+  } catch (error) {
+    useAlert(t('AGENT_BOTS.DELETE.API.ERROR_MESSAGE'));
+  } finally {
+    loading.value[id] = false;
+    selectedBot.value = {};
+  }
+};
+
+const confirmDeletion = () => {
+  loading.value[selectedBot.value.id] = true;
+  deleteAgentBot(selectedBot.value.id);
+  agentBotDeleteDialogRef.value.close();
 };
 
 onMounted(() => {
   store.dispatch('agentBots/get');
 });
-
-const onDeleteAgentBot = async bot => {
-  const ok = await confirmDialog.value.showConfirmation();
-
-  if (ok) {
-    try {
-      await store.dispatch('agentBots/delete', bot.id);
-      useAlert(t('AGENT_BOTS.DELETE.API.SUCCESS_MESSAGE'));
-    } catch (error) {
-      useAlert(t('AGENT_BOTS.DELETE.API.ERROR_MESSAGE'));
-    }
-  }
-};
-
-const onEditAgentBot = bot => {
-  router.push(
-    frontendURL(
-      `accounts/${accountId.value}/settings/agent-bots/csml/${bot.id}`
-    )
-  );
-};
 </script>
 
 <template>
   <SettingsLayout
     :is-loading="uiFlags.isFetching"
-    :loading-message="$t('AGENT_BOTS.LIST.LOADING')"
+    :loading-message="t('AGENT_BOTS.LIST.LOADING')"
     :no-records-found="!agentBots.length"
-    :no-records-message="$t('AGENT_BOTS.LIST.404')"
+    :no-records-message="t('AGENT_BOTS.LIST.404')"
   >
     <template #header>
       <BaseSettingsHeader
-        :title="$t('AGENT_BOTS.HEADER')"
-        :description="$t('AGENT_BOTS.DESCRIPTION')"
-        :link-text="$t('AGENT_BOTS.LEARN_MORE')"
+        :title="t('AGENT_BOTS.HEADER')"
+        :description="t('AGENT_BOTS.DESCRIPTION')"
+        :link-text="t('AGENT_BOTS.LEARN_MORE')"
         feature-name="agent_bots"
       >
         <template #actions>
           <Button
             icon="i-lucide-circle-plus"
             :label="$t('AGENT_BOTS.ADD.TITLE')"
-            @click="onConfigureNewBot"
+            @click="openAddModal"
           />
         </template>
       </BaseSettingsHeader>
     </template>
     <template #body>
-      <div class="flex-1 overflow-auto">
-        <table class="divide-y divide-slate-75 dark:divide-slate-700">
-          <tbody class="divide-y divide-n-weak text-n-slate-11">
-            <AgentBotRow
-              v-for="(agentBot, index) in agentBots"
-              :key="agentBot.id"
-              :agent-bot="agentBot"
-              :index="index"
-              @delete="onDeleteAgentBot"
-              @edit="onEditAgentBot"
-            />
-          </tbody>
-        </table>
-        <woot-confirm-modal
-          ref="confirmDialog"
-          :title="$t('AGENT_BOTS.DELETE.TITLE')"
-          :description="$t('AGENT_BOTS.DELETE.DESCRIPTION')"
-        />
-      </div>
+      <table class="min-w-full overflow-x-auto divide-y divide-n-strong">
+        <thead>
+          <th
+            v-for="thHeader in tableHeaders"
+            :key="thHeader"
+            class="py-4 font-semibold text-left ltr:pr-4 rtl:pl-4 text-n-slate-11"
+          >
+            {{ thHeader }}
+          </th>
+        </thead>
+        <tbody class="flex-1 divide-y divide-n-weak text-n-slate-12">
+          <tr v-for="bot in agentBots" :key="bot.id">
+            <td class="py-4 ltr:pr-4 rtl:pl-4">
+              <div class="flex flex-row items-center gap-4">
+                <Avatar
+                  :name="bot.name"
+                  :src="bot.thumbnail"
+                  :size="40"
+                  rounded-full
+                />
+                <div>
+                  <span class="block font-medium break-words">
+                    {{ bot.name }}
+                    <span
+                      v-if="bot.system_bot"
+                      class="text-xs text-n-slate-12 bg-n-blue-5 inline-block rounded-md py-0.5 px-1 ltr:ml-1 rtl:mr-1"
+                    >
+                      {{ $t('AGENT_BOTS.GLOBAL_BOT_BADGE') }}
+                    </span>
+                  </span>
+                  <span class="text-sm text-n-slate-11">
+                    {{ bot.description }}
+                  </span>
+                </div>
+              </div>
+            </td>
+            <td class="py-4 ltr:pr-4 rtl:pl-4 text-sm">
+              {{ bot.outgoing_url || bot.bot_config?.webhook_url }}
+            </td>
+            <td class="py-4 min-w-xs">
+              <div class="flex gap-1 justify-end">
+                <Button
+                  v-if="!bot.system_bot"
+                  v-tooltip.top="t('AGENT_BOTS.EDIT.BUTTON_TEXT')"
+                  icon="i-lucide-pen"
+                  slate
+                  xs
+                  faded
+                  :is-loading="loading[bot.id]"
+                  @click="openEditModal(bot)"
+                />
+                <Button
+                  v-if="!bot.system_bot"
+                  v-tooltip.top="t('AGENT_BOTS.DELETE.BUTTON_TEXT')"
+                  icon="i-lucide-trash-2"
+                  xs
+                  ruby
+                  faded
+                  :is-loading="loading[bot.id]"
+                  @click="openDeletePopup(bot)"
+                />
+              </div>
+            </td>
+          </tr>
+        </tbody>
+      </table>
     </template>
+
+    <AgentBotModal
+      ref="agentBotModalRef"
+      :type="modalType"
+      :selected-bot="selectedBot"
+    />
+
+    <Dialog
+      ref="agentBotDeleteDialogRef"
+      type="alert"
+      :title="t('AGENT_BOTS.DELETE.CONFIRM.TITLE')"
+      :description="
+        t('AGENT_BOTS.DELETE.CONFIRM.MESSAGE', { name: selectedBotName })
+      "
+      :is-loading="uiFlags.isDeleting"
+      :confirm-button-label="t('AGENT_BOTS.DELETE.CONFIRM.YES')"
+      :cancel-button-label="t('AGENT_BOTS.DELETE.CONFIRM.NO')"
+      @confirm="confirmDeletion"
+    />
   </SettingsLayout>
 </template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/agentBots/agentBot.routes.js b/app/javascript/dashboard/routes/dashboard/settings/agentBots/agentBot.routes.js
index d83335d7e..d82d2e32e 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/agentBots/agentBot.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/agentBots/agentBot.routes.js
@@ -1,9 +1,6 @@
 import { FEATURE_FLAGS } from '../../../../featureFlags';
 import Bot from './Index.vue';
-import CsmlEditBot from './csml/Edit.vue';
-import CsmlNewBot from './csml/New.vue';
 import { frontendURL } from '../../../../helper/URLHelper';
-import SettingsContent from '../Wrapper.vue';
 import SettingsWrapper from '../SettingsWrapper.vue';
 
