diff --git a/LICENSE b/LICENSE
index d33c61692..a33852dca 100644
--- a/LICENSE
+++ b/LICENSE
@@ -1,6 +1,6 @@
 The MIT License (MIT)
 
-Copyright (c) 2017-2019 ThoughtWoot Inc.
+Copyright (c) 2017-2020 ThoughtWoot Inc.
 
 Permission is hereby granted, free of charge, to any person obtaining a copy
 of this software and associated documentation files (the "Software"), to deal
diff --git a/README.md b/README.md
index da9390062..b31a194e1 100644
--- a/README.md
+++ b/README.md
@@ -64,4 +64,4 @@ Thanks goes to all these [wonderful people](https://www.chatwoot.com/docs/contri
 <a href="https://github.com/chatwoot/chatwoot/graphs/contributors"><img src="https://opencollective.com/chatwoot/contributors.svg?width=890&button=false" /></a>
 
 
-*Chatwoot* &copy; 2017-2019, ThoughtWoot Inc - Released under the MIT License.
+*Chatwoot* &copy; 2017-2020, ThoughtWoot Inc - Released under the MIT License.
diff --git a/app/controllers/api/v1/widget/messages_controller.rb b/app/controllers/api/v1/widget/messages_controller.rb
index 69a84e31b..ae6ae7902 100644
--- a/app/controllers/api/v1/widget/messages_controller.rb
+++ b/app/controllers/api/v1/widget/messages_controller.rb
@@ -38,7 +38,9 @@ class Api::V1::Widget::MessagesController < ActionController::Base
       inbox_id: inbox.id,
       contact_id: cookie_params[:contact_id],
       additional_attributes: {
-        browser: browser_params
+        browser: browser_params,
+        referer: permitted_params[:message][:referer_url],
+        initiated_at: timestamp_params
       }
     }
   end
@@ -53,6 +55,12 @@ class Api::V1::Widget::MessagesController < ActionController::Base
     }
   end
 
+  def timestamp_params
+    {
+      timestamp: permitted_params[:message][:timestamp]
+    }
+  end
+
   def inbox
     @inbox ||= ::Inbox.find_by(id: cookie_params[:inbox_id])
   end
@@ -79,7 +87,7 @@ class Api::V1::Widget::MessagesController < ActionController::Base
   end
 
   def permitted_params
-    params.permit(:before, message: [:content])
+    params.permit(:before, message: [:content, :referer_url, :timestamp])
   end
 
