chore: New Translation updates (#3214)

config/locales/ar.yml

@@ -27,6 +27,9 @@ ar:
       invalid_email: لقد قمت بإدخال عنوان بريد إلكتروني غير صالح
       email_already_exists: "لقد قمت بالفعل بتسجيل حساب سابقاً بالعنوان %{email}"
       failed: فشلت عملية التسجيل
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: فترة التبليغ %{since} إلى %{until}
     agent_csv:
@@ -34,6 +37,11 @@ ar:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: اسم الفريق
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[محادثة جديدة] - #%{display_id} تم إنشاؤها في %{inbox_name}"
@@ -73,6 +81,9 @@ ar:
       transcript_subject: "نص المحادثة"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/ca.yml

@@ -27,6 +27,9 @@ ca:
       invalid_email: Heu introduït un correu electrònic no vàlid
       email_already_exists: "Ja us heu registrat amb el compte %{email}"
       failed: El registre ha fallat
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Període d'informes %{since} a %{until}
     agent_csv:
@@ -34,6 +37,11 @@ ca:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[Nova conversació] - #%{display_id} ha estat creada a %{inbox_name}"
@@ -73,6 +81,9 @@ ca:
       transcript_subject: "Transcripció de conversa"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/cs.yml

@@ -27,6 +27,9 @@ cs:
       invalid_email: Zadali jste neplatný e-mail
       email_already_exists: "Již jste se zaregistrovali k účtu s %{email}"
       failed: Registrace se nezdařila
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Reporting period %{since} to %{until}
     agent_csv:
@@ -34,6 +37,11 @@ cs:
       conversations_count: Conversations count
       avg_first_response_time: Prům. doba první odpovědi (minuty)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Prům. doba první odpovědi (minuty)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@ cs:
       transcript_subject: "Přepis konverzace"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/da.yml

@@ -27,6 +27,9 @@ da:
       invalid_email: Du har indtastet en ugyldig e-mail
       email_already_exists: "Du har allerede tilmeldt dig en konto med %{email}"
       failed: Tilmelding mislykkedes
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Reporting period %{since} to %{until}
     agent_csv:
@@ -34,6 +37,11 @@ da:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@ da:
       transcript_subject: "Samtaleudskrift"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/de.yml

@@ -27,6 +27,9 @@ de:
       invalid_email: Sie haben eine ungültige E-Mail-Adresse eingegeben
       email_already_exists: "Sie haben sich bereits für ein Konto bei %{email} angemeldet."
       failed: Anmeldung gescheitert
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Berichtszeitraum von %{since} bis %{until}
     agent_csv:
@@ -34,6 +37,11 @@ de:
       conversations_count: Anzahl Gespräche
       avg_first_response_time: Durchschnittliche Reaktionszeit (Minuten)
       avg_resolution_time: Durchschnittliche Auflösungszeit (Minuten)
+    team_csv:
+      team_name: Teamname
+      conversations_count: Anzahl Gespräche
+      avg_first_response_time: Durchschnittliche Reaktionszeit (Minuten)
+      avg_resolution_time: Durchschnittliche Auflösungszeit (Minuten)
   notifications:
     notification_title:
       conversation_creation: "[Neues Gespräch] - #%{display_id} wurde in %{inbox_name} erstellt"
@@ -73,6 +81,9 @@ de:
       transcript_subject: "Gesprächsprotokoll"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/el.yml

@@ -27,6 +27,9 @@ el:
       invalid_email: Έχετε καταχωρήσει ακατάλληλο email
       email_already_exists: "Έχει ήδη καταχωρηθεί λογαριασμός στο %{email}"
       failed: Η εγγραφή απέτυχε
+    contacts:
+      import:
+        failed: Το αρχείο είναι κενό
   reports:
     period: Περίοδος αναφοράς %{since} έως %{until}
     agent_csv:
@@ -34,6 +37,11 @@ el:
       conversations_count: Αριθμός συνομιλιών
       avg_first_response_time: Μέσος χρόνος πρώτης ανταπόκρισης (λεπτά)
       avg_resolution_time: Μέσος χρόνος επίλυσης (λεπτά)
+    team_csv:
+      team_name: Όνομα ομάδας
+      conversations_count: Αριθμός συνομιλιών
+      avg_first_response_time: Μέσος χρόνος πρώτης ανταπόκρισης (λεπτά)
+      avg_resolution_time: Μέσος χρόνος επίλυσης (λεπτά)
   notifications:
     notification_title:
       conversation_creation: "[Νέα συνομιλία] - #%{display_id} δημιουργήθηκε στο %{inbox_name}"
@@ -73,6 +81,9 @@ el:
       transcript_subject: "Μεταγραφή Συνομιλίας"
     survey:
       response: "Παρακαλώ αξιολογήστε αυτήν την συνομιλία, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} είναι Online, παρακαλώ προσπαθήστε ξανά αργότερα"
   integration_apps:
     slack:
       name: "Slack"

