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feat: Conversation API to return applied_sla and sla_events (#9174)

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* chore: Add sla_events to push_event_data

* chore: Return SLA details in the API

* chore: feature lock sla push event data

* Update _conversation.json.jbuilder

* chore: rubocop fixes
This commit is contained in:
Sojan Jose
2024-04-01 23:30:07 +05:30
committed by GitHub
parent 16282f6a66
commit 4e28481f27
20 changed files with 198 additions and 13 deletions
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11
enterprise/app/views/api/v1/models/_applied_sla.json.jbuilder Normal file
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@@ -0,0 +1,11 @@
json.id resource.id
json.sla_id resource.sla_policy_id
json.sla_status resource.sla_status
json.created_at resource.created_at.to_i
json.updated_at resource.updated_at.to_i
json.sla_description resource.sla_policy.description
json.sla_name resource.sla_policy.name
json.sla_first_response_time_threshold resource.sla_policy.first_response_time_threshold
json.sla_next_response_time_threshold resource.sla_policy.next_response_time_threshold
json.sla_only_during_business_hours resource.sla_policy.only_during_business_hours
json.sla_resolution_time_threshold resource.sla_policy.resolution_time_threshold

10
enterprise/app/views/enterprise/api/v1/conversations/partials/_conversation.json.jbuilder Normal file
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@@ -0,0 +1,10 @@
if conversation.account.feature_enabled?('sla')
json.applied_sla do
json.partial! 'api/v1/models/applied_sla', formats: [:json], resource: conversation.applied_sla if conversation.applied_sla.present?
end
json.sla_events do
json.array! conversation.sla_events do |sla_event|
json.partial! 'api/v1/models/sla_event', formats: [:json], sla_event: sla_event
end
end
end