   def secret_key
diff --git a/app/javascript/dashboard/api/contacts.js b/app/javascript/dashboard/api/contacts.js
new file mode 100644
index 000000000..2addd9ce1
--- /dev/null
+++ b/app/javascript/dashboard/api/contacts.js
@@ -0,0 +1,9 @@
+import ApiClient from './ApiClient';
+
+class ContactAPI extends ApiClient {
+  constructor() {
+    super('contacts');
+  }
+}
+
+export default new ContactAPI();
diff --git a/app/javascript/dashboard/assets/scss/_mixins.scss b/app/javascript/dashboard/assets/scss/_mixins.scss
index 0b7a73c2c..c0cf98494 100644
--- a/app/javascript/dashboard/assets/scss/_mixins.scss
+++ b/app/javascript/dashboard/assets/scss/_mixins.scss
@@ -217,3 +217,9 @@
       border-left: $size solid transparent;
     }
 }
+
+@mixin text-ellipsis {
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+}
diff --git a/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue b/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
index 39b13c579..1c4c0c869 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
@@ -8,7 +8,7 @@
         :username="chat.meta.sender.name"
       />
       <div class="user--profile__meta">
-        <h3 class="user--name">
+        <h3 v-if="!isContactPanelOpen" class="user--name text-truncate">
           {{ chat.meta.sender.name }}
         </h3>
         <button
@@ -113,3 +113,11 @@ export default {
   },
 };
 </script>
+
+<style lang="scss" scoped>
+.text-truncate {
+  white-space: nowrap;
+  overflow: hidden;
+  text-overflow: ellipsis;
+}
+</style>
diff --git a/app/javascript/dashboard/i18n/locale/en/contact.json b/app/javascript/dashboard/i18n/locale/en/contact.json
new file mode 100644
index 000000000..82078105a
--- /dev/null
+++ b/app/javascript/dashboard/i18n/locale/en/contact.json
@@ -0,0 +1,8 @@
+{
+  "CONTACT_PANEL": {
+    "BROWSER": "Browser",
+    "OS": "Operating System",
+    "INITIATED_FROM": "Initiated from",
+    "INITIATED_AT": "Initiated at"
+  }
+}
diff --git a/app/javascript/dashboard/i18n/locale/en/index.js b/app/javascript/dashboard/i18n/locale/en/index.js
index bf705086b..05e6086c4 100644
--- a/app/javascript/dashboard/i18n/locale/en/index.js
+++ b/app/javascript/dashboard/i18n/locale/en/index.js
@@ -3,6 +3,7 @@ import { default as _agentMgmt } from './agentMgmt.json';
 import { default as _billing } from './billing.json';
 import { default as _cannedMgmt } from './cannedMgmt.json';
 import { default as _chatlist } from './chatlist.json';
+import { default as _contact } from './contact.json';
 import { default as _conversation } from './conversation.json';
 import { default as _inboxMgmt } from './inboxMgmt.json';
 import { default as _login } from './login.json';
@@ -16,6 +17,7 @@ export default {
   ..._billing,
   ..._cannedMgmt,
   ..._chatlist,
+  ..._contact,
   ..._conversation,
   ..._inboxMgmt,
   ..._login,
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ContactDetailsItem.vue b/app/javascript/dashboard/routes/dashboard/conversation/ContactDetailsItem.vue
new file mode 100644
index 000000000..1f69a97ca
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ContactDetailsItem.vue
@@ -0,0 +1,47 @@
+<template>
+  <div class="conv-details--item">
+    <div class="conv-details--item__label">
+      <i :class="icon" class="conv-details--item__icon"></i>
+      {{ title }}
+    </div>
+    <div class="conv-details--item__value">
+      {{ value }}
+    </div>
+  </div>
+</template>
+
+<script>
+export default {
+  props: {
+    title: { type: String, required: true },
+    icon: { type: String, required: true },
+    value: { type: [String, Number], default: '' },
+  },
+};
+</script>
+
+<style lang="scss" scoped>
+@import '~dashboard/assets/scss/variables';
+@import '~dashboard/assets/scss/mixins';
+
+.conv-details--item {
+  padding-bottom: $space-normal;
+
+  &:last-child {
+    padding-bottom: 0;
+  }
+
+  .conv-details--item__icon {
+    padding-right: $space-micro;
+  }
+
+  .conv-details--item__label {
+    font-weight: $font-weight-medium;
+    margin-bottom: $space-micro;
+  }
+
+  .conv-details--item__value {
+    word-break: break-all;
+  }
+}
+</style>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue b/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
index 8c8b5a877..6c33e96c6 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
@@ -1,37 +1,127 @@
 <template>
   <div class="medium-3 bg-white contact--panel">
-    <thumbnail
-      :src="contactImage"
-      size="80px"
-      :badge="contact.channel"
-      :username="contact.name"
-    />
-    <h4>
-      {{ contact.name }}
-    </h4>
+    <div class="contact--profile">
+      <div class="contact--info">
+        <thumbnail
+          :src="contact.avatar_url"
+          size="56px"
+          :badge="contact.channel"
+          :username="contact.name"
+        />
+        <div class="contact--details">
+          <div class="contact--name">
+            {{ contact.name }}
+          </div>
+          <a
+            v-if="contact.email"
+            :href="`mailto:${contact.email}`"
+            class="contact--email"
+          >
+            {{ contact.email }}
+          </a>
+          <div class="contact--location">
+            {{ contact.location }}
+          </div>
+        </div>
+      </div>
+      <div v-if="contact.bio" class="contact--bio">
+        {{ contact.bio }}
+      </div>
+    </div>
+    <div v-if="browser" class="conversation--details">
+      <contact-details-item
+        v-if="browser.browser_name"
+        :title="$t('CONTACT_PANEL.BROWSER')"
+        :value="browserName"
+        icon="ion-ios-world-outline"
+      />
+      <contact-details-item
+        v-if="browser.platform_name"
+        :title="$t('CONTACT_PANEL.OS')"
+        :value="platformName"
+        icon="ion-laptop"
+      />
+      <contact-details-item
+        v-if="referer"
+        :title="$t('CONTACT_PANEL.INITIATED_FROM')"
+        :value="referer"
+        icon="ion-link"
+      />
+      <contact-details-item
+        v-if="initiatedAt"
+        :title="$t('CONTACT_PANEL.INITIATED_AT')"
+        :value="initiatedAt.timestamp"
+        icon="ion-clock"
+      />
+    </div>
   </div>
 </template>
 
