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feat: trigger handoff when agent bot is the actor (#8639)

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- This PR adds a feature to auto-trigger handoff events when an Agent bot toggles a conversation status from Pending to Open

Co-authored-by: Sojan <sojan@pepalo.com>
This commit is contained in:
Shivam Mishra
2024-01-06 04:56:52 +05:30
committed by GitHub
parent dc4e13b300
commit 56fbbe92b4
4 changed files with 56 additions and 4 deletions
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39
spec/controllers/api/v1/accounts/conversations_controller_spec.rb
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@@ -323,6 +323,9 @@ RSpec.describe 'Conversations API', type: :request do
describe 'POST /api/v1/accounts/{account.id}/conversations/:id/toggle_status' do
let(:conversation) { create(:conversation, account: account) }
let(:inbox) { create(:inbox, account: account) }
let(:pending_conversation) { create(:conversation, inbox: inbox, account: account, status: 'pending') }
let(:agent_bot) { create(:agent_bot, account: account) }
context 'when it is an unauthenticated user' do
it 'returns unauthorized' do
@@ -424,6 +427,42 @@ RSpec.describe 'Conversations API', type: :request do
# expect(conversation.reload.status).to eq('pending')
# end
end
context 'when it is an authenticated bot' do
# this test will basically ensure that the status actually changes
# regardless of the value to be done
it 'returns authorized for arbritrary status' do
create(:agent_bot_inbox, inbox: inbox, agent_bot: agent_bot)
conversation.update!(status: 'open')
expect(conversation.reload.status).to eq('open')
snoozed_until = (DateTime.now.utc + 2.days).to_i
post "/api/v1/accounts/#{account.id}/conversations/#{conversation.display_id}/toggle_status",
headers: { api_access_token: agent_bot.access_token.token },
params: { status: 'snoozed', snoozed_until: snoozed_until },
as: :json
expect(response).to have_http_status(:success)
expect(conversation.reload.status).to eq('snoozed')
end
it 'triggers handoff event when moving from pending to open' do
create(:agent_bot_inbox, inbox: inbox, agent_bot: agent_bot)
allow(Rails.configuration.dispatcher).to receive(:dispatch)
post "/api/v1/accounts/#{account.id}/conversations/#{pending_conversation.display_id}/toggle_status",
headers: { api_access_token: agent_bot.access_token.token },
params: { status: 'open' },
as: :json
expect(response).to have_http_status(:success)
expect(pending_conversation.reload.status).to eq('open')
expect(Rails.configuration.dispatcher).to have_received(:dispatch)
.with(Events::Types::CONVERSATION_BOT_HANDOFF, kind_of(Time), conversation: pending_conversation, notifiable_assignee_change: false,
changed_attributes: anything, performed_by: anything)
end
end
end
describe 'POST /api/v1/accounts/{account.id}/conversations/:id/toggle_priority' do