config/locales/es.yml

@@ -27,6 +27,9 @@ es:
       invalid_email: Ha introducido un correo electrónico no válido
       email_already_exists: "Ya te has registrado en una cuenta con %{email}"
       failed: Registro fallido
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Reportando el periodo desde %{since} hasta %{until}
     agent_csv:
@@ -34,6 +37,11 @@ es:
       conversations_count: Cantidad de conversaciones
       avg_first_response_time: Promedio de tiempo de la primera respuesta (Minutos)
       avg_resolution_time: Promedio de tiempo de resolución (Minutos)
+    team_csv:
+      team_name: Nombre del equipo
+      conversations_count: Cantidad de conversaciones
+      avg_first_response_time: Promedio de tiempo de la primera respuesta (Minutos)
+      avg_resolution_time: Promedio de tiempo de resolución (Minutos)
   notifications:
     notification_title:
       conversation_creation: "[Nueva conversación] - #%{display_id} ha sido creado en %{inbox_name}"
@@ -73,6 +81,9 @@ es:
       transcript_subject: "Transcripción de la conversación"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/fa.yml

@@ -27,6 +27,9 @@ fa:
       invalid_email: ایمیل وارد شده معتبر نیست
       email_already_exists: "قبلا کاربری با ایمیل %{email} ثبت نام کرده است."
       failed: ثبت نام ناموفق بود
+    contacts:
+      import:
+        failed: فایل خالی است
   reports:
     period: زمان گزارش از %{since} تا %{until}
     agent_csv:
@@ -34,6 +37,11 @@ fa:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: نام تیم
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[گفتگو جدید] - #%{display_id} در %{inbox_name} ایجاد شده است"
@@ -73,6 +81,9 @@ fa:
       transcript_subject: "متن مکالمه"
     survey:
       response: "لطفاً به مکالمه امتیاز دهید %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} آنلاین است ، لطفاً بعداً دوباره امتحان کنید"
   integration_apps:
     slack:
       name: "Slack"

config/locales/fi.yml

@@ -27,6 +27,9 @@ fi:
       invalid_email: Olet syöttänyt virheellisen sähköpostin
       email_already_exists: "Olet jo rekisteröitynyt tiliin sähköpostin %{email} kanssa"
       failed: Rekisteröityminen epäonnistui
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Raportointijakso %{since} – %{until}
     agent_csv:
@@ -34,6 +37,11 @@ fi:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@ fi:
       transcript_subject: "Keskustelukopio"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/fr.yml

@@ -27,6 +27,9 @@ fr:
       invalid_email: Vous avez entré un courriel non valide
       email_already_exists: "Vous avez déjà créé un compte avec %{email}"
       failed: L'inscription a échoué
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Période de rapport %{since} à %{until}
     agent_csv:
@@ -34,6 +37,11 @@ fr:
       conversations_count: Nombre de conversations
       avg_first_response_time: Temps de réponse moyen (Minutes)
       avg_resolution_time: Temps moyen de résolution (Minutes)
+    team_csv:
+      team_name: Nom de l'équipe
+      conversations_count: Nombre de conversations
+      avg_first_response_time: Temps de réponse moyen (Minutes)
+      avg_resolution_time: Temps moyen de résolution (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[Nouvelle conversation] - #%{display_id} a été créé dans %{inbox_name}"
@@ -47,8 +55,8 @@ fr:
       status:
         resolved: "La conversation a été marquée résolue par %{user_name}"
         open: "La conversation a été ré-ouverte par %{user_name}"
-        pending: "Conversation was marked as pending by %{user_name}"
-        snoozed: "Conversation was snoozed by %{user_name}"
+        pending: "La conversation a été marquée comme en attente par %{user_name}"
+        snoozed: "La conversation a été reportée par %{user_name}"
         auto_resolved: "La conversation a été marquée comme résolue par le système en raison de %{duration} jours d'inactivité"
       assignee:
         self_assigned: "%{user_name} s'est auto-assigné cette conversation"
@@ -72,7 +80,10 @@ fr:
       email_subject: "Nouveaux messages dans cette conversation"
       transcript_subject: "Transcription de conversation"
     survey:
-      response: "Please rate this conversation, %{link}"
+      response: "Merci de noter cette conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/he.yml