 <script>
-import { mapGetters } from 'vuex';
 import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
+import ContactDetailsItem from './ContactDetailsItem.vue';
 
 export default {
   components: {
+    ContactDetailsItem,
     Thumbnail,
   },
+  props: {
+    conversationId: {
+      type: [Number, String],
+      required: true,
+    },
+  },
   computed: {
-    ...mapGetters({
-      currentChat: 'getSelectedChat',
-    }),
+    currentConversationMetaData() {
+      return this.$store.getters[
+        'conversationMetadata/getConversationMetadata'
+      ](this.conversationId);
+    },
+    additionalAttributes() {
+      return this.currentConversationMetaData.additional_attributes || {};
+    },
+    browser() {
+      return this.additionalAttributes.browser || {};
+    },
+    referer() {
+      return this.additionalAttributes.referer;
+    },
+    initiatedAt() {
+      return this.additionalAttributes.initiated_at;
+    },
+    browserName() {
+      return `${this.browser.browser_name || ''} ${this.browser
+        .browser_version || ''}`;
+    },
+    platformName() {
+      const {
+        platform_name: platformName,
+        platform_version: platformVersion,
+      } = this.browser;
+      return `${platformName || ''} ${platformVersion || ''}`;
+    },
+    contactId() {
+      return this.currentConversationMetaData.contact_id;
+    },
     contact() {
-      const { meta: { sender = {} } = {} } = this.currentChat || {};
-      return sender;
+      return this.$store.getters['contacts/getContact'](this.contactId);
     },
-    contactImage() {
-      return `/uploads/avatar/contact/${this.contact.id}/profilepic.jpeg`;
+  },
+  watch: {
+    contactId(newContactId, prevContactId) {
+      if (newContactId && newContactId !== prevContactId) {
+        this.$store.dispatch('contacts/show', {
+          id: this.currentConversationMetaData.contact_id,
+        });
+      }
     },
   },
+  mounted() {
+    this.$store.dispatch('contacts/show', {
+      id: this.currentConversationMetaData.contact_id,
+    });
+  },
 };
 </script>
 
@@ -41,9 +131,70 @@ export default {
 
 .contact--panel {
   @include border-normal-left;
+  font-size: $font-size-small;
+  overflow-y: auto;
+  background: $color-white;
+  overflow: auto;
+}
+
+.contact--profile {
+  width: 100%;
+  padding: $space-normal $space-medium $zero;
+  align-items: center;
+
+  .user-thumbnail-box {
+    margin-right: $space-normal;
+  }
+}
+
+.contact--details {
+  p {
+    margin-bottom: 0;
+  }
+}
+
+.contact--info {
   display: flex;
-  flex-direction: column;
-  padding: $space-large $space-normal $space-normal;
   align-items: center;
 }
+
+.contact--name {
+  @include text-ellipsis;
+
+  font-weight: $font-weight-bold;
+  font-size: $font-size-default;
+}
+
+.contact--email {
+  @include text-ellipsis;
+
+  color: $color-body;
+  display: block;
+  line-height: $space-medium;
+  text-decoration: underline;
+}
+
+.contact--bio {
+  margin-top: $space-normal;
+}
+
+.conversation--details {
+  padding: $space-normal $space-medium;
+  width: 100%;
+}
+
+.conversation--labels {
+  padding: $space-medium;
+
+  .icon {
+    margin-right: $space-micro;
+    font-size: $font-size-micro;
+    color: #fff;
+  }
+
+  .label {
+    color: #fff;
+    padding: 0.2rem;
+  }
+}
 </style>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue b/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue
index 14403c2c1..1f52690e1 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue
@@ -11,7 +11,10 @@
       @contactPanelToggle="onToggleContactPanel"
     >
     </conversation-box>
-    <contact-panel v-if="isContactPanelOpen"></contact-panel>
+    <contact-panel
+      v-if="isContactPanelOpen"
+      :conversation-id="conversationId"
+    />
   </section>
 </template>
 