 export default {
@@ -26,36 +23,5 @@ export default {
         },
       ],
     },
-    {
-      path: frontendURL('accounts/:accountId/settings/agent-bots'),
-      component: SettingsContent,
-      props: () => {
-        return {
-          headerTitle: 'AGENT_BOTS.HEADER',
-          icon: 'bot',
-          showBackButton: true,
-        };
-      },
-      children: [
-        {
-          path: 'csml/new',
-          name: 'agent_bots_csml_new',
-          component: CsmlNewBot,
-          meta: {
-            featureFlag: FEATURE_FLAGS.AGENT_BOTS,
-            permissions: ['administrator'],
-          },
-        },
-        {
-          path: 'csml/:botId',
-          name: 'agent_bots_csml_edit',
-          component: CsmlEditBot,
-          meta: {
-            featureFlag: FEATURE_FLAGS.AGENT_BOTS,
-            permissions: ['administrator'],
-          },
-        },
-      ],
-    },
   ],
 };
diff --git a/app/javascript/dashboard/routes/dashboard/settings/agentBots/components/AgentBotModal.vue b/app/javascript/dashboard/routes/dashboard/settings/agentBots/components/AgentBotModal.vue
new file mode 100644
index 000000000..b64b1ef58
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/agentBots/components/AgentBotModal.vue
@@ -0,0 +1,251 @@
+<script setup>
+import { ref, computed, reactive, watch } from 'vue';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import { useI18n } from 'vue-i18n';
+import { required, helpers, url } from '@vuelidate/validators';
+import { useVuelidate } from '@vuelidate/core';
+
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+import Input from 'dashboard/components-next/input/Input.vue';
+import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+
+const props = defineProps({
+  type: {
+    type: String,
+    default: 'create',
+    validator: value => ['create', 'edit'].includes(value),
+  },
+  selectedBot: {
+    type: Object,
+    default: () => ({}),
+  },
+});
+
+const MODAL_TYPES = {
+  CREATE: 'create',
+  EDIT: 'edit',
+};
+
+const store = useStore();
+const { t } = useI18n();
+const dialogRef = ref(null);
+const uiFlags = useMapGetter('agentBots/getUIFlags');
+
+const formState = reactive({
+  botName: '',
+  botDescription: '',
+  botUrl: '',
+  botAvatar: null,
+  botAvatarUrl: '',
+});
+
+const v$ = useVuelidate(
+  {
+    botName: {
+      required: helpers.withMessage(
+        () => t('AGENT_BOTS.FORM.ERRORS.NAME'),
+        required
+      ),
+    },
+    botUrl: {
+      required: helpers.withMessage(
+        () => t('AGENT_BOTS.FORM.ERRORS.URL'),
+        required
+      ),
+      url: helpers.withMessage(
+        () => t('AGENT_BOTS.FORM.ERRORS.VALID_URL'),
+        url
+      ),
+    },
+  },
+  formState
+);
+
+const isLoading = computed(() =>
+  props.type === MODAL_TYPES.CREATE
+    ? uiFlags.value.isCreating
+    : uiFlags.value.isUpdating
+);
+
+const dialogTitle = computed(() =>
+  props.type === MODAL_TYPES.CREATE
+    ? t('AGENT_BOTS.ADD.TITLE')
+    : t('AGENT_BOTS.EDIT.TITLE')
+);
+
+const confirmButtonLabel = computed(() =>
+  props.type === MODAL_TYPES.CREATE
+    ? t('AGENT_BOTS.FORM.CREATE')
+    : t('AGENT_BOTS.FORM.UPDATE')
+);
+
+const botNameError = computed(() =>
+  v$.value.botName.$error ? v$.value.botName.$errors[0]?.$message : ''
+);
+
+const botUrlError = computed(() =>
+  v$.value.botUrl.$error ? v$.value.botUrl.$errors[0]?.$message : ''
+);
+
+const resetForm = () => {
+  Object.assign(formState, {
+    botName: '',
+    botDescription: '',
+    botUrl: '',
+    botAvatar: null,
+    botAvatarUrl: '',
+  });
+  v$.value.$reset();
+};
+
+const handleImageUpload = ({ file, url: avatarUrl }) => {
+  formState.botAvatar = file;
+  formState.botAvatarUrl = avatarUrl;
+};
+
+const handleAvatarDelete = async () => {
+  if (props.selectedBot?.id) {
+    try {
+      await store.dispatch(
+        'agentBots/deleteAgentBotAvatar',
+        props.selectedBot.id
+      );
+      formState.botAvatar = null;
+      formState.botAvatarUrl = '';
+      useAlert(t('AGENT_BOTS.AVATAR.SUCCESS_DELETE'));
+    } catch (error) {
+      useAlert(t('AGENT_BOTS.AVATAR.ERROR_DELETE'));
+    }
+  } else {
+    formState.botAvatar = null;
+    formState.botAvatarUrl = '';
+  }
+};
+
+const handleSubmit = async () => {
+  v$.value.$touch();
+  if (v$.value.$invalid) return;
+
+  const botData = {
+    name: formState.botName,
+    description: formState.botDescription,
+    outgoing_url: formState.botUrl,
+    bot_type: 'webhook',
+    avatar: formState.botAvatar,
+  };
+
+  const isCreate = props.type === MODAL_TYPES.CREATE;
+
+  try {
+    const actionPayload = isCreate
+      ? botData
+      : { id: props.selectedBot.id, data: botData };
+
+    await store.dispatch(
+      `agentBots/${isCreate ? 'create' : 'update'}`,
+      actionPayload
+    );
+
+    const alertKey = isCreate
+      ? t('AGENT_BOTS.ADD.API.SUCCESS_MESSAGE')
+      : t('AGENT_BOTS.EDIT.API.SUCCESS_MESSAGE');
+    useAlert(alertKey);
+
+    dialogRef.value.close();
+    resetForm();
+  } catch (error) {
+    const errorKey = isCreate
+      ? t('AGENT_BOTS.ADD.API.ERROR_MESSAGE')
+      : t('AGENT_BOTS.EDIT.API.ERROR_MESSAGE');
+    useAlert(errorKey);
+  }
+};
+
+const initializeForm = () => {
+  if (props.selectedBot && Object.keys(props.selectedBot).length) {
+    const { name, description, outgoing_url, thumbnail, bot_config } =
+      props.selectedBot;
+    formState.botName = name || '';
+    formState.botDescription = description || '';
+    formState.botUrl = outgoing_url || bot_config?.webhook_url || '';
+    formState.botAvatarUrl = thumbnail || '';
+  } else {
+    resetForm();
+  }
+};
+
+watch(() => props.selectedBot, initializeForm, { immediate: true, deep: true });
+
+defineExpose({ dialogRef });
+</script>
+
+<template>
+  <Dialog
+    ref="dialogRef"
+    type="edit"
+    :title="dialogTitle"
+    :show-cancel-button="false"
+    :show-confirm-button="false"
+    @close="v$.$reset()"
+  >
+    <form class="flex flex-col gap-4" @submit.prevent="handleSubmit">
+      <div class="mb-2 flex flex-col items-start">
+        <span class="mb-2 text-sm font-medium text-n-slate-12">
+          {{ $t('AGENT_BOTS.FORM.AVATAR.LABEL') }}
+        </span>
+        <Avatar
+          :src="formState.botAvatarUrl"
+          :name="formState.botName"
+          :size="68"
+          allow-upload
+          @upload="handleImageUpload"
+          @delete="handleAvatarDelete"
+        />
+      </div>
+
+      <Input
+        v-model="formState.botName"
+        :label="$t('AGENT_BOTS.FORM.NAME.LABEL')"
+        :placeholder="$t('AGENT_BOTS.FORM.NAME.PLACEHOLDER')"
+        :message="botNameError"
+        :message-type="botNameError ? 'error' : 'info'"
+        @blur="v$.botName.$touch()"
+      />
+
+      <TextArea
+        v-model="formState.botDescription"
+        :label="$t('AGENT_BOTS.FORM.DESCRIPTION.LABEL')"
+        :placeholder="$t('AGENT_BOTS.FORM.DESCRIPTION.PLACEHOLDER')"
+      />
+
+      <Input
+        v-model="formState.botUrl"
+        :label="$t('AGENT_BOTS.FORM.WEBHOOK_URL.LABEL')"
+        :placeholder="$t('AGENT_BOTS.FORM.WEBHOOK_URL.PLACEHOLDER')"
+        :message="botUrlError"
+        :message-type="botUrlError ? 'error' : 'info'"
+        @blur="v$.botUrl.$touch()"
+      />
+
+      <div class="flex items-center justify-end w-full gap-2 px-0 py-2">
+        <NextButton
+          faded
+          slate
+          type="reset"
+          :label="$t('AGENT_BOTS.FORM.CANCEL')"
+          @click="dialogRef.close()"
+        />
+        <NextButton
+          type="submit"
+          data-testid="label-submit"
+          :label="confirmButtonLabel"
+          :is-loading="isLoading"
+          :disabled="v$.$invalid"
+        />
+      </div>
+    </form>
+  </Dialog>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/agentBots/components/AgentBotRow.vue b/app/javascript/dashboard/routes/dashboard/settings/agentBots/components/AgentBotRow.vue
deleted file mode 100644
index 365e4948f..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/agentBots/components/AgentBotRow.vue
+++ /dev/null
@@ -1,59 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import ShowMore from 'dashboard/components/widgets/ShowMore.vue';
-import AgentBotType from './AgentBotType.vue';
-import Button from 'dashboard/components-next/button/Button.vue';
-
-const props = defineProps({
-  agentBot: {
-    type: Object,
-    required: true,
-  },
-  index: {
-    type: Number,
-    required: true,
-  },
-});
-
-const emit = defineEmits(['edit', 'delete']);
-
-const isACSMLTypeBot = computed(() => {
-  const { bot_type: botType } = props.agentBot;
-  return botType === 'csml';
-});
-</script>
-
-<template>
-  <tr class="space-x-2">
-    <td class="py-4 ltr:pl-0 ltr:pr-4 rtl:pl-4 rtl:pr-0">
-      <div class="flex items-center break-words font-medium">
-        {{ agentBot.name }}
-        (<AgentBotType :bot-type="agentBot.bot_type" />)
-      </div>
-      <div class="text-sm">
-        <ShowMore :text="agentBot.description || ''" :limit="120" />
-      </div>
-    </td>
-    <td class="align-middle">
-      <div class="flex justify-end gap-1 h-full items-center">
-        <Button
-          v-if="isACSMLTypeBot"
-          v-tooltip.top="$t('AGENT_BOTS.EDIT.BUTTON_TEXT')"
-          icon="i-lucide-pen"
-          slate
-          xs
-          faded
-          @click="emit('edit', agentBot)"
-        />
-        <Button
-          v-tooltip.top="$t('AGENT_BOTS.DELETE.BUTTON_TEXT')"
-          icon="i-lucide-trash-2"
-          xs