@@ -27,6 +27,9 @@ he:
       invalid_email: הכנסת מייל לא תקין
       email_already_exists: "כבר נרשמת לחשבון עם %{email}"
       failed: הרשמה נכשלה
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Reporting period %{since} to %{until}
     agent_csv:
@@ -34,6 +37,11 @@ he:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@ he:
       transcript_subject: "Conversation Transcript"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/hi.yml

@@ -27,6 +27,9 @@ hi:
       invalid_email: You have entered an invalid email
       email_already_exists: "You have already signed up for an account with %{email}"
       failed: Signup failed
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Reporting period %{since} to %{until}
     agent_csv:
@@ -34,6 +37,11 @@ hi:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@ hi:
       transcript_subject: "Conversation Transcript"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/hu.yml

@@ -27,6 +27,9 @@ hu:
       invalid_email: Hibás e-mailcímet adtál meg
       email_already_exists: "Ezzel az e-mailcímmel már van fiók: %{email}"
       failed: Feliratkozás sikertelen
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Jelentési időszak %{since}-tól %{until}-ig
     agent_csv:
@@ -34,6 +37,11 @@ hu:
       conversations_count: Beszélgetésszám
       avg_first_response_time: Átlagos első reakcióidő (perc)
       avg_resolution_time: Átlagos megoldási idő (perc)
+    team_csv:
+      team_name: Csapatnév
+      conversations_count: Beszélgetésszám
+      avg_first_response_time: Átlagos első reakcióidő (perc)
+      avg_resolution_time: Átlagos megoldási idő (perc)
   notifications:
     notification_title:
       conversation_creation: "[Új beszélgetés] - #%{display_id} létrejött itt:%{inbox_name}"
@@ -73,6 +81,9 @@ hu:
       transcript_subject: "Beszélgetés kivonat"
     survey:
       response: "Kérlek értékeld a beszélgetést, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/id.yml

@@ -27,6 +27,9 @@ id:
       invalid_email: Anda telah memasukkan email yang tidak valid
       email_already_exists: "Anda telah mendaftar untuk sebuah akun dengan %{email}"
       failed: Pendaftaran gagal
+    contacts:
+      import:
+        failed: File kosong
   reports:
     period: Periode pelaporan %{since} hingga %{until}
     agent_csv:
@@ -34,6 +37,11 @@ id:
       conversations_count: Jumlah percakapan
       avg_first_response_time: Rata-rata waktu respons pertama (Menit)
       avg_resolution_time: Rata-rata waktu resolusi (Menit)
+    team_csv:
+      team_name: Nama Tim
+      conversations_count: Jumlah percakapan
+      avg_first_response_time: Rata-rata waktu respons pertama (Menit)
+      avg_resolution_time: Rata-rata waktu resolusi (Menit)
   notifications:
     notification_title:
       conversation_creation: "[Percakapan baru] - #%{display_id} telah dibuat di %{inbox_name}"
@@ -47,8 +55,8 @@ id:
       status:
         resolved: "Percakapan ditandai selesai oleh %{user_name}"
         open: "Percakapan telah dibuka kembali oleh %{user_name}"
-        pending: "Conversation was marked as pending by %{user_name}"
-        snoozed: "Conversation was snoozed by %{user_name}"
+        pending: "Percakapan telah ditandai sebagai tertunda oleh %{user_name}"
+        snoozed: "Percakapan telah ditunda oleh %{user_name}"
         auto_resolved: "Percakapan ditandai terselesaikan oleh sistem karena tidak ada aktifitas dalam %{duration} hari"
       assignee:
         self_assigned: "%{user_name} menetapkan sendiri percakapan ini"
@@ -67,12 +75,15 @@ id:
       greeting_message_body: "%{account_name} biasanya membalas dalam beberapa jam."
       ways_to_reach_you_message_body: "Beri tim cara untuk menghubungi Anda."
       email_input_box_message_body: "Dapatkan pemberitahuan melalui email"
-      csat_input_message_body: "Please rate the conversation"
+      csat_input_message_body: "Silakan beri peringkat percakapan ini"
     reply:
       email_subject: "Pesan baru pada percakapan ini"
       transcript_subject: "Transkrip Percakapan"
     survey:
-      response: "Please rate this conversation, %{link}"
+      response: "Silakan beri peringkat percakapan ini, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} sedang Online, silakan coba lagi nanti"
   integration_apps:
     slack:
       name: "Slack"
@@ -82,7 +93,7 @@ id:
       description: "Webhook event memberi Anda informasi realtime tentang apa yang terjadi di akun Anda. Anda dapat menggunakan webhook untuk mengkomunikasikan acara ke aplikasi favorit Anda seperti Slack atau GitHub. Klik Konfigurasi untuk mengatur webhook Anda."
     dialogflow:
       name: "Dialogflow"
-      description: "Build chatbots using Dialogflow and connect them to your inbox quickly. Let the bots handle the queries before handing them off to a customer service agent."
+      description: "Pembuatan chatbot menggunakan Dialogflow dan menghubungkannya ke kotak masuk Anda secepatnya. Biarkan bot menangani semua permintaan sebelum menyerahkannya pada agen layanan pelanggan."
     fullcontact:
       name: "Fullcontact"
       description: "FullContact integration helps to enrich visitor profiles. Identify the users as soon as they share their email address and offer them tailored customer service. Connect your FullContact to your account by sharing the FullContact API Key."

