feat: Add live agent load report api (#4297)

This change allows the admin user to fetch conversation metrics for an account, agents, and filter conversation metrics for a specific agent.

Fixes #4305

swagger/paths/application/reports/conversation/account.yml

@@ -0,0 +1,23 @@
+tags:
+  - Reports
+operationId: get-account-conversation-metrics
+summary: Account Conversation Metrics
+description: Get conversation metrics for Account
+responses:
+  200:
+    description: Success
+    schema:
+      type: object
+      description: 'Object of account conversation metrics'
+      properties:
+        open:
+          type: number
+        unattended:
+          type: number
+        unassigned:
+          type: number
+        
+  404:
+    description: reports not found
+  403:
+    description: Access denied

swagger/paths/application/reports/conversation/agent.yml

@@ -0,0 +1,18 @@
+tags:
+  - Reports
+operationId: get-agent-conversation-metrics
+summary: Agent Conversation Metrics
+description: Get conversation metrics for Agent
+responses:
+  200:
+    description: Success
+    schema:
+      type: array
+      description: 'Array of agent based conversation metrics'
+      items:
+        $ref: '#/definitions/agent_conversation_metrics'
+        
+  404:
+    description: reports not found
+  403:
+    description: Access denied

swagger/paths/application/reports/index.yml

@@ -10,7 +10,12 @@ responses:
       type: array
       description: 'Array of date based conversation statistics'
       items:
-        $ref: '#/definitions/report'
+        type: object
+        properties:
+          value:
+            type: string
+          timestamp:
+            type: number
   404:
     description: reports not found
   403:

swagger/paths/application/reports/summary.yml

@@ -7,10 +7,8 @@ responses:
   200:
     description: Success
     schema:
-      type: array
-      description: 'Array of date based conversation statistics'
-      items:
-        $ref: '#/definitions/report'
+      description: 'Object of summary metrics'
+      $ref: '#/definitions/account_summary'
   404:
     description: reports not found
   403: