LeadMagnet/leadchat
1
0
Fork 0
Code Issues Pull Requests Actions 3 Packages Projects Releases Wiki Activity

chore: Update translations (#13884)

Browse Source 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
This commit is contained in:
Captain
2026-03-23 20:06:17 -07:00
committed by GitHub
parent 30c0479e9a
commit 4b315bc2ec
39 changed files with 6422 additions and 6422 deletions
Download Patch File Download Diff File Expand all files Collapse all files

196
app/javascript/dashboard/i18n/locale/sh/conversation.json
View File

@@ -6,12 +6,12 @@
"SWITCH_VIEW_LAYOUT": "Switch the layout",
"DASHBOARD_APP_TAB_MESSAGES": "Messages",
"UNVERIFIED_SESSION": "The identity of this user is not verified",
"NO_MESSAGE_1": "Uh oh! Looks like there are no messages from customers in your inbox.",
"NO_MESSAGE_2": " to send a message to your page!",
"NO_INBOX_1": "Hola! Looks like you haven't added any inboxes yet.",
"NO_INBOX_2": " to get started",
"NO_INBOX_AGENT": "Uh Oh! Looks like you are not part of any inbox. Please contact your administrator",
"SEARCH_MESSAGES": "Search for messages in conversations",
"NO_MESSAGE_1": "Ups! Izgleda da nema poruka od korisnika u tvom sandučetu.",
"NO_MESSAGE_2": " da pošalješ poruku na svoju stranicu!",
"NO_INBOX_1": "Ćao! Izgleda da još nisi dodao nijedno sanduče.",
"NO_INBOX_2": " za početak",
"NO_INBOX_AGENT": "Ups! Izgleda da nisi deo nijednog sandučeta. Kontaktiraj administratora",
"SEARCH_MESSAGES": "Pretraži poruke u razgovorima",
"VIEW_ORIGINAL": "View original",
"VIEW_TRANSLATED": "View translated",
"EMPTY_STATE": {
@@ -19,19 +19,19 @@
"KEYBOARD_SHORTCUTS": "to view keyboard shortcuts"
},
"SEARCH": {
"TITLE": "Search messages",
"RESULT_TITLE": "Search Results",
"LOADING_MESSAGE": "Crunching data...",
"PLACEHOLDER": "Type any text to search messages",
"NO_MATCHING_RESULTS": "No results found."
"TITLE": "Pretraga poruka",
"RESULT_TITLE": "Rezultati pretrage",
"LOADING_MESSAGE": "Obrađujem podatke...",
"PLACEHOLDER": "Unesite tekst za pretragu poruka",
"NO_MATCHING_RESULTS": "Nema pronađenih rezultata."
},
"UNREAD_MESSAGES": "Unread Messages",
"UNREAD_MESSAGE": "Unread Message",
"CLICK_HERE": "Click here",
"LOADING_INBOXES": "Loading inboxes",
"LOADING_CONVERSATIONS": "Loading Conversations",
"CANNOT_REPLY": "You cannot reply due to",
"24_HOURS_WINDOW": "24 hour message window restriction",
"UNREAD_MESSAGES": "Nepročitane poruke",
"UNREAD_MESSAGE": "Nepročitana poruka",
"CLICK_HERE": "Klikni ovde",
"LOADING_INBOXES": "Učitavanje sandučića",
"LOADING_CONVERSATIONS": "Učitavanje razgovora",
"CANNOT_REPLY": "Ne možete da odgovorite zbog",
"24_HOURS_WINDOW": "Ograničenje prozora od 24 sata za poruke",
"48_HOURS_WINDOW": "48 hour message window restriction",
"API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
"NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
@@ -41,12 +41,12 @@
"BOT_HANDOFF_REOPEN_ACTION": "Mark conversation open",
"BOT_HANDOFF_SUCCESS": "Conversation has been handed over to you",
"BOT_HANDOFF_ERROR": "Failed to take over the conversation. Please try again.",
"TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
"TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
"TWILIO_WHATSAPP_CAN_REPLY": "Možete odgovoriti na ovaj razgovor samo pomoću šablona poruke zbog",
"TWILIO_WHATSAPP_24_HOURS_WINDOW": "ograničenja od 24 sata za slanje poruka",
"OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
"REPLYING_TO": "You are replying to:",