config/locales/it.yml

@@ -27,62 +27,73 @@ it:
       invalid_email: Hai inserito un'email non valida
       email_already_exists: "Ti sei già registrato per un account con %{email}"
       failed: Iscrizione fallita
+    contacts:
+      import:
+        failed: Il file è vuoto
   reports:
-    period: Reporting period %{since} to %{until}
+    period: Periodo di segnalazione da %{since} a %{until}
     agent_csv:
-      agent_name: Agent name
-      conversations_count: Conversations count
-      avg_first_response_time: Avg first response time (Minutes)
-      avg_resolution_time: Avg resolution time (Minutes)
+      agent_name: Nome dell'agente
+      conversations_count: Conteggio conversazioni
+      avg_first_response_time: Tempo medio di prima risposta (minuti)
+      avg_resolution_time: Tempo medio di risoluzione (minuti)
+    team_csv:
+      team_name: Nome del team
+      conversations_count: Conteggio conversazioni
+      avg_first_response_time: Tempo medio di prima risposta (minuti)
+      avg_resolution_time: Tempo medio di risoluzione (minuti)
   notifications:
     notification_title:
-      conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
-      conversation_assignment: "[Assigned to you] - #%{display_id} has been assigned to you"
-      assigned_conversation_new_message: "[New message] - #%{display_id} %{content}"
-      conversation_mention: "You have been mentioned in conversation [ID - %{display_id}] by %{name}"
+      conversation_creation: "[Nuova conversazione] - #%{display_id} è stato creato in %{inbox_name}"
+      conversation_assignment: "[Assegnato a te] - #%{display_id} ti è stato assegnato"
+      assigned_conversation_new_message: "[Nuovo messaggio] - #%{display_id} %{content}"
+      conversation_mention: "Sei stato menzionato nella conversazione [ID - %{display_id}] da %{name}"
   conversations:
     messages:
-      deleted: This message was deleted
+      deleted: Questo messaggio è stato eliminato
     activity:
       status:
         resolved: "Conversazione segnata da %{user_name}"
         open: "La conversazione è stata riaperta da %{user_name}"
-        pending: "Conversation was marked as pending by %{user_name}"
-        snoozed: "Conversation was snoozed by %{user_name}"
-        auto_resolved: "Conversation was marked resolved by system due to %{duration} days of inactivity"
+        pending: "La conversazione è stata contrassegnata come in attesa da %{user_name}"
+        snoozed: "La conversazione è stata sospesa da %{user_name}"
+        auto_resolved: "La conversazione è stata segnata risolta dal sistema a causa di %{duration} giorni di inattività"
       assignee:
-        self_assigned: "%{user_name} self-assigned this conversation"
+        self_assigned: "%{user_name} auto-assegnato a questa conversazione"
         assigned: "Assegnato a %{assignee_name} da %{user_name}"
         removed: "Conversazione non assegnata da %{user_name}"
       team:
-        assigned: "Assigned to %{team_name} by %{user_name}"
-        assigned_with_assignee: "Assigned to %{assignee_name} via %{team_name} by %{user_name}"
-        removed: "Unassigned from %{team_name} by %{user_name}"
+        assigned: "Assegnato a %{team_name} da %{user_name}"
+        assigned_with_assignee: "Assegnato a %{assignee_name} via %{team_name} da %{user_name}"
+        removed: "Assegnato a %{team_name} da %{user_name}"
       labels:
-        added: "%{user_name} added %{labels}"
-        removed: "%{user_name} removed %{labels}"
-      muted: "%{user_name} has muted the conversation"