diff --git a/app/javascript/dashboard/store/index.js b/app/javascript/dashboard/store/index.js
index 4fb5d9d3a..8fc3389f1 100755
--- a/app/javascript/dashboard/store/index.js
+++ b/app/javascript/dashboard/store/index.js
@@ -6,6 +6,8 @@ import auth from './modules/auth';
 import billing from './modules/billing';
 import cannedResponse from './modules/cannedResponse';
 import Channel from './modules/channels';
+import contacts from './modules/contacts';
+import conversationMetadata from './modules/conversationMetadata';
 import conversations from './modules/conversations';
 import inboxes from './modules/inboxes';
 import inboxMembers from './modules/inboxMembers';
@@ -19,6 +21,8 @@ export default new Vuex.Store({
     billing,
     cannedResponse,
     Channel,
+    contacts,
+    conversationMetadata,
     conversations,
     inboxes,
     inboxMembers,
diff --git a/app/javascript/dashboard/store/modules/contacts.js b/app/javascript/dashboard/store/modules/contacts.js
new file mode 100644
index 000000000..75acb7086
--- /dev/null
+++ b/app/javascript/dashboard/store/modules/contacts.js
@@ -0,0 +1,85 @@
+/* eslint no-param-reassign: 0 */
+import * as MutationHelpers from 'shared/helpers/vuex/mutationHelpers';
+import * as types from '../mutation-types';
+import ContactAPI from '../../api/contacts';
+
+const state = {
+  records: [],
+  uiFlags: {
+    isFetching: false,
+    isFetchingItem: false,
+    isUpdating: false,
+  },
+};
+
+export const getters = {
+  getContacts($state) {
+    return $state.records;
+  },
+  getUIFlags($state) {
+    return $state.uiFlags;
+  },
+  getContact: $state => id => {
+    const [contact = {}] = $state.records.filter(
+      record => record.id === Number(id)
+    );
+    return contact;
+  },
+};
+
+export const actions = {
+  get: async ({ commit }) => {
+    commit(types.default.SET_CONTACT_UI_FLAG, { isFetching: true });
+    try {
+      const response = await ContactAPI.get();
+      commit(types.default.SET_CONTACTS, response.data.payload);
+      commit(types.default.SET_CONTACT_UI_FLAG, { isFetching: false });
+    } catch (error) {
+      commit(types.default.SET_CONTACT_UI_FLAG, { isFetching: false });
+    }
+  },
+
+  show: async ({ commit }, { id }) => {
+    commit(types.default.SET_CONTACT_UI_FLAG, { isFetchingItem: true });
+    try {
+      const response = await ContactAPI.show(id);
+      commit(types.default.SET_CONTACT_ITEM, response.data.payload);
+      commit(types.default.SET_CONTACT_UI_FLAG, { isFetchingItem: false });
+    } catch (error) {
+      commit(types.default.SET_CONTACT_UI_FLAG, { isFetchingItem: false });
+    }
+  },
+
+  update: async ({ commit }, { id, ...updateObj }) => {
+    commit(types.default.SET_CONTACT_UI_FLAG, { isUpdating: true });
+    try {
+      const response = await ContactAPI.update(id, updateObj);
+      commit(types.default.EDIT_CONTACT, response.data.payload);
+      commit(types.default.SET_CONTACT_UI_FLAG, { isUpdating: false });
+    } catch (error) {
+      commit(types.default.SET_CONTACT_UI_FLAG, { isUpdating: false });
+      throw new Error(error);
+    }
+  },
+};
+
+export const mutations = {
+  [types.default.SET_CONTACT_UI_FLAG]($state, data) {
+    $state.uiFlags = {
+      ...$state.uiFlags,
+      ...data,
+    };
+  },
+
+  [types.default.SET_CONTACTS]: MutationHelpers.set,
+  [types.default.SET_CONTACT_ITEM]: MutationHelpers.setSingleRecord,
+  [types.default.EDIT_CONTACT]: MutationHelpers.update,
+};
+
+export default {
+  namespaced: true,
+  state,
+  getters,
+  actions,
+  mutations,
+};
diff --git a/app/javascript/dashboard/store/modules/conversationMetadata.js b/app/javascript/dashboard/store/modules/conversationMetadata.js
new file mode 100644
index 000000000..03ff2c351
--- /dev/null
+++ b/app/javascript/dashboard/store/modules/conversationMetadata.js
@@ -0,0 +1,28 @@
+import Vue from 'vue';
+import * as types from '../mutation-types';
+
+const state = {
+  records: {},
+};
+
+export const getters = {
+  getConversationMetadata: $state => id => {
+    return $state.records[Number(id)] || {};
+  },
+};
+
+export const actions = {};
+
+export const mutations = {
+  [types.default.SET_CONVERSATION_METADATA]: ($state, { id, data }) => {
+    Vue.set($state.records, id, data);
+  },
+};
+
+export default {
+  namespaced: true,
+  state,
+  getters,
+  actions,
+  mutations,
+};
diff --git a/app/javascript/dashboard/store/modules/conversations/actions.js b/app/javascript/dashboard/store/modules/conversations/actions.js
index 4aa6b5b5f..8e870562d 100644
--- a/app/javascript/dashboard/store/modules/conversations/actions.js
+++ b/app/javascript/dashboard/store/modules/conversations/actions.js
@@ -31,12 +31,21 @@ const actions = {
 
