feat: APIs to assign agents_bots as assignee in conversations (#12836)

## Summary
- add an assignee_agent_bot_id column as an initital step to prototype
this before fully switching to polymorphic assignee
- update assignment APIs and conversation list / show endpoints to
reflect assignee as agent bot
- ensure webhook payloads contains agent bot assignee


[Codex
Task](https://chatgpt.com/codex/tasks/task_e_6912833377e48326b6641b9eee32d50f)

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
This commit is contained in:
Sojan Jose
2025-11-18 18:20:58 -08:00
committed by GitHub
parent 70c183ea6e
commit 5f2b2f4221
23 changed files with 316 additions and 52 deletions

View File

@@ -15,7 +15,7 @@ RSpec.describe 'Conversation Assignment API', type: :request do
end
context 'when it is an authenticated bot with out access to the inbox' do
let(:agent_bot) { create(:agent_bot, account: account) }
let(:agent_bot) { create(:agent_bot) }
let(:agent) { create(:user, account: account, role: :agent) }
before do
@@ -36,6 +36,7 @@ RSpec.describe 'Conversation Assignment API', type: :request do
context 'when it is an authenticated user with access to the inbox' do
let(:agent) { create(:user, account: account, role: :agent) }
let(:agent_bot) { create(:agent_bot, account: account) }
let(:team) { create(:team, account: account) }
before do
@@ -54,6 +55,25 @@ RSpec.describe 'Conversation Assignment API', type: :request do
expect(conversation.reload.assignee).to eq(agent)
end
it 'assigns an agent bot to the conversation' do
params = { assignee_id: agent_bot.id, assignee_type: 'AgentBot' }
expect(Conversations::AssignmentService).to receive(:new)
.with(hash_including(conversation: conversation, assignee_id: agent_bot.id, assignee_type: 'AgentBot'))
.and_call_original
post api_v1_account_conversation_assignments_url(account_id: account.id, conversation_id: conversation.display_id),
params: params,
headers: agent.create_new_auth_token,
as: :json
expect(response).to have_http_status(:success)
expect(response.parsed_body['name']).to eq(agent_bot.name)
conversation.reload
expect(conversation.assignee_agent_bot).to eq(agent_bot)
expect(conversation.assignee).to be_nil
end
it 'assigns a team to the conversation' do
team_member = create(:user, account: account, role: :agent, auto_offline: false)
create(:inbox_member, inbox: conversation.inbox, user: team_member)
@@ -125,7 +145,7 @@ RSpec.describe 'Conversation Assignment API', type: :request do
end
it 'unassigns the assignee from the conversation' do
params = { assignee_id: 0 }
params = { assignee_id: nil }
post api_v1_account_conversation_assignments_url(account_id: account.id, conversation_id: conversation.display_id),
params: params,
headers: agent.create_new_auth_token,