diff --git a/app/javascript/dashboard/components/widgets/conversation/components/SLACardLabel.vue b/app/javascript/dashboard/components/widgets/conversation/components/SLACardLabel.vue
index 57ddd451e..042e25838 100644
--- a/app/javascript/dashboard/components/widgets/conversation/components/SLACardLabel.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/components/SLACardLabel.vue
@@ -49,7 +49,7 @@
 </template>
 
 <script>
-import { evaluateSLAStatus } from '../helpers/SLAHelper';
+import { evaluateSLAStatus } from '@chatwoot/utils';
 import SLAPopoverCard from './SLAPopoverCard.vue';
 
 const REFRESH_INTERVAL = 60000;
@@ -137,7 +137,10 @@ export default {
       }, REFRESH_INTERVAL);
     },
     updateSlaStatus() {
-      this.slaStatus = evaluateSLAStatus(this.appliedSLA, this.chat);
+      this.slaStatus = evaluateSLAStatus({
+        appliedSla: this.appliedSLA,
+        chat: this.chat,
+      });
     },
     openSlaPopover() {
       if (!this.showExtendedInfo) return;
diff --git a/app/javascript/dashboard/components/widgets/conversation/helpers/SLAHelper.js b/app/javascript/dashboard/components/widgets/conversation/helpers/SLAHelper.js
deleted file mode 100644
index ebfc21130..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/helpers/SLAHelper.js
+++ /dev/null
@@ -1,117 +0,0 @@
-const calculateThreshold = (timeOffset, threshold) => {
-  // Calculate the time left for the SLA to breach or the time since the SLA has missed
-  if (threshold === null) return null;
-  const currentTime = Math.floor(Date.now() / 1000);
-  return timeOffset + threshold - currentTime;
-};
-
-const findMostUrgentSLAStatus = SLAStatuses => {
-  // Sort the SLAs based on the threshold and return the most urgent SLA
-  SLAStatuses.sort(
-    (sla1, sla2) => Math.abs(sla1.threshold) - Math.abs(sla2.threshold)
-  );
-  return SLAStatuses[0];
-};
-
-const formatSLATime = seconds => {
-  const units = {
-    y: 31536000, // 60 * 60 * 24 * 365
-    mo: 2592000, // 60 * 60 * 24 * 30
-    d: 86400, // 60 * 60 * 24
-    h: 3600, // 60 * 60
-    m: 60,
-  };
-
-  if (seconds < 60) {
-    return '1m';
-  }
-
-  // we will only show two parts, two max granularity's, h-m, y-d, d-h, m, but no seconds
-  const parts = [];
-
-  Object.keys(units).forEach(unit => {
-    const value = Math.floor(seconds / units[unit]);
-    if (seconds < 60 && parts.length > 0) return;
-    if (parts.length === 2) return;
-    if (value > 0) {
-      parts.push(value + unit);
-      seconds -= value * units[unit];
-    }
-  });
-  return parts.join(' ');
-};
-
-const createSLAObject = (
-  type,
-  {
-    sla_first_response_time_threshold: frtThreshold,
-    sla_next_response_time_threshold: nrtThreshold,
-    sla_resolution_time_threshold: rtThreshold,
-    created_at: createdAt,
-  } = {},
-  {
-    first_reply_created_at: firstReplyCreatedAt,
-    waiting_since: waitingSince,
-    status,
-  } = {}
-) => {
-  // Mapping of breach types to their logic
-  const SLATypes = {
-    FRT: {
-      threshold: calculateThreshold(createdAt, frtThreshold),
-      //   Check FRT only if threshold is not null and first reply hasn't been made
-      condition:
-        frtThreshold !== null &&
-        (!firstReplyCreatedAt || firstReplyCreatedAt === 0),
-    },
-    NRT: {
-      threshold: calculateThreshold(waitingSince, nrtThreshold),
-      // Check NRT only if threshold is not null, first reply has been made and we are waiting since
-      condition:
-        nrtThreshold !== null && !!firstReplyCreatedAt && !!waitingSince,
-    },
-    RT: {
-      threshold: calculateThreshold(createdAt, rtThreshold),
-      // Check RT only if the conversation is open and threshold is not null
