diff --git a/app/javascript/shared/constants/messages.js b/app/javascript/shared/constants/messages.js
index ef3c0c142..ef77f5364 100644
--- a/app/javascript/shared/constants/messages.js
+++ b/app/javascript/shared/constants/messages.js
@@ -10,6 +10,13 @@ export const MESSAGE_TYPE = {
   ACTIVITY: 2,
   TEMPLATE: 3,
 };
+
+export const CONVERSATION_STATUS = {
+  OPEN: 'open',
+  RESOLVED: 'resolved',
+  PENDING: 'pending',
+  SNOOZED: 'snoozed',
+};
 // Size in mega bytes
 export const MAXIMUM_FILE_UPLOAD_SIZE = 40;
 export const MAXIMUM_FILE_UPLOAD_SIZE_TWILIO_SMS_CHANNEL = 5;
diff --git a/app/javascript/widget/components/HeaderActions.vue b/app/javascript/widget/components/HeaderActions.vue
index 433c7b6f0..28f7827e6 100644
--- a/app/javascript/widget/components/HeaderActions.vue
+++ b/app/javascript/widget/components/HeaderActions.vue
@@ -1,7 +1,7 @@
 <template>
   <div v-if="showHeaderActions" class="actions flex items-center">
     <button
-      v-if="conversationStatus === 'open' && hasEndConversationEnabled"
+      v-if="canLeaveConversation && hasEndConversationEnabled"
       class="button transparent compact"
       :title="$t('END_CONVERSATION')"
       @click="resolveConversation"
@@ -45,6 +45,7 @@ import { popoutChatWindow } from '../helpers/popoutHelper';
 import FluentIcon from 'shared/components/FluentIcon/Index.vue';
 import darkModeMixin from 'widget/mixins/darkModeMixin';
 import configMixin from 'widget/mixins/configMixin';
+import { CONVERSATION_STATUS } from 'shared/constants/messages';
 
 export default {
   name: 'HeaderActions',
@@ -60,6 +61,13 @@ export default {
     ...mapGetters({
       conversationAttributes: 'conversationAttributes/getConversationParams',
     }),
+    canLeaveConversation() {
+      return [
+        CONVERSATION_STATUS.OPEN,
+        CONVERSATION_STATUS.SNOOZED,
+        CONVERSATION_STATUS.PENDING,
+      ].includes(this.conversationStatus);
+    },
     isIframe() {
       return IFrameHelper.isIFrame();
     },