chore: Improve the behavior of lock to single conversation (#7899)

.rubocop.yml

@@ -8,15 +8,11 @@ Layout/LineLength:
   Max: 150
 
 Metrics/ClassLength:
-  Max: 125
+  Max: 175
   Exclude:
-    - 'app/models/conversation.rb'
-    - 'app/models/contact.rb'
-    - 'app/mailers/conversation_reply_mailer.rb'
     - 'app/models/message.rb'
-    - 'app/builders/messages/facebook/message_builder.rb'
+    - 'app/models/conversation.rb'
-    - 'app/controllers/api/v1/accounts/contacts_controller.rb'
+
-    - 'app/listeners/action_cable_listener.rb'
 RSpec/ExampleLength:
   Max: 25
 Style/Documentation:

app/services/sms/incoming_message_service.rb

@@ -57,7 +57,13 @@ class Sms::IncomingMessageService
   end
 
   def set_conversation
-    @conversation = @contact_inbox.conversations.last
+    # if lock to single conversation is disabled, we will create a new conversation if previous conversation is resolved
+    @conversation = if @inbox.lock_to_single_conversation
+                      @contact_inbox.conversations.last
+                    else
+                      @contact_inbox.conversations.where
+                                    .not(status: :resolved).last
+                    end
     return if @conversation
 
     @conversation = ::Conversation.create!(conversation_params)

app/services/twilio/incoming_message_service.rb

@@ -72,7 +72,13 @@ class Twilio::IncomingMessageService
   end
 
   def set_conversation
-    @conversation = @contact_inbox.conversations.first
+    # if lock to single conversation is disabled, we will create a new conversation if previous conversation is resolved
+    @conversation = if @inbox.lock_to_single_conversation
+                      @contact_inbox.conversations.last
+                    else
+                      @contact_inbox.conversations.where
+                                    .not(status: :resolved).last
+                    end
     return if @conversation
 
     @conversation = ::Conversation.create!(conversation_params)

app/services/whatsapp/incoming_message_base_service.rb

@@ -91,7 +91,13 @@ class Whatsapp::IncomingMessageBaseService
   end
 
   def set_conversation
-    @conversation = @contact_inbox.conversations.last
+    # if lock to single conversation is disabled, we will create a new conversation if previous conversation is resolved
+    @conversation = if @inbox.lock_to_single_conversation
+                      @contact_inbox.conversations.last
+                    else
+                      @contact_inbox.conversations
+                                    .where.not(status: :resolved).last
+                    end
     return if @conversation
 
     @conversation = ::Conversation.create!(conversation_params)

spec/services/sms/incoming_message_service_spec.rb

@@ -37,7 +37,43 @@ describe Sms::IncomingMessageService do
         # no new conversation should be created
         expect(sms_channel.inbox.conversations.count).to eq(3)
         # message appended to the last conversation
-        expect(last_conversation.messages.last.content).to eq('test message')
+        expect(last_conversation.messages.last.content).to eq(params[:text])
+      end
+
+      it 'reopen last conversation if last conversation is resolved and lock to single conversation is enabled' do
+        sms_channel.inbox.update(lock_to_single_conversation: true)
+        contact_inbox = create(:contact_inbox, inbox: sms_channel.inbox, source_id: params[:from])
+        last_conversation = create(:conversation, inbox: sms_channel.inbox, contact_inbox: contact_inbox)
+        last_conversation.update(status: 'resolved')
+        described_class.new(inbox: sms_channel.inbox, params: params).perform
+        # no new conversation should be created
+        expect(sms_channel.inbox.conversations.count).to eq(1)
+        expect(sms_channel.inbox.conversations.open.last.messages.last.content).to eq(params[:text])
+        expect(sms_channel.inbox.conversations.open.last.status).to eq('open')
+      end
+
+      it 'creates a new conversation if last conversation is resolved and lock to single conversation is disabled' do
+        sms_channel.inbox.update(lock_to_single_conversation: false)
+        contact_inbox = create(:contact_inbox, inbox: sms_channel.inbox, source_id: params[:from])
+        last_conversation = create(:conversation, inbox: sms_channel.inbox, contact_inbox: contact_inbox)
+        last_conversation.update(status: 'resolved')
+        described_class.new(inbox: sms_channel.inbox, params: params).perform
+        # new conversation should be created
+        expect(sms_channel.inbox.conversations.count).to eq(2)
+        # message appended to the last conversation
+        expect(contact_inbox.conversations.last.messages.last.content).to eq(params[:text])
+      end
+
+      it 'will not create a new conversation if last conversation is not resolved and lock to single conversation is disabled' do
+        sms_channel.inbox.update(lock_to_single_conversation: false)
+        contact_inbox = create(:contact_inbox, inbox: sms_channel.inbox, source_id: params[:from])
+        last_conversation = create(:conversation, inbox: sms_channel.inbox, contact_inbox: contact_inbox)
+        last_conversation.update(status: Conversation.statuses.except('resolved').keys.sample)
+        described_class.new(inbox: sms_channel.inbox, params: params).perform
+        # new conversation should be created
+        expect(sms_channel.inbox.conversations.count).to eq(1)
+        # message appended to the last conversation
+        expect(contact_inbox.conversations.last.messages.last.content).to eq(params[:text])
       end
 
       it 'creates attachment messages and ignores .smil files' do

spec/services/twilio/incoming_message_service_spec.rb

@@ -49,7 +49,7 @@ describe Twilio::IncomingMessageService do
       expect(conversation.reload.messages.last.content).to be_nil
     end
 
-    it 'creates a new conversation' do
+    it 'creates a new conversation when payload is from different number' do
       params = {
         SmsSid: 'SMxx',
         From: '+123456',
@@ -62,6 +62,7 @@ describe Twilio::IncomingMessageService do
       expect(twilio_channel.inbox.conversations.count).to eq(2)
     end
 