-      unmuted: "%{user_name} has unmuted the conversation"
+        added: "%{user_name} ha aggiunto %{labels}"
+        removed: "%{user_name} rimosso %{labels}"
+      muted: "%{user_name} ha silenziato la conversazione"
+      unmuted: "%{user_name} ha attivato le notifiche alla conversazione"
     templates:
       greeting_message_body: "%{account_name}, in genere, risponde in poche ore."
       ways_to_reach_you_message_body: "Offri alla squadra un modo per raggiungerti."
       email_input_box_message_body: "Ricevi una notifica via email"
-      csat_input_message_body: "Please rate the conversation"
+      csat_input_message_body: "Valuta la conversazione"
     reply:
       email_subject: "Nuovi messaggi in questa conversazione"
-      transcript_subject: "Conversation Transcript"
+      transcript_subject: "Trascrizione della Conversazione"
     survey:
-      response: "Please rate this conversation, %{link}"
+      response: "Valuta questa conversazione, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"
-      description: "Slack is a chat tool that brings all your communication together in one place. By integrating Slack, you can get notified of all the new conversations in your account right inside your Slack."
+      description: "Slack è uno strumento di chat che porta tutta la vostra comunicazione insieme in un unico posto. Integrando Slack, puoi ricevere una notifica di tutte le nuove conversazioni nel tuo account direttamente all'interno della tua Slack."
     webhooks:
       name: "Webhooks"
-      description: "Webhook events provide you the realtime information about what's happening in your account. You can make use of the webhooks to communicate the events to your favourite apps like Slack or Github. Click on Configure to set up your webhooks."
+      description: "Gli eventi Webhook ti forniscono le informazioni in tempo reale su ciò che sta accadendo nel tuo account. Puoi utilizzare i webhooks per comunicare gli eventi alle tue app preferite, come Slack o Github. Clicca su Configura per configurare i tuoi webhook."
     dialogflow:
       name: "Dialogflow"
-      description: "Build chatbots using Dialogflow and connect them to your inbox quickly. Let the bots handle the queries before handing them off to a customer service agent."
+      description: "Costruisci chatbots usando Dialogflow e collegali rapidamente alla tua casella di posta. Lasciate che i bot gestiscano le domande prima di consegnarle a un agente di servizio clienti."
     fullcontact:
       name: "Fullcontact"
-      description: "FullContact integration helps to enrich visitor profiles. Identify the users as soon as they share their email address and offer them tailored customer service. Connect your FullContact to your account by sharing the FullContact API Key."
+      description: "L'integrazione di FullContact aiuta ad arricchire i profili dei visitatori. Identificare gli utenti non appena condividono il loro indirizzo email e offrono loro un servizio clienti personalizzato. Collega il tuo FullContact al tuo account condividendo la chiave API FullContent."

config/locales/ja.yml

@@ -27,6 +27,9 @@ ja:
       invalid_email: 無効なメールアドレスを入力しました。
       email_already_exists: "あなたは既に %{email} でアカウントにサインアップしています"
       failed: サインアップに失敗しました
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Reporting period %{since} to %{until}
     agent_csv:
@@ -34,6 +37,11 @@ ja:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@ ja:
       transcript_subject: "会話の記録"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/ko.yml