-          ruby
-          faded
-          @click="emit('delete', agentBot, index)"
-        />
-      </div>
-    </td>
-  </tr>
-</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/agentBots/components/AgentBotType.vue b/app/javascript/dashboard/routes/dashboard/settings/agentBots/components/AgentBotType.vue
deleted file mode 100644
index b207e8637..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/agentBots/components/AgentBotType.vue
+++ /dev/null
@@ -1,36 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-
-defineProps({
-  botType: {
-    type: String,
-    default: 'webhook',
-  },
-});
-
-const { t } = useI18n();
-
-const botTypeConfig = computed(() => ({
-  csml: {
-    label: t('AGENT_BOTS.TYPES.CSML'),
-    thumbnail: '/dashboard/images/agent-bots/csml.png',
-  },
-  webhook: {
-    label: t('AGENT_BOTS.TYPES.WEBHOOK'),
-    thumbnail: '/dashboard/images/agent-bots/webhook.svg',
-  },
-}));
-</script>
-
-<template>
-  <span class="inline-flex items-center gap-1">
-    <img
-      v-tooltip="botTypeConfig[botType].label"
-      class="h-3 w-auto"
-      :src="botTypeConfig[botType].thumbnail"
-      :alt="botTypeConfig[botType].label"
-    />
-    <span>{{ botTypeConfig[botType].label }}</span>
-  </span>
-</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/agentBots/components/CSMLBotEditor.vue b/app/javascript/dashboard/routes/dashboard/settings/agentBots/components/CSMLBotEditor.vue
deleted file mode 100644
index 9c962136d..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/agentBots/components/CSMLBotEditor.vue
+++ /dev/null
@@ -1,99 +0,0 @@
-<script>
-import { useVuelidate } from '@vuelidate/core';
-import { required } from '@vuelidate/validators';
-import CsmlMonacoEditor from './CSMLMonacoEditor.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: { CsmlMonacoEditor, NextButton },
-  props: {
-    agentBot: {
-      type: Object,
-      default: () => {},
-    },
-  },
-  emits: ['submit'],
-  setup() {
-    return { v$: useVuelidate() };
-  },
-  validations: {
-    bot: {
-      name: { required },
-      csmlContent: { required },
-    },
-  },
-  data() {
-    return {
-      bot: {
-        name: this.agentBot.name || '',
-        description: this.agentBot.description || '',
-        csmlContent: this.agentBot.bot_config.csml_content || '',
-      },
-    };
-  },
-  methods: {
-    onSubmit() {
-      this.v$.$touch();
-      if (this.v$.$invalid) {
-        return;
-      }
-      this.$emit('submit', {
-        id: this.agentBot.id || '',
-        ...this.bot,
-      });
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="flex flex-col h-auto overflow-auto">
-    <div class="flex flex-row">
-      <div class="w-[68%]">
-        <div class="h-[calc(100vh-56px)] relative">
-          <CsmlMonacoEditor v-model="bot.csmlContent" class="w-full h-full" />
-          <div
-            v-if="v$.bot.csmlContent.$error"
-            class="bg-red-100 dark:bg-red-200 text-white dark:text-white absolute bottom-0 w-full p-2.5 flex items-center text-xs justify-center flex-shrink-0"
-          >
-            <span>{{ $t('AGENT_BOTS.CSML_BOT_EDITOR.BOT_CONFIG.ERROR') }}</span>
-          </div>
-        </div>
-      </div>
-      <div class="w-[32%] overflow-auto p-4 h-[calc(100vh-56px)]">
-        <form
-          class="flex flex-col justify-between h-full"
-          @submit.prevent="onSubmit"
-        >
-          <div>
-            <label :class="{ error: v$.bot.name.$error }">
-              {{ $t('AGENT_BOTS.CSML_BOT_EDITOR.NAME.LABEL') }}
-              <input
-                v-model="bot.name"
-                type="text"
-                :placeholder="$t('AGENT_BOTS.CSML_BOT_EDITOR.NAME.PLACEHOLDER')"
-              />
-              <span v-if="v$.bot.name.$error" class="message">
-                {{ $t('AGENT_BOTS.CSML_BOT_EDITOR.NAME.ERROR') }}
-              </span>
-            </label>
-            <label>
-              {{ $t('AGENT_BOTS.CSML_BOT_EDITOR.DESCRIPTION.LABEL') }}
-              <textarea
-                v-model="bot.description"
-                rows="4"
-                :placeholder="
-                  $t('AGENT_BOTS.CSML_BOT_EDITOR.DESCRIPTION.PLACEHOLDER')
-                "
-              />
-            </label>
-            <NextButton
-              type="submit"
-              :label="$t('AGENT_BOTS.CSML_BOT_EDITOR.SUBMIT')"
-            />
-          </div>
-        </form>
-      </div>
-    </div>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/agentBots/components/CSMLMonacoEditor.vue b/app/javascript/dashboard/routes/dashboard/settings/agentBots/components/CSMLMonacoEditor.vue
deleted file mode 100644
index 0f80e0e31..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/agentBots/components/CSMLMonacoEditor.vue
+++ /dev/null
@@ -1,71 +0,0 @@
-<script>
-import LoadingState from 'dashboard/components/widgets/LoadingState.vue';
-import { mapGetters } from 'vuex';
-
-export default {
-  components: { LoadingState },
-  props: {
-    modelValue: {
-      type: String,
-      default: '',
-    },
-  },
-  emits: ['update:modelValue'],
-  data() {
-    return {
-      iframeLoading: true,
-    };
-  },
-  computed: {
-    ...mapGetters({
-      globalConfig: 'globalConfig/get',
-    }),
-  },
-  mounted() {
-    window.onmessage = e => {
-      if (
-        typeof e.data !== 'string' ||
-        !e.data.startsWith('chatwoot-csml-editor:update')
-      ) {
-        return;
-      }
-      const csmlContent = e.data.replace('chatwoot-csml-editor:update', '');
-      this.$emit('update:modelValue', csmlContent);
-    };
-  },
-  methods: {
-    onEditorLoad() {
-      const frameElement = document.getElementById(`csml-editor--frame`);
-      const eventData = {
-        event: 'editorContext',
-        data: this.modelValue || '',
-      };
-      frameElement.contentWindow.postMessage(JSON.stringify(eventData), '*');
-      this.iframeLoading = false;
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="csml-editor--container">
-    <LoadingState
-      v-if="iframeLoading"
-      :message="$t('AGENT_BOTS.LOADING_EDITOR')"
-      class="dashboard-app_loading-container"
-    />
-    <iframe
-      id="csml-editor--frame"
-      :src="globalConfig.csmlEditorHost"
-      @load="onEditorLoad"
-    />
-  </div>
-</template>
-
-<style scoped>
-#csml-editor--frame {
-  border: 0;
-  width: 100%;
-  height: 100%;
-}
-</style>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/agentBots/csml/Edit.vue b/app/javascript/dashboard/routes/dashboard/settings/agentBots/csml/Edit.vue
deleted file mode 100644
index 3c909fdba..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/agentBots/csml/Edit.vue
+++ /dev/null
@@ -1,40 +0,0 @@
-<script>
-import { useAlert } from 'dashboard/composables';
-import Spinner from 'shared/components/Spinner.vue';
-import CsmlBotEditor from '../components/CSMLBotEditor.vue';
-
-export default {
-  components: { Spinner, CsmlBotEditor },
-  computed: {
-    agentBot() {
-      return this.$store.getters['agentBots/getBot'](this.$route.params.botId);
-    },
-  },
-  mounted() {
-    this.$store.dispatch('agentBots/show', this.$route.params.botId);
-  },
-  methods: {
-    async updateBot(bot) {
-      try {
-        await this.$store.dispatch('agentBots/update', {
-          id: bot.id,
-          name: bot.name,
-          description: bot.description,
-          bot_type: 'csml',
-          bot_config: { csml_content: bot.csmlContent },
-        });
-        useAlert(this.$t('AGENT_BOTS.EDIT.API.SUCCESS_MESSAGE'));
-      } catch (error) {
-        useAlert(this.$t('AGENT_BOTS.CSML_BOT_EDITOR.BOT_CONFIG.API_ERROR'));
-      }
-    },
-  },
-};
-</script>
-
-<template>
-  <CsmlBotEditor v-if="agentBot.id" :agent-bot="agentBot" @submit="updateBot" />
-  <div v-else class="flex flex-col h-auto overflow-auto no-padding">
-    <Spinner />
-  </div>
-</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/agentBots/csml/New.vue b/app/javascript/dashboard/routes/dashboard/settings/agentBots/csml/New.vue
deleted file mode 100644
index 10868e58c..000000000
--- a/app/javascript/dashboard/routes/dashboard/settings/agentBots/csml/New.vue
+++ /dev/null
@@ -1,41 +0,0 @@
-<script>
-import { mapGetters } from 'vuex';
-import { useAlert } from 'dashboard/composables';
-import { frontendURL } from '../../../../../helper/URLHelper';
-import CsmlBotEditor from '../components/CSMLBotEditor.vue';
-
-export default {
-  components: { CsmlBotEditor },
-  computed: {
-    ...mapGetters({
-      accountId: 'getCurrentAccountId',
-    }),
-  },
-  methods: {
-    async saveBot(bot) {
-      try {
-        const agentBot = await this.$store.dispatch('agentBots/create', {
-          name: bot.name,
-          description: bot.description,
-          bot_type: 'csml',
-          bot_config: { csml_content: bot.csmlContent },
-        });
-        if (agentBot) {
-          this.$router.replace(
-            frontendURL(
-              `accounts/${this.accountId}/settings/agent-bots/csml/${agentBot.id}`
-            )
-          );
-        }
-        useAlert(this.$t('AGENT_BOTS.ADD.API.SUCCESS_MESSAGE'));
-      } catch (error) {
-        useAlert(this.$t('AGENT_BOTS.ADD.API.ERROR_MESSAGE'));
-      }
-    },
-  },
-};
-</script>
-
-<template>
-  <CsmlBotEditor :agent-bot="{ bot_config: {} }" @submit="saveBot" />
-</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
index 9a105a045..aa9eaf596 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
@@ -141,11 +141,7 @@ export default {
       }
 