+    # Since we support the case with phone number as well. the previous case is with accoud_sid and messaging_service_sid
     context 'with a phone number' do
       let!(:twilio_channel) do
         create(:channel_twilio_sms, :with_phone_number, account: account, account_sid: 'ACxxx',
@@ -81,7 +82,7 @@ describe Twilio::IncomingMessageService do
         expect(conversation.reload.messages.last.content).to eq('testing3')
       end
 
-      it 'creates a new conversation' do
+      it 'creates a new conversation when payload is from different number' do
         params = {
           SmsSid: 'SMxx',
           From: '+123456',
@@ -93,6 +94,55 @@ describe Twilio::IncomingMessageService do
         described_class.new(params: params).perform
         expect(twilio_channel.inbox.conversations.count).to eq(2)
       end
+
+      it 'reopen last conversation if last conversation is resolved and lock to single conversation is enabled' do
+        params = {
+          SmsSid: 'SMxx',
+          From: '+12345',
+          AccountSid: 'ACxxx',
+          To: twilio_channel.phone_number,
+          Body: 'testing3'
+        }
+
+        twilio_channel.inbox.update(lock_to_single_conversation: true)
+        conversation.update(status: 'resolved')
+        described_class.new(params: params).perform
+        # message appended to the last conversation
+        expect(conversation.reload.messages.last.content).to eq('testing3')
+        expect(conversation.reload.status).to eq('open')
+      end
+
+      it 'creates a new conversation if last conversation is resolved and lock to single conversation is disabled' do
+        params = {
+          SmsSid: 'SMxx',
+          From: '+12345',
+          AccountSid: 'ACxxx',
+          To: twilio_channel.phone_number,
+          Body: 'testing3'
+        }
+
+        twilio_channel.inbox.update(lock_to_single_conversation: false)
+        conversation.update(status: 'resolved')
+        described_class.new(params: params).perform
+        expect(twilio_channel.inbox.conversations.count).to eq(2)
+        expect(twilio_channel.inbox.conversations.last.messages.last.content).to eq('testing3')
+      end
+
+      it 'will not create a new conversation if last conversation is not resolved and lock to single conversation is disabled' do
+        params = {
+          SmsSid: 'SMxx',
+          From: '+12345',
+          AccountSid: 'ACxxx',
+          To: twilio_channel.phone_number,
+          Body: 'testing3'
+        }
+
+        twilio_channel.inbox.update(lock_to_single_conversation: false)
+        conversation.update(status: Conversation.statuses.except('resolved').keys.sample)
+        described_class.new(params: params).perform
+        expect(twilio_channel.inbox.conversations.count).to eq(1)
+        expect(twilio_channel.inbox.conversations.last.messages.last.content).to eq('testing3')
+      end
     end
 
     context 'with multiple channels configured' do

spec/services/whatsapp/incoming_message_service_spec.rb

@@ -35,6 +35,41 @@ describe Whatsapp::IncomingMessageService do
         expect(last_conversation.messages.last.content).to eq(params[:messages].first[:text][:body])
       end
 
+      it 'reopen last conversation if last conversation is resolved and lock to single conversation is enabled' do
+        whatsapp_channel.inbox.update(lock_to_single_conversation: true)
+        contact_inbox = create(:contact_inbox, inbox: whatsapp_channel.inbox, source_id: params[:messages].first[:from])
+        last_conversation = create(:conversation, inbox: whatsapp_channel.inbox, contact_inbox: contact_inbox)
+        last_conversation.update(status: 'resolved')
+        described_class.new(inbox: whatsapp_channel.inbox, params: params).perform
+        # no new conversation should be created
+        expect(whatsapp_channel.inbox.conversations.count).to eq(1)
+        # message appended to the last conversation
+        expect(last_conversation.messages.last.content).to eq(params[:messages].first[:text][:body])
+        expect(last_conversation.reload.status).to eq('open')
+      end
+
+      it 'creates a new conversation if last conversation is resolved and lock to single conversation is disabled' do
+        whatsapp_channel.inbox.update(lock_to_single_conversation: false)
+        contact_inbox = create(:contact_inbox, inbox: whatsapp_channel.inbox, source_id: params[:messages].first[:from])
+        last_conversation = create(:conversation, inbox: whatsapp_channel.inbox, contact_inbox: contact_inbox)
+        last_conversation.update(status: 'resolved')
+        described_class.new(inbox: whatsapp_channel.inbox, params: params).perform
+        # new conversation should be created
+        expect(whatsapp_channel.inbox.conversations.count).to eq(2)
+        expect(contact_inbox.conversations.last.messages.last.content).to eq(params[:messages].first[:text][:body])
+      end
+
+      it 'will not create a new conversation if last conversation is not resolved and lock to single conversation is disabled' do
+        whatsapp_channel.inbox.update(lock_to_single_conversation: false)
+        contact_inbox = create(:contact_inbox, inbox: whatsapp_channel.inbox, source_id: params[:messages].first[:from])
+        last_conversation = create(:conversation, inbox: whatsapp_channel.inbox, contact_inbox: contact_inbox)
+        last_conversation.update(status: Conversation.statuses.except('resolved').keys.sample)
+        described_class.new(inbox: whatsapp_channel.inbox, params: params).perform
+        # new conversation should be created
+        expect(whatsapp_channel.inbox.conversations.count).to eq(1)
+        expect(contact_inbox.conversations.last.messages.last.content).to eq(params[:messages].first[:text][:body])
+      end
+
       it 'will not create duplicate messages when same message is received' do
         described_class.new(inbox: whatsapp_channel.inbox, params: params).perform
         expect(whatsapp_channel.inbox.messages.count).to eq(1)