@@ -27,6 +27,9 @@ ko:
       invalid_email: You have entered an invalid email
       email_already_exists: "You have already signed up for an account with %{email}"
       failed: Signup failed
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: 보고 기간 %{since} - %{until}
     agent_csv:
@@ -34,6 +37,11 @@ ko:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@ ko:
       transcript_subject: "Conversation Transcript"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/ml.yml

@@ -27,6 +27,9 @@ ml:
       invalid_email: നിങ്ങൾ ഒരു അസാധുവായ ഇമെയിൽ നൽകി
       email_already_exists: "നിങ്ങൾ ഇതിനകം ഈ %{email} ഉപയോഗിച്ചു ഒരു അക്കൗണ്ടിനായി സൈൻ അപ്പ് ചെയ്തു"
       failed: സൈനപ്പ് പരാജയപ്പെട്ടു
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Reporting period %{since} to %{until}
     agent_csv:
@@ -34,6 +37,11 @@ ml:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@ ml:
       transcript_subject: "സംഭാഷണ ട്രാൻസ്ക്രിപ്റ്റ്"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/ne.yml

@@ -27,6 +27,9 @@ ne:
       invalid_email: You have entered an invalid email
       email_already_exists: "You have already signed up for an account with %{email}"
       failed: Signup failed
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Reporting period %{since} to %{until}
     agent_csv:
@@ -34,6 +37,11 @@ ne:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@ ne:
       transcript_subject: "Conversation Transcript"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/nl.yml

@@ -27,6 +27,9 @@ nl:
       invalid_email: Je hebt een ongeldig e-mailadres ingevoerd
       email_already_exists: "Je hebt je al aangemeld voor een account bij %{email}"
       failed: Aanmelden mislukt
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Reporting period %{since} to %{until}
     agent_csv:
@@ -34,6 +37,11 @@ nl:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@ nl:
       transcript_subject: "Conversation Transcript"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/no.yml

@@ -27,6 +27,9 @@
       invalid_email: Du har angitt en ugyldig e-post
       email_already_exists: "Du har allerede registrert en konto med %{email}"
       failed: Registrering mislyktes
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Rapporteringsperiode %{since} til %{until}
     agent_csv:
@@ -34,6 +37,11 @@
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@
       transcript_subject: "Kopi av samtale"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/pl.yml

@@ -27,6 +27,9 @@ pl:
       invalid_email: Wprowadzono nieprawidłowy adres e-mail
       email_already_exists: "Już zarejestrowałeś się na konto %{email}"
       failed: Rejestracja nie powiodła się
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Okres raportowania od %{since} do %{until}
     agent_csv:
@@ -34,6 +37,11 @@ pl:
       conversations_count: Liczba rozmów
       avg_first_response_time: Średni czas pierwszej odpowiedzi (minuty)
       avg_resolution_time: Średni czas do rozwiązania problemu (minuty)
+    team_csv:
+      team_name: Team name
+      conversations_count: Liczba rozmów
+      avg_first_response_time: Średni czas pierwszej odpowiedzi (minuty)
+      avg_resolution_time: Średni czas do rozwiązania problemu (minuty)
   notifications:
     notification_title:
       conversation_creation: "[Nowa rozmowa] - #%{display_id} został utworzony w %{inbox_name}"
@@ -73,6 +81,9 @@ pl:
       transcript_subject: "Transkrypcja rozmowy"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/pt.yml

@@ -27,6 +27,9 @@ pt:
       invalid_email: Você digitou um email inválido
       email_already_exists: "Você já se inscreveu para uma conta com %{email}"
       failed: Falha na inscrição
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Período do relatório de %{since} a %{until}
     agent_csv:
@@ -34,6 +37,11 @@ pt:
       conversations_count: Número de conversas
       avg_first_response_time: Média do tempo de resposta (minutos)
       avg_resolution_time: Média do tempo de resolução (minutos)
+    team_csv:
+      team_name: Nome da equipa
+      conversations_count: Número de conversas
+      avg_first_response_time: Média do tempo de resposta (minutos)
+      avg_resolution_time: Média do tempo de resolução (minutos)
   notifications:
     notification_title:
       conversation_creation: "[Nova conversa] - #%{display_id} foi criada em %{inbox_name}"
@@ -73,6 +81,9 @@ pt:
       transcript_subject: "Transcrição da conversa"
     survey:
       response: "Por favor, avalie esta conversa, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/pt_BR.yml