   fetchPreviousMessages: async ({ commit }, data) => {
     try {
-      const response = await MessageApi.getPreviousMessages(data);
+      const {
+        data: { meta, payload },
+      } = await MessageApi.getPreviousMessages(data);
+      commit(
+        `conversationMetadata/${types.default.SET_CONVERSATION_METADATA}`,
+        {
+          id: data.conversationId,
+          data: meta,
+        }
+      );
       commit(types.default.SET_PREVIOUS_CONVERSATIONS, {
         id: data.conversationId,
-        data: response.data.payload,
+        data: payload,
       });
-      if (response.data.payload.length < 20) {
+      if (payload.length < 20) {
         commit(types.default.SET_ALL_MESSAGES_LOADED);
       }
     } catch (error) {
diff --git a/app/javascript/dashboard/store/modules/conversations/index.js b/app/javascript/dashboard/store/modules/conversations/index.js
index 5e9d17380..81dce6a2c 100644
--- a/app/javascript/dashboard/store/modules/conversations/index.js
+++ b/app/javascript/dashboard/store/modules/conversations/index.js
@@ -60,7 +60,6 @@ const mutations = {
     const [chat] = getSelectedChatConversation(_state);
     Vue.set(chat, 'allMessagesLoaded', false);
   },
-
   [types.default.CLEAR_CURRENT_CHAT_WINDOW](_state) {
     _state.selectedChat.id = null;
     _state.selectedChat.agentTyping = 'off';
diff --git a/app/javascript/dashboard/store/modules/specs/agents/mutations.spec.js b/app/javascript/dashboard/store/modules/specs/agents/mutations.spec.js
index 09d04c21b..d019f337b 100644
--- a/app/javascript/dashboard/store/modules/specs/agents/mutations.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/agents/mutations.spec.js
@@ -36,7 +36,7 @@ describe('#mutations', () => {
   });
 
   describe('#EDIT_AGENT', () => {
-    it('sets allMessagesLoaded flag if payload is empty', () => {
+    it('update agent record', () => {
       const state = {
         records: [{ id: 1, name: 'Agent1', email: 'agent1@chatwoot.com' }],
       };
@@ -52,7 +52,7 @@ describe('#mutations', () => {
   });
 