-      condition: status === 'open' && rtThreshold !== null,
-    },
-  };
-
-  const SLAStatus = SLATypes[type];
-  return SLAStatus ? { ...SLAStatus, type } : null;
-};
-
-const evaluateSLAConditions = (appliedSla, chat) => {
-  // Filter out the SLA based on conditions and update the object with the breach status(icon, isSlaMissed)
-  const SLATypes = ['FRT', 'NRT', 'RT'];
-  return SLATypes.map(type => createSLAObject(type, appliedSla, chat))
-    .filter(SLAStatus => SLAStatus && SLAStatus.condition)
-    .map(SLAStatus => ({
-      ...SLAStatus,
-      icon: SLAStatus.threshold <= 0 ? 'flame' : 'alarm',
-      isSlaMissed: SLAStatus.threshold <= 0,
-    }));
-};
-
-export const evaluateSLAStatus = (appliedSla, chat) => {
-  if (!appliedSla || !chat)
-    return { type: '', threshold: '', icon: '', isSlaMissed: false };
-
-  // Filter out the SLA and create the object for each breach
-  const SLAStatuses = evaluateSLAConditions(appliedSla, chat);
-
-  // Return the most urgent SLA which is latest to breach or has missed
-  const mostUrgent = findMostUrgentSLAStatus(SLAStatuses);
-  return mostUrgent
-    ? {
-        type: mostUrgent.type,
-        threshold: formatSLATime(
-          mostUrgent.threshold <= 0
-            ? -mostUrgent.threshold
-            : mostUrgent.threshold
-        ),
-        icon: mostUrgent.icon,
-        isSlaMissed: mostUrgent.isSlaMissed,
-      }
-    : { type: '', threshold: '', icon: '', isSlaMissed: false };
-};
diff --git a/app/javascript/dashboard/components/widgets/conversation/helpers/specs/SLAHelper.spec.js b/app/javascript/dashboard/components/widgets/conversation/helpers/specs/SLAHelper.spec.js
deleted file mode 100644
index c4e0e5c88..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/helpers/specs/SLAHelper.spec.js
+++ /dev/null
@@ -1,150 +0,0 @@
-import { evaluateSLAStatus } from '../SLAHelper';
-
-beforeEach(() => {
-  jest
-    .spyOn(Date, 'now')
-    .mockImplementation(() => new Date('2024-01-01T00:00:00Z').getTime());
-});
-
-afterEach(() => {
-  jest.restoreAllMocks();
-});
-
-describe('SLAHelper', () => {
-  describe('evaluateSLAStatus', () => {
-    it('returns an empty object when sla or chat is not present', () => {
-      expect(evaluateSLAStatus(null, null)).toEqual({
-        type: '',
-        threshold: '',
-        icon: '',
-        isSlaMissed: false,
-      });
-    });
-
-    // Case when FRT SLA is missed
-    it('correctly identifies a missed FRT SLA', () => {
-      const appliedSla = {
-        sla_first_response_time_threshold: 600,
-        sla_next_response_time_threshold: 1200,
-        sla_resolution_time_threshold: 1800,
-        created_at: 1704066540,
-      };
-      const chatMissed = {
-        first_reply_created_at: 0,
-        waiting_since: 0,
-        status: 'open',
-      };
-      expect(evaluateSLAStatus(appliedSla, chatMissed)).toEqual({
-        type: 'FRT',
-        threshold: '1m',
-        icon: 'flame',
-        isSlaMissed: true,
-      });
-    });
-
-    // Case when FRT SLA is not missed
-    it('correctly identifies an FRT SLA not yet breached', () => {
-      const appliedSla = {
-        sla_first_response_time_threshold: 600,
-        sla_next_response_time_threshold: 1200,
-        sla_resolution_time_threshold: 1800,
-        created_at: 1704066660,
-      };
-      const chatNotMissed = {
-        first_reply_created_at: 0,
-        waiting_since: 0,
-        status: 'open',
-      };
-      expect(evaluateSLAStatus(appliedSla, chatNotMissed)).toEqual({
-        type: 'FRT',
-        threshold: '1m',
-        icon: 'alarm',
-        isSlaMissed: false,
-      });
-    });
-
-    // Case when NRT SLA is missed
-    it('correctly identifies a missed NRT SLA', () => {