@@ -27,6 +27,9 @@ pt_BR:
       invalid_email: Você digitou um email inválido
       email_already_exists: "Você já se cadastrou para uma conta com %{email}"
       failed: Registro falhou
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Reportando o período %{since} a %{until}
     agent_csv:
@@ -34,6 +37,11 @@ pt_BR:
       conversations_count: Contagem de conversas
       avg_first_response_time: Tempo médio de primeira resposta (minutos)
       avg_resolution_time: Tempo médio de resolução (minutos)
+    team_csv:
+      team_name: Nome do departamento
+      conversations_count: Contagem de conversas
+      avg_first_response_time: Tempo médio de primeira resposta (minutos)
+      avg_resolution_time: Tempo médio de resolução (minutos)
   notifications:
     notification_title:
       conversation_creation: "[Nova conversa] - #%{display_id} foi criado em %{inbox_name}"
@@ -73,6 +81,9 @@ pt_BR:
       transcript_subject: "Transcrição da conversa"
     survey:
       response: "Por favor, classifique esta conversa, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/ro.yml

@@ -27,6 +27,9 @@ ro:
       invalid_email: Ați introdus un e-mail invalid
       email_already_exists: "V-ați înregistrat deja cu un cont cu %{email}"
       failed: Înregistrare eșuată
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Reporting period %{since} to %{until}
     agent_csv:
@@ -34,6 +37,11 @@ ro:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@ ro:
       transcript_subject: "Conversation Transcript"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/ru.yml

@@ -27,6 +27,9 @@ ru:
       invalid_email: Вы ввели неверный email
       email_already_exists: "Вы уже зарегистрировались для учётной записи с %{email}"
       failed: Ошибка регистрации
+    contacts:
+      import:
+        failed: Пустой файл
   reports:
     period: Отчётный период с %{since} по %{until}
     agent_csv:
@@ -34,6 +37,11 @@ ru:
       conversations_count: Количество бесед
       avg_first_response_time: Среднее время первого ответа (в минутах)
       avg_resolution_time: Среднее время решения (в минутах)
+    team_csv:
+      team_name: Название команды
+      conversations_count: Количество бесед
+      avg_first_response_time: Среднее время первого ответа (в минутах)
+      avg_resolution_time: Среднее время решения (в минутах)
   notifications:
     notification_title:
       conversation_creation: "[Новая беседа] - #%{display_id} была создана в %{inbox_name}"
@@ -73,6 +81,9 @@ ru:
       transcript_subject: "Субтитры общения"
     survey:
       response: "Пожалуйста, оцените этот разговор, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} в сети, повторите попытку позже"
   integration_apps:
     slack:
       name: "Slack"

config/locales/sk.yml

@@ -27,6 +27,9 @@ sk:
       invalid_email: You have entered an invalid email
       email_already_exists: "You have already signed up for an account with %{email}"
       failed: Signup failed
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Reporting period %{since} to %{until}
     agent_csv:
@@ -34,6 +37,11 @@ sk:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@ sk:
       transcript_subject: "Conversation Transcript"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/sv.yml

@@ -27,6 +27,9 @@ sv:
       invalid_email: Du har angett en ogiltig e-postadress
       email_already_exists: "Du har redan registrerat dig för ett konto med %{email}"
       failed: Registrering misslyckades
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Rapporteringsperiod %{since} till %{until}
     agent_csv:
@@ -34,6 +37,11 @@ sv:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[Ny konversation] - #%{display_id} har skapats i %{inbox_name}"
@@ -73,6 +81,9 @@ sv:
       transcript_subject: "Konversationstranskribering"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/ta.yml

@@ -27,6 +27,9 @@ ta:
       invalid_email: நீங்கள் தவறான ஈ-மெயிலை உள்ளிட்டுள்ளீர்கள்
       email_already_exists: "நீங்கள் ஏற்கனவே %{email} கொண்டு கணக்கிற்கு பதிவு செய்துள்ளீர்கள்"
       failed: உள்நுழையும் முயறிசி தோல்வி அடைந்துள்ளது
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Reporting period %{since} to %{until}
     agent_csv:
@@ -34,6 +37,11 @@ ta:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@ ta:
       transcript_subject: "Conversation Transcript"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/th.yml

