feat: Add first response time distribution report endpoint (#13400)
The index is already added in production.
Adds a new reporting API that returns conversation counts grouped by
channel type and first response time buckets (0-1h, 1-4h, 4-8h, 8-24h,
24h+).
- GET /api/v2/accounts/:id/reports/first_response_time_distribution
- Uses SQL aggregation to handle large datasets efficiently
- Adds composite index on reporting_events for query performance
Tested on production workload.
Request: GET
`/api/v2/accounts/1/reports/first_response_time_distribution?since=<since>&until=<until>`
Response payload:
```
{
"Channel::WebWidget": {
"0-1h": 120,
"1-4h": 85,
"4-8h": 32,
"8-24h": 12,
"24h+": 3
},
"Channel::Email": {
"0-1h": 12,
"1-4h": 28,
"4-8h": 45,
"8-24h": 35,
"24h+": 10
},
"Channel::FacebookPage": {
"0-1h": 50,
"1-4h": 30,
"4-8h": 15,
"8-24h": 8,
"24h+": 2
}
}
```
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
This commit is contained in:
@@ -70,6 +70,14 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
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render json: builder.build
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end
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def first_response_time_distribution
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builder = V2::Reports::FirstResponseTimeDistributionBuilder.new(
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account: Current.account,
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params: first_response_time_distribution_params
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)
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render json: builder.build
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end
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private
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def generate_csv(filename, template)
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@@ -156,4 +164,11 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
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label_ids: params[:label_ids]
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}
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end
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def first_response_time_distribution_params
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{
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since: params[:since],
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until: params[:until]
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}
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end
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end
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