feat: Conversation API to return applied_sla and sla_events (#9174)

* chore: Add sla_events to push_event_data

* chore: Return SLA details in the API

* chore: feature lock sla push event data

* Update _conversation.json.jbuilder

* chore: rubocop fixes
This commit is contained in:
Sojan Jose
2024-04-01 23:30:07 +05:30
committed by GitHub
parent 16282f6a66
commit 4e28481f27
20 changed files with 198 additions and 13 deletions

View File

@@ -40,6 +40,23 @@ class AppliedSla < ApplicationRecord
end
}
scope :missed, -> { where(sla_status: :missed) }
def push_event_data
{
id: id,
sla_id: sla_policy_id,
sla_status: sla_status,
created_at: created_at.to_i,
updated_at: updated_at.to_i,
sla_description: sla_policy.description,
sla_name: sla_policy.name,
sla_first_response_time_threshold: sla_policy.first_response_time_threshold,
sla_next_response_time_threshold: sla_policy.next_response_time_threshold,
sla_only_during_business_hours: sla_policy.only_during_business_hours,
sla_resolution_time_threshold: sla_policy.resolution_time_threshold
}
end
private
def ensure_account_id