       if (
-        this.isFeatureEnabledonAccount(
-          this.accountId,
-          FEATURE_FLAGS.AGENT_BOTS
-        ) &&
-        !(this.isAnEmailChannel || this.isATwitterInbox)
+        this.isFeatureEnabledonAccount(this.accountId, FEATURE_FLAGS.AGENT_BOTS)
       ) {
         visibleToAllChannelTabs = [
           ...visibleToAllChannelTabs,
diff --git a/app/javascript/dashboard/store/modules/agentBots.js b/app/javascript/dashboard/store/modules/agentBots.js
index 57ecf9912..3e9931057 100644
--- a/app/javascript/dashboard/store/modules/agentBots.js
+++ b/app/javascript/dashboard/store/modules/agentBots.js
@@ -12,6 +12,7 @@ export const state = {
     isCreating: false,
     isDeleting: false,
     isUpdating: false,
+    isUpdatingAvatar: false,
     isFetchingAgentBot: false,
     isSettingAgentBot: false,
     isDisconnecting: false,
@@ -48,10 +49,23 @@ export const actions = {
       commit(types.SET_AGENT_BOT_UI_FLAG, { isFetching: false });
     }
   },
-  create: async ({ commit }, agentBotObj) => {
+
+  create: async ({ commit }, botData) => {
     commit(types.SET_AGENT_BOT_UI_FLAG, { isCreating: true });
     try {
-      const response = await AgentBotsAPI.create(agentBotObj);
+      // Create FormData for file upload
+      const formData = new FormData();
+      formData.append('name', botData.name);
+      formData.append('description', botData.description);
+      formData.append('bot_type', botData.bot_type || 'webhook');
+      formData.append('outgoing_url', botData.outgoing_url);
+
+      // Add avatar file if available
+      if (botData.avatar) {
+        formData.append('avatar', botData.avatar);
+      }
+
+      const response = await AgentBotsAPI.create(formData);
       commit(types.ADD_AGENT_BOT, response.data);
       return response.data;
     } catch (error) {
@@ -61,10 +75,22 @@ export const actions = {
     }
     return null;
   },
-  update: async ({ commit }, { id, ...agentBotObj }) => {
+
+  update: async ({ commit }, { id, data }) => {
     commit(types.SET_AGENT_BOT_UI_FLAG, { isUpdating: true });
     try {
-      const response = await AgentBotsAPI.update(id, agentBotObj);
+      // Create FormData for file upload
+      const formData = new FormData();
+      formData.append('name', data.name);
+      formData.append('description', data.description);
+      formData.append('bot_type', data.bot_type || 'webhook');
+      formData.append('outgoing_url', data.outgoing_url);
+
+      if (data.avatar) {
+        formData.append('avatar', data.avatar);
+      }
+
+      const response = await AgentBotsAPI.update(id, formData);
       commit(types.EDIT_AGENT_BOT, response.data);
     } catch (error) {
       throwErrorMessage(error);
@@ -72,6 +98,7 @@ export const actions = {
       commit(types.SET_AGENT_BOT_UI_FLAG, { isUpdating: false });
     }
   },
+
   delete: async ({ commit }, id) => {
     commit(types.SET_AGENT_BOT_UI_FLAG, { isDeleting: true });
     try {
@@ -83,6 +110,20 @@ export const actions = {
       commit(types.SET_AGENT_BOT_UI_FLAG, { isDeleting: false });
     }
   },
+
+  deleteAgentBotAvatar: async ({ commit }, id) => {
+    commit(types.SET_AGENT_BOT_UI_FLAG, { isUpdatingAvatar: true });
+    try {
+      await AgentBotsAPI.deleteAgentBotAvatar(id);
+      // Update the thumbnail to empty string after deletion
+      commit(types.UPDATE_AGENT_BOT_AVATAR, { id, thumbnail: '' });
+    } catch (error) {
+      throwErrorMessage(error);
+    } finally {
+      commit(types.SET_AGENT_BOT_UI_FLAG, { isUpdatingAvatar: false });
+    }
+  },
+
   show: async ({ commit }, id) => {
     commit(types.SET_AGENT_BOT_UI_FLAG, { isFetchingItem: true });
     try {
@@ -150,6 +191,12 @@ export const mutations = {
       [inboxId]: agentBotId,
     };
   },
+  [types.UPDATE_AGENT_BOT_AVATAR]($state, { id, thumbnail }) {
+    const botIndex = $state.records.findIndex(bot => bot.id === id);
+    if (botIndex !== -1) {
+      $state.records[botIndex].thumbnail = thumbnail || '';
+    }
+  },
 };
 
