feat: Conversation API to return applied_sla and sla_events (#9174)
* chore: Add sla_events to push_event_data * chore: Return SLA details in the API * chore: feature lock sla push event data * Update _conversation.json.jbuilder * chore: rubocop fixes
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@@ -40,6 +40,23 @@ class AppliedSla < ApplicationRecord
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end
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}
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scope :missed, -> { where(sla_status: :missed) }
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def push_event_data
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{
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id: id,
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sla_id: sla_policy_id,
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sla_status: sla_status,
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created_at: created_at.to_i,
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updated_at: updated_at.to_i,
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sla_description: sla_policy.description,
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sla_name: sla_policy.name,
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sla_first_response_time_threshold: sla_policy.first_response_time_threshold,
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sla_next_response_time_threshold: sla_policy.next_response_time_threshold,
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sla_only_during_business_hours: sla_policy.only_during_business_hours,
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sla_resolution_time_threshold: sla_policy.resolution_time_threshold
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}
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end
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private
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def ensure_account_id
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@@ -1,9 +1,10 @@
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module Enterprise::EnterpriseConversationConcern
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module Enterprise::Concerns::Conversation
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extend ActiveSupport::Concern
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included do
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belongs_to :sla_policy, optional: true
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has_one :applied_sla, dependent: :destroy
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has_one :applied_sla, dependent: :destroy_async
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has_many :sla_events, dependent: :destroy_async
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before_validation :validate_sla_policy, if: -> { sla_policy_id_changed? }
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around_save :ensure_applied_sla_is_created, if: -> { sla_policy_id_changed? }
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end
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@@ -31,9 +31,18 @@ class SlaEvent < ApplicationRecord
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enum event_type: { frt: 0, nrt: 1, rt: 2 }
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before_validation :ensure_applied_sla_id, :ensure_account_id, :ensure_inbox_id, :ensure_sla_policy_id
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after_create_commit :create_notifications
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def push_event_data
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{
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id: id,
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event_type: event_type,
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meta: meta,
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created_at: created_at.to_i,
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updated_at: updated_at.to_i
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}
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end
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private
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def ensure_applied_sla_id
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