   describe('#DELETE_AGENT', () => {
-    it('sets allMessagesLoaded flag if payload is empty', () => {
+    it('delete agent record', () => {
       const state = {
         records: [{ id: 1, name: 'Agent1', email: 'agent1@chatwoot.com' }],
       };
diff --git a/app/javascript/dashboard/store/modules/specs/contacts/actions.spec.js b/app/javascript/dashboard/store/modules/specs/contacts/actions.spec.js
new file mode 100644
index 000000000..4defdadde
--- /dev/null
+++ b/app/javascript/dashboard/store/modules/specs/contacts/actions.spec.js
@@ -0,0 +1,72 @@
+import axios from 'axios';
+import { actions } from '../../contacts';
+import * as types from '../../../mutation-types';
+import contactList from './fixtures';
+
+const commit = jest.fn();
+global.axios = axios;
+jest.mock('axios');
+
+describe('#actions', () => {
+  describe('#get', () => {
+    it('sends correct actions if API is success', async () => {
+      axios.get.mockResolvedValue({ data: { payload: contactList } });
+      await actions.get({ commit });
+      expect(commit.mock.calls).toEqual([
+        [types.default.SET_CONTACT_UI_FLAG, { isFetching: true }],
+        [types.default.SET_CONTACTS, contactList],
+        [types.default.SET_CONTACT_UI_FLAG, { isFetching: false }],
+      ]);
+    });
+    it('sends correct actions if API is error', async () => {
+      axios.get.mockRejectedValue({ message: 'Incorrect header' });
+      await actions.get({ commit });
+      expect(commit.mock.calls).toEqual([
+        [types.default.SET_CONTACT_UI_FLAG, { isFetching: true }],
+        [types.default.SET_CONTACT_UI_FLAG, { isFetching: false }],
+      ]);
+    });
+  });
+
+  describe('#show', () => {
+    it('sends correct actions if API is success', async () => {
+      axios.get.mockResolvedValue({ data: { payload: contactList[0] } });
+      await actions.show({ commit }, { id: contactList[0].id });
+      expect(commit.mock.calls).toEqual([
+        [types.default.SET_CONTACT_UI_FLAG, { isFetchingItem: true }],
+        [types.default.SET_CONTACT_ITEM, contactList[0]],
+        [types.default.SET_CONTACT_UI_FLAG, { isFetchingItem: false }],
+      ]);
+    });
+    it('sends correct actions if API is error', async () => {
+      axios.get.mockRejectedValue({ message: 'Incorrect header' });
+      await actions.show({ commit }, { id: contactList[0].id });
+      expect(commit.mock.calls).toEqual([
+        [types.default.SET_CONTACT_UI_FLAG, { isFetchingItem: true }],
+        [types.default.SET_CONTACT_UI_FLAG, { isFetchingItem: false }],
+      ]);
+    });
+  });
+
+  describe('#update', () => {
+    it('sends correct actions if API is success', async () => {
+      axios.patch.mockResolvedValue({ data: { payload: contactList[0] } });
+      await actions.update({ commit }, contactList[0]);
+      expect(commit.mock.calls).toEqual([
+        [types.default.SET_CONTACT_UI_FLAG, { isUpdating: true }],
+        [types.default.EDIT_CONTACT, contactList[0]],
+        [types.default.SET_CONTACT_UI_FLAG, { isUpdating: false }],
+      ]);
+    });
+    it('sends correct actions if API is error', async () => {
+      axios.patch.mockRejectedValue({ message: 'Incorrect header' });
+      await expect(actions.update({ commit }, contactList[0])).rejects.toThrow(
+        Error
+      );
+      expect(commit.mock.calls).toEqual([
+        [types.default.SET_CONTACT_UI_FLAG, { isUpdating: true }],
+        [types.default.SET_CONTACT_UI_FLAG, { isUpdating: false }],
+      ]);
+    });
+  });
+});
diff --git a/app/javascript/dashboard/store/modules/specs/contacts/fixtures.js b/app/javascript/dashboard/store/modules/specs/contacts/fixtures.js
new file mode 100644
index 000000000..9ac78a9c1
--- /dev/null
+++ b/app/javascript/dashboard/store/modules/specs/contacts/fixtures.js
@@ -0,0 +1,30 @@
+export default [
+  {
+    id: 1,
+    name: 'Contact 1',
+    email: 'contact1@chatwoot.com',
+    phone_number: '9000000001',
+    thumbnail: 'contact1.png',
+  },
+  {
+    id: 2,
+    name: 'Contact 2',
+    email: 'contact2@chatwoot.com',
+    phone_number: '9000000002',
+    thumbnail: 'contact2.png',
+  },
+  {
+    id: 3,
+    name: 'Contact 3',
+    email: 'contact3@chatwoot.com',
+    phone_number: '9000000003',
+    thumbnail: 'contact3.png',
+  },
+  {
+    id: 4,
+    name: 'Contact 4',
+    email: 'contact4@chatwoot.com',
+    phone_number: '9000000004',
+    thumbnail: 'contact4.png',
+  },
+];
diff --git a/app/javascript/dashboard/store/modules/specs/contacts/getters.spec.js b/app/javascript/dashboard/store/modules/specs/contacts/getters.spec.js
new file mode 100644
index 000000000..d265c8410
--- /dev/null
+++ b/app/javascript/dashboard/store/modules/specs/contacts/getters.spec.js
@@ -0,0 +1,33 @@
+import { getters } from '../../contacts';
+import contactList from './fixtures';
+
+describe('#getters', () => {
+  it('getContacts', () => {
+    const state = {
+      records: contactList,
+    };
+    expect(getters.getContacts(state)).toEqual(contactList);
+  });
+
+  it('getContact', () => {
+    const state = {
+      records: contactList,
+    };
+    expect(getters.getContact(state)(2)).toEqual(contactList[1]);
+  });
+
+  it('getUIFlags', () => {
+    const state = {
+      uiFlags: {
+        isFetching: true,
+        isFetchingItem: true,
+        isUpdating: false,
+      },
+    };
+    expect(getters.getUIFlags(state)).toEqual({
+      isFetching: true,
+      isFetchingItem: true,
+      isUpdating: false,
+    });
+  });
+});
diff --git a/app/javascript/dashboard/store/modules/specs/contacts/mutations.spec.js b/app/javascript/dashboard/store/modules/specs/contacts/mutations.spec.js
new file mode 100644
index 000000000..72ca4f0b7
--- /dev/null
+++ b/app/javascript/dashboard/store/modules/specs/contacts/mutations.spec.js
@@ -0,0 +1,53 @@
+import * as types from '../../../mutation-types';
+import { mutations } from '../../contacts';
+
+describe('#mutations', () => {
+  describe('#SET_CONTACTS', () => {
+    it('set contact records', () => {
+      const state = { records: [] };
+      mutations[types.default.SET_CONTACTS](state, [
+        { id: 1, name: 'contact1', email: 'contact1@chatwoot.com' },
+      ]);
+      expect(state.records).toEqual([
+        {
+          id: 1,
+          name: 'contact1',
+          email: 'contact1@chatwoot.com',
+        },
+      ]);
+    });
+  });
+
+  describe('#SET_CONTACT_ITEM', () => {
+    it('push contact data to the store', () => {
+      const state = {
+        records: [{ id: 1, name: 'contact1', email: 'contact1@chatwoot.com' }],
+      };
+      mutations[types.default.SET_CONTACT_ITEM](state, {
+        id: 2,
+        name: 'contact2',
+        email: 'contact2@chatwoot.com',
+      });
+      expect(state.records).toEqual([
+        { id: 1, name: 'contact1', email: 'contact1@chatwoot.com' },
+        { id: 2, name: 'contact2', email: 'contact2@chatwoot.com' },
+      ]);
+    });
+  });
+
+  describe('#EDIT_CONTACT', () => {
+    it('update contact', () => {
+      const state = {
+        records: [{ id: 1, name: 'contact1', email: 'contact1@chatwoot.com' }],
+      };
+      mutations[types.default.EDIT_CONTACT](state, {
+        id: 1,
+        name: 'contact2',
+        email: 'contact2@chatwoot.com',
+      });
+      expect(state.records).toEqual([
+        { id: 1, name: 'contact2', email: 'contact2@chatwoot.com' },
+      ]);
+    });
+  });
+});
diff --git a/app/javascript/dashboard/store/modules/specs/conversationMetadata/getters.spec.js b/app/javascript/dashboard/store/modules/specs/conversationMetadata/getters.spec.js
new file mode 100644
index 000000000..9a2b564da
--- /dev/null
+++ b/app/javascript/dashboard/store/modules/specs/conversationMetadata/getters.spec.js
@@ -0,0 +1,16 @@
+import { getters } from '../../conversationMetadata';
+
+describe('#getters', () => {
+  it('getConversationMetadata', () => {
+    const state = {
+      records: {
+        1: {
+          browser: { name: 'Chrome' },
+        },
+      },
+    };
+    expect(getters.getConversationMetadata(state)(1)).toEqual({
+      browser: { name: 'Chrome' },
+    });
+  });
+});
diff --git a/app/javascript/dashboard/store/modules/specs/conversationMetadata/mutations.spec.js b/app/javascript/dashboard/store/modules/specs/conversationMetadata/mutations.spec.js
new file mode 100644
index 000000000..5b3f7f7e7
--- /dev/null
+++ b/app/javascript/dashboard/store/modules/specs/conversationMetadata/mutations.spec.js
@@ -0,0 +1,17 @@
+import * as types from '../../../mutation-types';
+import { mutations } from '../../conversationMetadata';
+
+describe('#mutations', () => {
+  describe('#SET_INBOXES', () => {
+    it('set inbox records', () => {
+      const state = { records: {} };
+      mutations[types.default.SET_CONVERSATION_METADATA](state, {
+        id: 1,
+        data: { browser: { name: 'Chrome' } },
+      });
+      expect(state.records).toEqual({
+        1: { browser: { name: 'Chrome' } },
+      });
+    });
+  });
+});
diff --git a/app/javascript/dashboard/store/mutation-types.js b/app/javascript/dashboard/store/mutation-types.js
index 0c67e67af..285ca5797 100755
--- a/app/javascript/dashboard/store/mutation-types.js
+++ b/app/javascript/dashboard/store/mutation-types.js
@@ -56,6 +56,12 @@ export default {
   EDIT_CANNED: 'EDIT_CANNED',
   DELETE_CANNED: 'DELETE_CANNED',
 
