fix: Update the copy for excluding the unattended conversations (#11450)
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@@ -70,7 +70,7 @@
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},
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},
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"AUTO_RESOLVE_IGNORE_WAITING": {
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"AUTO_RESOLVE_IGNORE_WAITING": {
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"LABEL": "Exclude unattended conversations",
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"LABEL": "Exclude unattended conversations",
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"HELP": "If toggled, the system will not resolve conversations that have been waiting for an agent reply."
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"HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
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},
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},
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"AUTO_RESOLVE_DURATION": {
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"AUTO_RESOLVE_DURATION": {
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"LABEL": "Inactivity duration for resolution",
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"LABEL": "Inactivity duration for resolution",
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