-      const appliedSla = {
-        sla_first_response_time_threshold: 600,
-        sla_next_response_time_threshold: 1200,
-        sla_resolution_time_threshold: 1800,
-        created_at: 1704065200,
-      };
-      const chatMissed = {
-        first_reply_created_at: 1704066200,
-        waiting_since: 1704065940,
-        status: 'open',
-      };
-      expect(evaluateSLAStatus(appliedSla, chatMissed)).toEqual({
-        type: 'NRT',
-        threshold: '1m',
-        icon: 'flame',
-        isSlaMissed: true,
-      });
-    });
-
-    // Case when NRT SLA is not missed
-    it('correctly identifies an NRT SLA not yet breached', () => {
-      const appliedSla = {
-        sla_first_response_time_threshold: 600,
-        sla_next_response_time_threshold: 1200,
-        sla_resolution_time_threshold: 1800,
-        created_at: 1704065200 - 2000,
-      };
-      const chatNotMissed = {
-        first_reply_created_at: 1704066200,
-        waiting_since: 1704066060,
-        status: 'open',
-      };
-      expect(evaluateSLAStatus(appliedSla, chatNotMissed)).toEqual({
-        type: 'NRT',
-        threshold: '1m',
-        icon: 'alarm',
-        isSlaMissed: false,
-      });
-    });
-
-    // Case when RT SLA is missed
-    it('correctly identifies a missed RT SLA', () => {
-      const appliedSla = {
-        sla_first_response_time_threshold: 600,
-        sla_next_response_time_threshold: 1200,
-        sla_resolution_time_threshold: 1800,
-        created_at: 1704065340,
-      };
-      const chatMissed = {
-        first_reply_created_at: 1704066200,
-        waiting_since: 0,
-        status: 'open',
-      };
-      expect(evaluateSLAStatus(appliedSla, chatMissed)).toEqual({
-        type: 'RT',
-        threshold: '1m',
-        icon: 'flame',
-        isSlaMissed: true,
-      });
-    });
-
-    // Case when RT SLA is not missed
-    it('correctly identifies an RT SLA not yet breached', () => {
-      const appliedSla = {
-        sla_first_response_time_threshold: 600,
-        sla_next_response_time_threshold: 1200,
-        sla_resolution_time_threshold: 1800,
-        created_at: 1704065460,
-      };
-      const chatNotMissed = {
-        first_reply_created_at: 1704066200,
-        waiting_since: 0,
-        status: 'open',
-      };
-      expect(evaluateSLAStatus(appliedSla, chatNotMissed)).toEqual({
-        type: 'RT',
-        threshold: '1m',
-        icon: 'alarm',
-        isSlaMissed: false,
-      });
-    });
-  });
-});
diff --git a/package.json b/package.json
index 3d3d0e699..3b305de10 100644
--- a/package.json
+++ b/package.json
@@ -32,7 +32,7 @@
   "dependencies": {
     "@braid/vue-formulate": "^2.5.2",
     "@chatwoot/prosemirror-schema": "1.0.5",
-    "@chatwoot/utils": "^0.0.23",
+    "@chatwoot/utils": "^0.0.24",
     "@hcaptcha/vue-hcaptcha": "^0.3.2",
     "@june-so/analytics-next": "^2.0.0",
     "@radix-ui/colors": "^1.0.1",
diff --git a/yarn.lock b/yarn.lock
index f855791e4..9535b3da2 100644
--- a/yarn.lock
+++ b/yarn.lock
@@ -3177,10 +3177,10 @@
     prosemirror-utils "^0.9.6"
     prosemirror-view "^1.17.2"
 
-"@chatwoot/utils@^0.0.23":
-  version "0.0.23"
-  resolved "https://registry.yarnpkg.com/@chatwoot/utils/-/utils-0.0.23.tgz#e961fd87ef9ee19c442bfcedac5fe0be2ef37726"
-  integrity sha512-BQ7DprXr7FIkSbHdDc1WonwH0rt/+B+WaaLaXNMjCcxJgkX/gZ8QMltruOfRp/S8cFyd9JfFQhNF0T9lz1OMvA==
+"@chatwoot/utils@^0.0.24":
+  version "0.0.24"
+  resolved "https://registry.yarnpkg.com/@chatwoot/utils/-/utils-0.0.24.tgz#584e26b7fba2a8b23c049cc555497d0f35a5aebd"
+  integrity sha512-TEPA1LxrCfEVFYZvBj3bckn2sEljStriiZttF6lu3j1rdNn2tysqK9IwYcRBHS4nyfleRMG4kSFrqD653t3YfA==
   dependencies:
     date-fns "^2.29.1"