 export default {
diff --git a/app/javascript/dashboard/store/modules/specs/agentBots/agentBots.spec.js b/app/javascript/dashboard/store/modules/specs/agentBots/agentBots.spec.js
index 90cae45d9..b2fa47313 100644
--- a/app/javascript/dashboard/store/modules/specs/agentBots/agentBots.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/agentBots/agentBots.spec.js
@@ -1,7 +1,7 @@
 import axios from 'axios';
 import { actions } from '../../agentBots';
 import types from '../../../mutation-types';
-import { agentBotRecords } from './fixtures';
+import { agentBotRecords, agentBotData } from './fixtures';
 
 const commit = vi.fn();
 global.axios = axios;
@@ -30,16 +30,22 @@ describe('#actions', () => {
   describe('#create', () => {
     it('sends correct actions if API is success', async () => {
       axios.post.mockResolvedValue({ data: agentBotRecords[0] });
-      await actions.create({ commit }, agentBotRecords[0]);
+      await actions.create({ commit }, agentBotData);
+
       expect(commit.mock.calls).toEqual([
         [types.SET_AGENT_BOT_UI_FLAG, { isCreating: true }],
         [types.ADD_AGENT_BOT, agentBotRecords[0]],
         [types.SET_AGENT_BOT_UI_FLAG, { isCreating: false }],
       ]);
+
+      expect(axios.post.mock.calls.length).toBe(1);
+      const formDataArg = axios.post.mock.calls[0][1];
+      expect(formDataArg instanceof FormData).toBe(true);
     });
+
     it('sends correct actions if API is error', async () => {
       axios.post.mockRejectedValue({ message: 'Incorrect header' });
-      await expect(actions.create({ commit })).rejects.toThrow(Error);
+      await expect(actions.create({ commit }, {})).rejects.toThrow(Error);
       expect(commit.mock.calls).toEqual([
         [types.SET_AGENT_BOT_UI_FLAG, { isCreating: true }],
         [types.SET_AGENT_BOT_UI_FLAG, { isCreating: false }],
@@ -50,17 +56,29 @@ describe('#actions', () => {
   describe('#update', () => {
     it('sends correct actions if API is success', async () => {
       axios.patch.mockResolvedValue({ data: agentBotRecords[0] });
-      await actions.update({ commit }, agentBotRecords[0]);
+      await actions.update(
+        { commit },
+        {
+          id: agentBotRecords[0].id,
+          data: agentBotData,
+        }
+      );
+
       expect(commit.mock.calls).toEqual([
         [types.SET_AGENT_BOT_UI_FLAG, { isUpdating: true }],
         [types.EDIT_AGENT_BOT, agentBotRecords[0]],
         [types.SET_AGENT_BOT_UI_FLAG, { isUpdating: false }],
       ]);
+
+      expect(axios.patch.mock.calls.length).toBe(1);
+      const formDataArg = axios.patch.mock.calls[0][1];
+      expect(formDataArg instanceof FormData).toBe(true);
     });
+
     it('sends correct actions if API is error', async () => {
       axios.patch.mockRejectedValue({ message: 'Incorrect header' });
       await expect(
-        actions.update({ commit }, agentBotRecords[0])
+        actions.update({ commit }, { id: 1, data: {} })
       ).rejects.toThrow(Error);
       expect(commit.mock.calls).toEqual([
         [types.SET_AGENT_BOT_UI_FLAG, { isUpdating: true }],
@@ -68,7 +86,6 @@ describe('#actions', () => {
       ]);
     });
   });
-
   describe('#delete', () => {
     it('sends correct actions if API is success', async () => {
       axios.delete.mockResolvedValue({ data: agentBotRecords[0] });
diff --git a/app/javascript/dashboard/store/modules/specs/agentBots/fixtures.js b/app/javascript/dashboard/store/modules/specs/agentBots/fixtures.js
index e13735b14..d41585904 100644
--- a/app/javascript/dashboard/store/modules/specs/agentBots/fixtures.js
+++ b/app/javascript/dashboard/store/modules/specs/agentBots/fixtures.js
@@ -1,15 +1,35 @@
 export const agentBotRecords = [
   {
+    account_id: 1,
     id: 11,
     name: 'Agent Bot 11',
     description: 'Agent Bot Description',
-    type: 'csml',
+    bot_type: 'webhook',
+    thumbnail: 'https://example.com/thumbnail.jpg',
+    bot_config: {},
+    outgoing_url: 'https://example.com/outgoing',
+    access_token: 'hN8QwG769RqBXmme',
+    system_bot: false,
   },
 
   {
+    account_id: 1,
     id: 12,
     name: 'Agent Bot 12',
     description: 'Agent Bot Description 12',
-    type: 'csml',
+    bot_type: 'webhook',
+    thumbnail: 'https://example.com/thumbnail.jpg',
+    bot_config: {},
+    outgoing_url: 'https://example.com/outgoing',
+    access_token: 'hN8QwG769RqBXmme',
+    system_bot: false,
   },
 ];
+
+export const agentBotData = {
+  name: 'Test Bot',
+  description: 'Test Description',
+  outgoing_url: 'https://test.com',
+  bot_type: 'webhook',
+  avatar: new File([''], 'filename'),
+};
diff --git a/app/javascript/dashboard/store/modules/specs/agentBots/mutations.spec.js b/app/javascript/dashboard/store/modules/specs/agentBots/mutations.spec.js
index aff191ecf..6a8d36a75 100644
--- a/app/javascript/dashboard/store/modules/specs/agentBots/mutations.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/agentBots/mutations.spec.js
@@ -51,4 +51,16 @@ describe('#mutations', () => {
       expect(state.agentBotInbox).toEqual({ 3: 2 });
     });
   });
+  describe('#UPDATE_AGENT_BOT_AVATAR', () => {
+    it('update agent bot avatar', () => {
+      const state = { records: [agentBotRecords[0]] };
+      mutations[types.UPDATE_AGENT_BOT_AVATAR](state, {
+        id: 11,
+        thumbnail: 'https://example.com/thumbnail.jpg',
+      });
+      expect(state.records[0].thumbnail).toEqual(
+        'https://example.com/thumbnail.jpg'
+      );
+    });
+  });
 });
diff --git a/app/javascript/dashboard/store/mutation-types.js b/app/javascript/dashboard/store/mutation-types.js
index 4443f0732..a74207e92 100644
--- a/app/javascript/dashboard/store/mutation-types.js
+++ b/app/javascript/dashboard/store/mutation-types.js
@@ -301,6 +301,7 @@ export default {
   EDIT_AGENT_BOT: 'EDIT_AGENT_BOT',
   DELETE_AGENT_BOT: 'DELETE_AGENT_BOT',
   SET_AGENT_BOT_INBOX: 'SET_AGENT_BOT_INBOX',
+  UPDATE_AGENT_BOT_AVATAR: 'UPDATE_AGENT_BOT_AVATAR',
 
   // MACROS
   SET_MACROS_UI_FLAG: 'SET_MACROS_UI_FLAG',
diff --git a/app/javascript/shared/store/globalConfig.js b/app/javascript/shared/store/globalConfig.js
index 5a266bd21..608a31ec1 100644
--- a/app/javascript/shared/store/globalConfig.js
+++ b/app/javascript/shared/store/globalConfig.js
@@ -5,7 +5,6 @@ const {
   AZURE_APP_ID: azureAppId,
   BRAND_NAME: brandName,
   CHATWOOT_INBOX_TOKEN: chatwootInboxToken,
-  CSML_EDITOR_HOST: csmlEditorHost,
   CREATE_NEW_ACCOUNT_FROM_DASHBOARD: createNewAccountFromDashboard,
   DIRECT_UPLOADS_ENABLED: directUploadsEnabled,
   DISPLAY_MANIFEST: displayManifest,
@@ -29,7 +28,6 @@ const state = {
   azureAppId,
   brandName,
   chatwootInboxToken,
-  csmlEditorHost,
   deploymentEnv,
   createNewAccountFromDashboard,
   directUploadsEnabled: directUploadsEnabled === 'true',
diff --git a/app/jobs/agent_bots/csml_job.rb b/app/jobs/agent_bots/csml_job.rb
deleted file mode 100644
index d0975e364..000000000
--- a/app/jobs/agent_bots/csml_job.rb
+++ /dev/null
@@ -1,10 +0,0 @@
-class AgentBots::CsmlJob < ApplicationJob
-  queue_as :high
-
-  def perform(event, agent_bot, message)
-    event_data = { message: message }
-    Integrations::Csml::ProcessorService.new(
-      event_name: event, agent_bot: agent_bot, event_data: event_data
-    ).perform
-  end
-end
diff --git a/app/listeners/agent_bot_listener.rb b/app/listeners/agent_bot_listener.rb
index 12e8c6570..38c046e34 100644
--- a/app/listeners/agent_bot_listener.rb
+++ b/app/listeners/agent_bot_listener.rb
@@ -59,14 +59,10 @@ class AgentBotListener < BaseListener
     true
   end
 
-  def process_message_event(method_name, agent_bot, message, event)
-    case agent_bot.bot_type
-    when 'webhook'
-      payload = message.webhook_data.merge(event: method_name)
-      process_webhook_bot_event(agent_bot, payload)
-    when 'csml'
-      process_csml_bot_event(event.name, agent_bot, message)
-    end
+  def process_message_event(method_name, agent_bot, message, _event)
+    # Only webhook bots are supported
+    payload = message.webhook_data.merge(event: method_name)
+    process_webhook_bot_event(agent_bot, payload)
   end
 
   def process_webhook_bot_event(agent_bot, payload)
@@ -74,8 +70,4 @@ class AgentBotListener < BaseListener
 
     AgentBots::WebhookJob.perform_later(agent_bot.outgoing_url, payload)
   end
-
-  def process_csml_bot_event(event, agent_bot, message)
-    AgentBots::CsmlJob.perform_later(event, agent_bot, message)
-  end
 end
diff --git a/app/models/agent_bot.rb b/app/models/agent_bot.rb
index 07119fbca..be63aebc5 100644
--- a/app/models/agent_bot.rb
+++ b/app/models/agent_bot.rb
@@ -25,9 +25,8 @@ class AgentBot < ApplicationRecord
   has_many :inboxes, through: :agent_bot_inboxes
   has_many :messages, as: :sender, dependent: :nullify
   belongs_to :account, optional: true
-  enum bot_type: { webhook: 0, csml: 1 }
+  enum bot_type: { webhook: 0 }
 