+  // Contacts
+  SET_CONTACT_UI_FLAG: 'SET_CONTACT_UI_FLAG',
+  SET_CONTACT_ITEM: 'SET_CONTACT_ITEM',
+  SET_CONTACTS: 'SET_CONTACTS',
+  EDIT_CONTACT: 'EDIT_CONTACT',
+
   // Reports
   SET_ACCOUNT_REPORTS: 'SET_ACCOUNT_REPORTS',
   SET_ACCOUNT_SUMMARY: 'SET_ACCOUNT_SUMMARY',
@@ -64,4 +70,7 @@ export default {
   // Billings
   SET_SUBSCRIPTION: 'SET_SUBSCRIPTION',
   TOGGLE_SUBSCRIPTION_LOADING: 'TOGGLE_SUBSCRIPTION_LOADING',
+
+  // Conversation Metadata
+  SET_CONVERSATION_METADATA: 'SET_CONVERSATION_METADATA',
 };
diff --git a/app/javascript/packs/sdk.js b/app/javascript/packs/sdk.js
index 7fc33ad91..317186d1d 100755
--- a/app/javascript/packs/sdk.js
+++ b/app/javascript/packs/sdk.js
@@ -126,14 +126,15 @@ const IFrameHelper = {
     }
     iframe.src = widgetUrl;
 
-    iframe.id = 'chatwoot_web_widget';
+    iframe.id = 'chatwoot_live_chat_widget';
     iframe.style.visibility = 'hidden';
     holder.className = 'woot-widget-holder woot--hide';
     holder.appendChild(iframe);
     body.appendChild(holder);
     IFrameHelper.initPostMessageCommunication();
+    IFrameHelper.initLocationListener();
   },
-  getAppFrame: () => document.getElementById('chatwoot_web_widget'),
+  getAppFrame: () => document.getElementById('chatwoot_live_chat_widget'),
   sendMessage: (key, value) => {
     const element = IFrameHelper.getAppFrame();
     element.contentWindow.postMessage(
@@ -154,9 +155,15 @@ const IFrameHelper = {
         Cookies.set('cw_conversation', message.config.authToken);
         IFrameHelper.sendMessage('config-set', {});
         IFrameHelper.onLoad(message.config.channelConfig);
+        IFrameHelper.setCurrentUrl();
       }
     };
   },
+  initLocationListener: () => {
+    window.onhashchange = () => {
+      IFrameHelper.setCurrentUrl();
+    };
+  },
   onLoad: ({ widget_color: widgetColor }) => {
     const iframe = IFrameHelper.getAppFrame();
     iframe.style.visibility = '';
@@ -187,6 +194,12 @@ const IFrameHelper = {
     bubbleHolder.appendChild(createNotificationBubble());
     onClickChatBubble();
   },
+  setCurrentUrl: () => {
+    console.log(IFrameHelper.getAppFrame(), document);
+    IFrameHelper.sendMessage('set-current-url', {
+      refererURL: window.location.href,
+    });
+  },
 };
 
