feat: Add live agent load report api (#4297)

This change allows the admin user to fetch conversation metrics for an account, agents, and filter conversation metrics for a specific agent.

Fixes #4305

swagger/definitions/index.yml

@@ -149,10 +149,11 @@ extended_message:
     - $ref: ./resource/extension/message/with_source_sender.yml
 
 
-## report list
-report:
-  type: array
-  description: 'array of conversation count based on date'
-  items:
-    allOf:
-      - $ref: './resource/report.yml'
+## report
+account_summary:
+  $ref: './resource/reports/summary.yml'
+agent_conversation_metrics:
+  $ref: './resource/reports/conversation/agent.yml'
+    
+    
+

swagger/definitions/resource/reports/conversation/agent.yml

@@ -0,0 +1,18 @@
+type: object
+properties:
+  user:
+    type: object
+    properties:
+      id:
+        type: number
+      name:
+        type: string
+      thumbnail:
+        type: string
+  metric:
+    type: object
+    properties:
+      open:
+        type: number
+      unattended:
+        type: number