-  validate :validate_agent_bot_config
   validates :outgoing_url, length: { maximum: Limits::URL_LENGTH_LIMIT }
 
   def available_name
@@ -51,9 +50,7 @@ class AgentBot < ApplicationRecord
     }
   end
 
-  private
-
-  def validate_agent_bot_config
-    errors.add(:bot_config, 'Invalid Bot Configuration') unless AgentBots::ValidateBotService.new(agent_bot: self).perform
+  def system_bot?
+    account.nil?
   end
 end
diff --git a/app/services/agent_bots/validate_bot_service.rb b/app/services/agent_bots/validate_bot_service.rb
deleted file mode 100644
index d8c0b8a9c..000000000
--- a/app/services/agent_bots/validate_bot_service.rb
+++ /dev/null
@@ -1,38 +0,0 @@
-class AgentBots::ValidateBotService
-  pattr_initialize [:agent_bot]
-  def perform
-    return true unless agent_bot.bot_type == 'csml'
-
-    validate_csml_bot
-  end
-
-  private
-
-  def csml_client
-    @csml_client ||= CsmlEngine.new
-  end
-
-  def csml_bot_payload
-    {
-      id: agent_bot[:name],
-      name: agent_bot[:name],
-      default_flow: 'Default',
-      flows: [
-        {
-          id: SecureRandom.uuid,
-          name: 'Default',
-          content: agent_bot.bot_config['csml_content'],
-          commands: []
-        }
-      ]
-    }
-  end
-
-  def validate_csml_bot
-    response = csml_client.validate(csml_bot_payload)
-    response.blank? || response['valid']
-  rescue StandardError => e
-    ChatwootExceptionTracker.new(e, account: agent_bot&.account).capture_exception
-    false
-  end
-end
diff --git a/app/views/api/v1/models/_agent_bot.json.jbuilder b/app/views/api/v1/models/_agent_bot.json.jbuilder
index eafa31cd6..2547bb2a8 100644
--- a/app/views/api/v1/models/_agent_bot.json.jbuilder
+++ b/app/views/api/v1/models/_agent_bot.json.jbuilder
@@ -1,8 +1,10 @@
 json.id resource.id
 json.name resource.name
 json.description resource.description
-json.outgoing_url resource.outgoing_url
+json.thumbnail resource.avatar_url
+json.outgoing_url resource.outgoing_url unless resource.system_bot?
 json.bot_type resource.bot_type
 json.bot_config resource.bot_config
 json.account_id resource.account_id
 json.access_token resource.access_token if resource.access_token.present?
+json.system_bot resource.system_bot?
diff --git a/config/features.yml b/config/features.yml
index 59b9aa2ad..3396733ab 100644
--- a/config/features.yml
+++ b/config/features.yml
@@ -37,7 +37,7 @@
   help_url: https://chwt.app/hc/help-center
 - name: agent_bots
   display_name: Agent Bots
-  enabled: false
+  enabled: true
   help_url: https://chwt.app/hc/agent-bots
 - name: macros
   display_name: Macros
diff --git a/db/migrate/20250410061725_convert_csml_bots_to_webhook_bots.rb b/db/migrate/20250410061725_convert_csml_bots_to_webhook_bots.rb
new file mode 100644
index 000000000..f4a953965
--- /dev/null
+++ b/db/migrate/20250410061725_convert_csml_bots_to_webhook_bots.rb
@@ -0,0 +1,13 @@
+class ConvertCsmlBotsToWebhookBots < ActiveRecord::Migration[7.0]
+  def up
+    # Find all CSML bots (bot_type = 1) and convert them to webhook (bot_type = 0)
+    AgentBot.where(bot_type: 1).find_each do |bot|
+      bot.update(bot_type: 0, bot_config: {})
+    end
+  end
+
+  def down
+    # This migration is not reversible - we've removed CSML support
+    raise ActiveRecord::IrreversibleMigration
+  end
+end
diff --git a/db/schema.rb b/db/schema.rb
index e4706342e..b3c2727cb 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -10,7 +10,7 @@
 #
 # It's strongly recommended that you check this file into your version control system.
 
-ActiveRecord::Schema[7.0].define(version: 2025_04_02_233933) do
+ActiveRecord::Schema[7.0].define(version: 2025_04_10_061725) do
   # These extensions should be enabled to support this database
   enable_extension "pg_stat_statements"
   enable_extension "pg_trgm"
diff --git a/lib/csml_engine.rb b/lib/csml_engine.rb
deleted file mode 100644
index 5e238ac2d..000000000
--- a/lib/csml_engine.rb
+++ /dev/null
@@ -1,52 +0,0 @@
-class CsmlEngine
-  API_KEY_HEADER = 'X-Api-Key'.freeze
-
-  def initialize
-    @host_url = GlobalConfigService.load('CSML_BOT_HOST', '')
-    @api_key = GlobalConfigService.load('CSML_BOT_API_KEY', '')
-
-    raise ArgumentError, 'Missing Credentials' if @host_url.blank? || @api_key.blank?
-  end
-
-  def status
-    response = HTTParty.get("#{@host_url}/status")
-    process_response(response)
-  end
-
-  def run(bot, params)
-    payload = {
-      bot: bot,
-      event: {
-        request_id: SecureRandom.uuid,
-        client: params[:client],
-        payload: params[:payload],
-        metadata: params[:metadata],
-        ttl_duration: 4000
-      }
-    }
-    response = post('run', payload)
-    process_response(response)
-  end
-
-  def validate(bot)
-    response = post('validate', bot)
-    process_response(response)
-  end
-
-  private
-
-  def process_response(response)
-    return response.parsed_response if response.success?
-
-    { error: response.parsed_response, status: response.code }
-  end
-
-  def post(path, payload)
-    HTTParty.post(
-      "#{@host_url}/#{path}", {
-        headers: { API_KEY_HEADER => @api_key, 'Content-Type' => 'application/json' },
-        body: payload.to_json
-      }
-    )
-  end
-end
diff --git a/lib/integrations/bot_processor_service.rb b/lib/integrations/bot_processor_service.rb
index 600ee4305..8249a2993 100644
--- a/lib/integrations/bot_processor_service.rb
+++ b/lib/integrations/bot_processor_service.rb
@@ -1,5 +1,4 @@
 class Integrations::BotProcessorService
-  # TODO: In CSML processor service, the argument is agent bot, update initializers accordingly.
   pattr_initialize [:event_name!, :hook!, :event_data!]
 
   def perform
diff --git a/lib/integrations/csml/processor_service.rb b/lib/integrations/csml/processor_service.rb
deleted file mode 100644
index 3a8f21077..000000000
--- a/lib/integrations/csml/processor_service.rb
+++ /dev/null
@@ -1,142 +0,0 @@
-class Integrations::Csml::ProcessorService < Integrations::BotProcessorService
-  pattr_initialize [:event_name!, :event_data!, :agent_bot!]
-
-  private
-
-  def csml_client
-    @csml_client ||= CsmlEngine.new
-  end
-
-  def get_response(session_id, content)
-    csml_client.run(
-      bot_payload,
-      {
-        client: client_params(session_id),
-        payload: message_payload(content),
-        metadata: metadata_params
-      }
-    )
-  end
-
-  def client_params(session_id)
-    {
-      bot_id: "chatwoot-bot-#{conversation.inbox.id}",
-      channel_id: "chatwoot-bot-inbox-#{conversation.inbox.id}",
-      user_id: session_id
-    }
-  end
-
-  def message_payload(content)
-    {
-      content_type: 'text',
-      content: { text: content }
-    }
-  end
-
-  def metadata_params
-    {
-      conversation: conversation,
-      contact: conversation.contact
-    }
-  end
-
-  def bot_payload
-    {
-      id: "chatwoot-csml-bot-#{agent_bot.id}",
-      name: "chatwoot-csml-bot-#{agent_bot.id}",
-      default_flow: 'chatwoot_bot_flow',
-      flows: [
-        {
-          id: "chatwoot-csml-bot-flow-#{agent_bot.id}-inbox-#{conversation.inbox.id}",
-          name: 'chatwoot_bot_flow',
-          content: agent_bot.bot_config['csml_content'],
-          commands: []
-        }
-      ]
-    }
-  end
-
-  def process_response(message, response)
-    csml_messages = response['messages']
-    has_conversation_ended = response['conversation_end']
-
-    process_action(message, 'handoff') if has_conversation_ended.present?
-
-    return if csml_messages.blank?
-
-    # We do not support wait, typing now.
-    csml_messages.each do |csml_message|
-      create_messages(csml_message, conversation)
-    end
-  end
-
-  def create_messages(message, conversation)
-    message_payload = message['payload']
-
-    case message_payload['content_type']
-    when 'text'
-      process_text_messages(message_payload, conversation)
-    when 'question'
-      process_question_messages(message_payload, conversation)
-    when 'image'
-      process_image_messages(message_payload, conversation)
-    end
-  end
-
-  def process_text_messages(message_payload, conversation)
-    conversation.messages.create!(
-      {
-        message_type: :outgoing,
-        account_id: conversation.account_id,
-        inbox_id: conversation.inbox_id,
-        content: message_payload['content']['text'],
-        sender: agent_bot
-      }
-    )
-  end
-
-  def process_question_messages(message_payload, conversation)
-    buttons = message_payload['content']['buttons'].map do |button|
-      { title: button['content']['title'], value: button['content']['payload'] }
-    end
-    conversation.messages.create!(
-      {
-        message_type: :outgoing,
-        account_id: conversation.account_id,
-        inbox_id: conversation.inbox_id,
-        content: message_payload['content']['title'],
-        content_type: 'input_select',
-        content_attributes: { items: buttons },
-        sender: agent_bot
-      }
-    )
-  end
-
-  def prepare_attachment(message_payload, message, account_id)
-    attachment_params = { file_type: :image, account_id: account_id }
-    attachment_url = message_payload['content']['url']
-    attachment = message.attachments.new(attachment_params)
-    attachment_file = Down.download(attachment_url)
-    attachment.file.attach(
-      io: attachment_file,
-      filename: attachment_file.original_filename,
-      content_type: attachment_file.content_type
-    )
-  end
-
-  def process_image_messages(message_payload, conversation)
-    message = conversation.messages.new(
-      {
-        message_type: :outgoing,
-        account_id: conversation.account_id,
-        inbox_id: conversation.inbox_id,
-        content: '',
-        content_type: 'text',
-        sender: agent_bot
-      }
-    )
-
-    prepare_attachment(message_payload, message, conversation.account_id)
-    message.save!
-  end
-end
diff --git a/spec/controllers/api/v1/accounts/agent_bots_controller_spec.rb b/spec/controllers/api/v1/accounts/agent_bots_controller_spec.rb
index 918552406..b5cdff018 100644
--- a/spec/controllers/api/v1/accounts/agent_bots_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/agent_bots_controller_spec.rb
@@ -28,6 +28,31 @@ RSpec.describe 'Agent Bot API', type: :request do
         expect(response.body).to include(agent_bot.access_token.token)
         expect(response.body).not_to include(global_bot.access_token.token)
       end
+
+      it 'properly differentiates between system bots and account bots' do
+        global_bot = create(:agent_bot)
+        get "/api/v1/accounts/#{account.id}/agent_bots",
+            headers: agent.create_new_auth_token,
+            as: :json
+
+        response_data = response.parsed_body
+        # Find the global bot in the response
+        global_bot_response = response_data.find { |bot| bot['id'] == global_bot.id }
+        # Find the account bot in the response
+        account_bot_response = response_data.find { |bot| bot['id'] == agent_bot.id }
+
+        # Verify system_bot attribute and outgoing_url for global bot
+        expect(global_bot_response['system_bot']).to be(true)
+        expect(global_bot_response).not_to include('outgoing_url')
+
+        # Verify account bot has system_bot attribute false and includes outgoing_url
+        expect(account_bot_response['system_bot']).to be(false)
+        expect(account_bot_response).to include('outgoing_url')
+
+        # Verify both bots have thumbnail field
+        expect(global_bot_response).to include('thumbnail')
+        expect(account_bot_response).to include('thumbnail')
+      end
     end
   end
 
@@ -60,6 +85,10 @@ RSpec.describe 'Agent Bot API', type: :request do
         expect(response).to have_http_status(:success)
         expect(response.body).to include(global_bot.name)
         expect(response.body).not_to include(global_bot.access_token.token)
+
+        # Test for system_bot attribute and webhook URL not being exposed
+        expect(response.parsed_body['system_bot']).to be(true)
+        expect(response.parsed_body).not_to include('outgoing_url')
       end
     end
   end
@@ -142,7 +171,7 @@ RSpec.describe 'Agent Bot API', type: :request do
         expect(response.body).not_to include(global_bot.access_token.token)
       end
 
-      it 'updates avatar' do
+      it 'updates avatar and includes thumbnail in response' do
         # no avatar before upload
         expect(agent_bot.avatar.attached?).to be(false)
         file = fixture_file_upload(Rails.root.join('spec/assets/avatar.png'), 'image/png')
@@ -153,6 +182,9 @@ RSpec.describe 'Agent Bot API', type: :request do
         expect(response).to have_http_status(:success)
         agent_bot.reload
         expect(agent_bot.avatar.attached?).to be(true)
+
+        # Verify thumbnail is included in the response
+        expect(response.parsed_body).to include('thumbnail')
       end
 