 function loadIframe({ baseUrl, websiteToken }) {
diff --git a/app/javascript/widget/App.vue b/app/javascript/widget/App.vue
index 43bfb10b9..86b86d459 100755
--- a/app/javascript/widget/App.vue
+++ b/app/javascript/widget/App.vue
@@ -20,16 +20,6 @@ export const IFrameHelper = {
 
 export default {
   name: 'App',
-
-  methods: {
-    ...mapActions('appConfig', ['setWidgetColor']),
-    ...mapActions('conversation', ['fetchOldConversations']),
-    scrollConversationToBottom() {
-      const container = this.$el.querySelector('.conversation-wrap');
-      container.scrollTop = container.scrollHeight;
-    },
-  },
-
   mounted() {
     if (IFrameHelper.isIFrame()) {
       IFrameHelper.sendMessage({
@@ -55,9 +45,19 @@ export default {
         this.fetchOldConversations();
       } else if (message.event === 'widget-visible') {
         this.scrollConversationToBottom();
+      } else if (message.event === 'set-current-url') {
+        window.refererURL = message.refererURL;
       }
     });
   },
+  methods: {
+    ...mapActions('appConfig', ['setWidgetColor']),
+    ...mapActions('conversation', ['fetchOldConversations']),
+    scrollConversationToBottom() {
+      const container = this.$el.querySelector('.conversation-wrap');
+      container.scrollTop = container.scrollHeight;
+    },
+  },
 };
 </script>
 
diff --git a/app/javascript/widget/api/endPoints.js b/app/javascript/widget/api/endPoints.js
index 7933edea7..6aa7ae1ef 100755
--- a/app/javascript/widget/api/endPoints.js
+++ b/app/javascript/widget/api/endPoints.js
@@ -3,6 +3,8 @@ const sendMessage = content => ({
   params: {
     message: {
       content,
+      timestamp: new Date().toString(),
+      referer_url: window.refererURL || '',
     },
   },
 });
diff --git a/app/javascript/widget/api/specs/endPoints.spec.js b/app/javascript/widget/api/specs/endPoints.spec.js
index 58663d448..d17b315ba 100644
--- a/app/javascript/widget/api/specs/endPoints.spec.js
+++ b/app/javascript/widget/api/specs/endPoints.spec.js
@@ -2,14 +2,20 @@ import endPoints from '../endPoints';
 
 describe('#sendMessage', () => {
   it('returns correct payload', () => {
+    const spy = jest.spyOn(global, 'Date').mockImplementation(() => ({
+      toString: () => 'mock date',
+    }));
     expect(endPoints.sendMessage('hello')).toEqual({
       url: `/api/v1/widget/messages`,
       params: {
         message: {
           content: 'hello',
+          referer_url: '',
+          timestamp: 'mock date',
         },
       },
     });
+    spy.mockRestore();
   });
 });
 
diff --git a/app/views/api/v1/contacts/index.json.jbuilder b/app/views/api/v1/contacts/index.json.jbuilder
index e51e0d2bc..98923cde2 100644
--- a/app/views/api/v1/contacts/index.json.jbuilder
+++ b/app/views/api/v1/contacts/index.json.jbuilder
@@ -4,6 +4,6 @@ json.payload do
     json.name contact.name
     json.email contact.email
     json.phone_number contact.phone_number
-    json.thumbnail contact.avatar.thumb.url
+    json.thumbnail contact.avatar.profile_thumb.url
   end
 end
diff --git a/app/views/api/v1/conversations/show.json.jbuilder b/app/views/api/v1/conversations/show.json.jbuilder
index 37d0a3777..f1cc09a26 100644
--- a/app/views/api/v1/conversations/show.json.jbuilder
+++ b/app/views/api/v1/conversations/show.json.jbuilder
@@ -1,5 +1,7 @@
 json.meta do
   json.labels @conversation.label_list
+  json.additional_attributes @conversation.additional_attributes
+  json.contact_id @conversation.contact_id
 end
 
 json.payload do