@@ -27,6 +27,9 @@ th:
       invalid_email: You have entered an invalid email
       email_already_exists: "You have already signed up for an account with %{email}"
       failed: Signup failed
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Reporting period %{since} to %{until}
     agent_csv:
@@ -34,6 +37,11 @@ th:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@ th:
       transcript_subject: "Conversation Transcript"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/tr.yml

@@ -27,6 +27,9 @@ tr:
       invalid_email: Geçersiz bir e-posta girdiniz
       email_already_exists: "%{email} ile zaten bir hesaba kaydoldunuz"
       failed: Kayıt başarısız oldu
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Raporlama aralığı %{since}'dan %{until}'a
     agent_csv:
@@ -34,6 +37,11 @@ tr:
       conversations_count: Konuşma sayısı
       avg_first_response_time: Ortalama cevap süresi(dakika)
       avg_resolution_time: Ortalama çözüm üretme süresi(dakika)
+    team_csv:
+      team_name: Team name
+      conversations_count: Konuşma sayısı
+      avg_first_response_time: Ortalama cevap süresi(dakika)
+      avg_resolution_time: Ortalama çözüm üretme süresi(dakika)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@ tr:
       transcript_subject: "Konuşma Metni"
     survey:
       response: "Lütfen konuşmayı oylayın, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/uk.yml

@@ -27,6 +27,9 @@ uk:
       invalid_email: Ви ввели неправильну адресу електронної пошти
       email_already_exists: "Ви вже зареєстровані з адресою %{email}"
       failed: Помилка реєстрації
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Reporting period %{since} to %{until}
     agent_csv:
@@ -34,6 +37,11 @@ uk:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@ uk:
       transcript_subject: "Conversation Transcript"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/vi.yml

@@ -27,6 +27,9 @@ vi:
       invalid_email: Bạn đã nhập một email không hợp lệ
       email_already_exists: "Bạn đã đăng ký một tài khoản với %{email}"
       failed: Đăng ký thât bại
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Reporting period %{since} to %{until}
     agent_csv:
@@ -34,6 +37,11 @@ vi:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@ vi:
       transcript_subject: "Bản ghi cuộc hội thoại"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/zh_CN.yml

@@ -27,6 +27,9 @@ zh_CN:
       invalid_email: 您输入了一个无效的电子邮件
       email_already_exists: "您已经注册了 %{email} 的帐户"
       failed: 注册失败
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Reporting period %{since} to %{until}
     agent_csv:
@@ -34,6 +37,11 @@ zh_CN:
       conversations_count: Conversations count
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
+    team_csv:
+      team_name: Team name
+      conversations_count: Conversations count
+      avg_first_response_time: Avg first response time (Minutes)
+      avg_resolution_time: Avg resolution time (Minutes)
   notifications:
     notification_title:
       conversation_creation: "[New conversation] - #%{display_id} has been created in %{inbox_name}"
@@ -73,6 +81,9 @@ zh_CN:
       transcript_subject: "Conversation Transcript"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"

config/locales/zh_TW.yml

@@ -27,6 +27,9 @@ zh_TW:
       invalid_email: 您輸入的電子郵件無效。
       email_already_exists: "您已經註冊了一個帳號%{email}"
       failed: 註冊失敗。
+    contacts:
+      import:
+        failed: File is blank
   reports:
     period: Reporting period %{since} to %{until}
     agent_csv:
@@ -34,6 +37,11 @@ zh_TW:
       conversations_count: 對話數量
       avg_first_response_time: 平均第一次回覆時間（分鐘）
       avg_resolution_time: 平均解決時間（分鐘）
+    team_csv:
+      team_name: 團隊名稱
+      conversations_count: 對話數量
+      avg_first_response_time: 平均第一次回覆時間（分鐘）
+      avg_resolution_time: 平均解決時間（分鐘）
   notifications:
     notification_title:
       conversation_creation: "[新對話] - #%{display_id} 已經在 %{inbox_name} 中被建立"
@@ -73,6 +81,9 @@ zh_TW:
       transcript_subject: "對話紀錄"
     survey:
       response: "Please rate this conversation, %{link}"
+  contacts:
+    online:
+      delete: "%{contact_name} is Online, please try again later"
   integration_apps:
     slack:
       name: "Slack"