       it 'updated avatar with avatar_url' do
diff --git a/spec/jobs/agent_bots/csml_job_spec.rb b/spec/jobs/agent_bots/csml_job_spec.rb
deleted file mode 100644
index 46fa23fba..000000000
--- a/spec/jobs/agent_bots/csml_job_spec.rb
+++ /dev/null
@@ -1,19 +0,0 @@
-require 'rails_helper'
-
-RSpec.describe AgentBots::CsmlJob do
-  it 'runs csml processor service' do
-    event = 'message.created'
-    message = create(:message)
-    agent_bot = create(:agent_bot)
-    processor = double
-
-    allow(Integrations::Csml::ProcessorService).to receive(:new).and_return(processor)
-    allow(processor).to receive(:perform)
-
-    described_class.perform_now(event, agent_bot, message)
-
-    expect(Integrations::Csml::ProcessorService)
-      .to have_received(:new)
-      .with(event_name: event, agent_bot: agent_bot, event_data: { message: message })
-  end
-end
diff --git a/spec/lib/csml_engine_spec.rb b/spec/lib/csml_engine_spec.rb
deleted file mode 100644
index 966e4d95a..000000000
--- a/spec/lib/csml_engine_spec.rb
+++ /dev/null
@@ -1,99 +0,0 @@
-require 'rails_helper'
-
-describe CsmlEngine do
-  it 'raises an exception if host and api is absent' do
-    expect { described_class.new }.to raise_error(StandardError)
-  end
-
-  context 'when CSML_BOT_HOST & CSML_BOT_API_KEY is present' do
-    before do
-      create(:installation_config, { name: 'CSML_BOT_HOST', value: 'https://csml.chatwoot.dev' })
-      create(:installation_config, { name: 'CSML_BOT_API_KEY', value: 'random_api_key' })
-    end
-
-    let(:csml_request) { double }
-
-    context 'when status is called' do
-      it 'returns api response if client response is valid' do
-        allow(HTTParty).to receive(:get).and_return(csml_request)
-        allow(csml_request).to receive(:success?).and_return(true)
-        allow(csml_request).to receive(:parsed_response).and_return({ 'engine_version': '1.11.1' })
-
-        response = described_class.new.status
-
-        expect(HTTParty).to have_received(:get).with('https://csml.chatwoot.dev/status')
-        expect(csml_request).to have_received(:success?)
-        expect(csml_request).to have_received(:parsed_response)
-        expect(response).to eq({ 'engine_version': '1.11.1' })
-      end
-
-      it 'returns error if client response is invalid' do
-        allow(HTTParty).to receive(:get).and_return(csml_request)
-        allow(csml_request).to receive(:success?).and_return(false)
-        allow(csml_request).to receive(:code).and_return(401)
-        allow(csml_request).to receive(:parsed_response).and_return({ 'error': true })
-
-        response = described_class.new.status
-
-        expect(HTTParty).to have_received(:get).with('https://csml.chatwoot.dev/status')
-        expect(csml_request).to have_received(:success?)
-        expect(response).to eq({ error: { 'error': true }, status: 401 })
-      end
-    end
-
-    context 'when run is called' do
-      it 'returns api response if client response is valid' do
-        allow(HTTParty).to receive(:post).and_return(csml_request)
-        allow(SecureRandom).to receive(:uuid).and_return('xxxx-yyyy-wwww-cccc')
-        allow(csml_request).to receive(:success?).and_return(true)
-        allow(csml_request).to receive(:parsed_response).and_return({ 'success': true })
-
-        response = described_class.new.run({ flow: 'default' }, { client: 'client', payload: { id: 1 }, metadata: {} })
-
-        payload = {
-          bot: { flow: 'default' },
-          event: {
-            request_id: 'xxxx-yyyy-wwww-cccc',
-            client: 'client',
-            payload: { id: 1 },
-            metadata: {},
-            ttl_duration: 4000
-          }
-        }
-        expect(HTTParty).to have_received(:post)
-          .with(
-            'https://csml.chatwoot.dev/run', {
-              body: payload.to_json,
-              headers: { 'X-Api-Key' => 'random_api_key', 'Content-Type' => 'application/json' }
-            }
-          )
-        expect(csml_request).to have_received(:success?)
-        expect(csml_request).to have_received(:parsed_response)
-        expect(response).to eq({ 'success': true })
-      end
-    end
-
-    context 'when validate is called' do
-      it 'returns api response if client response is valid' do
-        allow(HTTParty).to receive(:post).and_return(csml_request)
-        allow(SecureRandom).to receive(:uuid).and_return('xxxx-yyyy-wwww-cccc')
-        allow(csml_request).to receive(:success?).and_return(true)
-        allow(csml_request).to receive(:parsed_response).and_return({ 'success': true })
-
-        payload = { flow: 'default' }
-        response = described_class.new.validate(payload)
-
-        expect(HTTParty).to have_received(:post)
-          .with(
-            'https://csml.chatwoot.dev/validate', {
-              body: payload.to_json,
-              headers: { 'X-Api-Key' => 'random_api_key', 'Content-Type' => 'application/json' }
-            }
-          )
-        expect(csml_request).to have_received(:success?)
-        expect(csml_request).to have_received(:parsed_response)
-        expect(response).to eq({ 'success': true })
-      end
-    end
-  end
-end
diff --git a/spec/lib/integrations/csml/processor_service_spec.rb b/spec/lib/integrations/csml/processor_service_spec.rb
deleted file mode 100644
index a6d213114..000000000
--- a/spec/lib/integrations/csml/processor_service_spec.rb
+++ /dev/null
@@ -1,108 +0,0 @@
-require 'rails_helper'
-
-describe Integrations::Csml::ProcessorService do
-  let(:account) { create(:account) }
-  let(:inbox) { create(:inbox, account: account) }
-  let(:agent_bot) { create(:agent_bot, :skip_validate, bot_type: 'csml', account: account) }
-  let(:agent_bot_inbox) { create(:agent_bot_inbox, agent_bot: agent_bot, inbox: inbox, account: account) }
-  let(:conversation) { create(:conversation, account: account, status: :pending) }
-  let(:message) { create(:message, account: account, conversation: conversation) }
-  let(:event_name) { 'message.created' }
-  let(:event_data) { { message: message } }
-
-  describe '#perform' do
-    let(:csml_client) { double }
-    let(:processor) { described_class.new(event_name: event_name, agent_bot: agent_bot, event_data: event_data) }
-
-    before do
-      allow(CsmlEngine).to receive(:new).and_return(csml_client)
-    end
-
-    context 'when a conversation is completed from CSML' do
-      it 'open the conversation and handsoff it to an agent' do
-        csml_response = ActiveSupport::HashWithIndifferentAccess.new(conversation_end: true)
-        allow(csml_client).to receive(:run).and_return(csml_response)
-
-        processor.perform
-        expect(conversation.reload.status).to eql('open')
-      end
-    end
-
-    context 'when a new message is returned from CSML' do
-      it 'creates a text message' do
-        csml_response = ActiveSupport::HashWithIndifferentAccess.new(
-          messages: [
-            { payload: { content_type: 'text', content: { text: 'hello payload' } } }
-          ]
-        )
-        allow(csml_client).to receive(:run).and_return(csml_response)
-        processor.perform
-        expect(conversation.messages.last.content).to eql('hello payload')
-      end
-
-      it 'creates a question message' do
-        csml_response = ActiveSupport::HashWithIndifferentAccess.new(
-          messages: [{
-            payload: {
-              content_type: 'question',
-              content: { title: 'Question Payload', buttons: [{ content: { title: 'Q1', payload: 'q1' } }] }
-            }
-          }]
-        )
-        allow(csml_client).to receive(:run).and_return(csml_response)
-        processor.perform
-        expect(conversation.messages.last.content).to eql('Question Payload')
-        expect(conversation.messages.last.content_type).to eql('input_select')
-        expect(conversation.messages.last.content_attributes).to eql({ items: [{ title: 'Q1', value: 'q1' }] }.with_indifferent_access)
-      end
-    end
-
-    context 'when conversation status is not pending' do
-      let(:conversation) { create(:conversation, account: account, status: :open) }
-
-      it 'returns nil' do
-        expect(processor.perform).to be_nil
-      end
-    end
-
-    context 'when message is private' do
-      let(:message) { create(:message, account: account, conversation: conversation, private: true) }
-
-      it 'returns nil' do
-        expect(processor.perform).to be_nil
-      end
-    end
-
-    context 'when message type is template (not outgoing or incoming)' do
-      let(:message) { create(:message, account: account, conversation: conversation, message_type: :template) }
-
-      it 'returns nil' do
-        expect(processor.perform).to be_nil
-      end
-    end
-
-    context 'when message updated' do
-      let(:event_name) { 'message.updated' }
-
-      context 'when content_type is input_select' do
-        let(:message) do
-          create(:message, account: account, conversation: conversation, private: true,
-                           submitted_values: [{ 'title' => 'Support', 'value' => 'selected_gas' }])
-        end
-
-        it 'returns submitted value for message content' do
-          expect(processor.send(:message_content, message)).to eql('selected_gas')
-        end
-      end
-
-      context 'when content_type is not input_select' do
-        let(:message) { create(:message, account: account, conversation: conversation, message_type: :outgoing, content_type: :text) }
-        let(:event_name) { 'message.updated' }
-
-        it 'returns nil' do
-          expect(processor.perform).to be_nil
-        end
-      end
-    end
-  end
-end
diff --git a/spec/listeners/agent_bot_listener_spec.rb b/spec/listeners/agent_bot_listener_spec.rb
index 5e17bfbef..2dc2b41df 100644
--- a/spec/listeners/agent_bot_listener_spec.rb
+++ b/spec/listeners/agent_bot_listener_spec.rb
@@ -37,15 +37,6 @@ describe AgentBotListener do
         listener.message_created(event)
       end
     end
-
-    context 'when agent bot csml type is configured' do
-      it 'sends message to agent bot' do
-        agent_bot_csml = create(:agent_bot, :skip_validate, bot_type: 'csml')
-        create(:agent_bot_inbox, inbox: inbox, agent_bot: agent_bot_csml)
-        expect(AgentBots::CsmlJob).to receive(:perform_later).with('message.created', agent_bot_csml, message).once
-        listener.message_created(event)
-      end
-    end
   end
 
   describe '#webwidget_triggered' do
diff --git a/spec/models/agent_bot_spec.rb b/spec/models/agent_bot_spec.rb
index 280446f7c..d3e5e2d64 100644
--- a/spec/models/agent_bot_spec.rb
+++ b/spec/models/agent_bot_spec.rb
@@ -39,4 +39,23 @@ RSpec.describe AgentBot do
       expect(message.reload.sender).to be_nil
     end
   end
+
+  describe '#system_bot?' do
+    context 'when account_id is nil' do
+      let(:agent_bot) { create(:agent_bot, account_id: nil) }
+
+      it 'returns true' do
+        expect(agent_bot.system_bot?).to be true
+      end
+    end
+
+    context 'when account_id is present' do
+      let(:account) { create(:account) }
+      let(:agent_bot) { create(:agent_bot, account: account) }
+
+      it 'returns false' do
+        expect(agent_bot.system_bot?).to be false
+      end
+    end
+  end
 end
diff --git a/spec/services/agent_bots/validate_bot_service_spec.rb b/spec/services/agent_bots/validate_bot_service_spec.rb
deleted file mode 100644
index 005d5b94e..000000000
--- a/spec/services/agent_bots/validate_bot_service_spec.rb
+++ /dev/null
@@ -1,25 +0,0 @@
-require 'rails_helper'
-
-describe AgentBots::ValidateBotService do
-  describe '#perform' do
-    it 'returns true if bot_type is not csml' do
-      agent_bot = create(:agent_bot)
-      valid = described_class.new(agent_bot: agent_bot).perform
-      expect(valid).to be true
-    end
-
-    it 'returns true if validate csml returns true' do
-      agent_bot = create(:agent_bot, :skip_validate, bot_type: 'csml', bot_config: {})
-      csml_client = double
-      csml_response = double
-      allow(CsmlEngine).to receive(:new).and_return(csml_client)
-      allow(csml_client).to receive(:validate).and_return(csml_response)
-      allow(csml_response).to receive(:blank?).and_return(false)
-      allow(csml_response).to receive(:[]).with('valid').and_return(true)
-
-      valid = described_class.new(agent_bot: agent_bot).perform
-      expect(valid).to be true
-      expect(CsmlEngine).to have_received(:new)
-    end
-  end
-end