"REMOVE_SELECTION": "Remove Selection",
"DOWNLOAD": "Download",
"REPLYING_TO": "Odgovarate na:",
"REMOVE_SELECTION": "Ukloni izbor",
"DOWNLOAD": "Preuzmi",
"UNKNOWN_FILE_TYPE": "Unknown File",
"SAVE_CONTACT": "Save Contact",
"NO_CONTENT": "No content to display",
@@ -56,18 +56,18 @@
"FILE": "{sender} has shared a file",
"MEETING": "{sender} has started a meeting"
},
"UPLOADING_ATTACHMENTS": "Uploading attachments...",
"UPLOADING_ATTACHMENTS": "Otpremanje priloga...",
"REPLIED_TO_STORY": "Replied to your story",
"UNSUPPORTED_MESSAGE": "This message is unsupported. You can view this message on the Facebook / Instagram app.",
"UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
"UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
"UNSUPPORTED_MESSAGE_TIKTOK": "This message is unsupported. You can view this message on the TikTok app.",
"SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
"FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
"NO_RESPONSE": "No response",
"SUCCESS_DELETE_MESSAGE": "Poruka uspešno obrisana",
"FAIL_DELETE_MESSSAGE": "Nije moguće obrisati poruku! Pokušajte ponovo",
"NO_RESPONSE": "Nema odgovora",
"RESPONSE": "Response",
"RATING_TITLE": "Rating",
"FEEDBACK_TITLE": "Feedback",
"RATING_TITLE": "Ocena",
"FEEDBACK_TITLE": "Povratne informacije",
"REPLY_MESSAGE_NOT_FOUND": "Message not available",
"CARD": {
"SHOW_LABELS": "Show labels",
@@ -85,16 +85,16 @@
"YOU_ANSWERED": "You answered"
},
"HEADER": {
"RESOLVE_ACTION": "Resolve",
"REOPEN_ACTION": "Reopen",
"OPEN_ACTION": "Open",
"RESOLVE_ACTION": "Reši",
"REOPEN_ACTION": "Ponovo otvori",
"OPEN_ACTION": "Otvori",
"MORE_ACTIONS": "More actions",
"OPEN": "More",
"CLOSE": "Close",
"DETAILS": "details",
"OPEN": "Više",
"CLOSE": "Zatvori",
"DETAILS": "detalji",
"SNOOZED_UNTIL": "Snoozed until",
"SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
"SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
"SNOOZED_UNTIL_TOMORROW": "Odloženo do sutra",
"SNOOZED_UNTIL_NEXT_WEEK": "Odloženo do sledeće nedelje",
"SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
"SLA_STATUS": {
"FRT": "FRT {status}",
@@ -105,13 +105,13 @@
}
},
"RESOLVE_DROPDOWN": {
"MARK_PENDING": "Mark as pending",
"MARK_PENDING": "Označi kao na čekanju",
"SNOOZE_UNTIL": "Snooze",
"SNOOZE": {
"TITLE": "Snooze until",
"NEXT_REPLY": "Next reply",
"TOMORROW": "Tomorrow",
"NEXT_WEEK": "Next week"
"TITLE": "Odloži do",
"NEXT_REPLY": "Sledeći odgovor",
"TOMORROW": "Sutra",
"NEXT_WEEK": "Sledeće nedelje"
}
},
"MENTION": {
@@ -188,8 +188,8 @@
"MESSAGE_SIGN_TOOLTIP": "Message signature",
"ENABLE_SIGN_TOOLTIP": "Enable signature",
"DISABLE_SIGN_TOOLTIP": "Disable signature",
"MSG_INPUT": "Shift + enter for new line. Start with '/' to select a Canned Response.",
"PRIVATE_MSG_INPUT": "Shift + enter for new line. This will be visible only to Agents",
"MSG_INPUT": "Shift + enter za novi red. Počni sa '/' za izbor sačuvanog odgovora.",
"PRIVATE_MSG_INPUT": "Shift + enter za novi red. Ovo će biti vidljivo samo agentima",
"MESSAGING_RESTRICTED": "You cannot reply to this conversation",
"MESSAGING_RESTRICTED_WHATSAPP": "You can only reply using a template message due to 24-hour message window restriction",
"MESSAGING_RESTRICTED_API": "You can only reply using a template message due to message window restriction",
@@ -199,34 +199,34 @@
"WHATSAPP_TEMPLATES": "Whatsapp Templates"
},
"REPLYBOX": {
"REPLY": "Reply",
"PRIVATE_NOTE": "Private Note",
"SEND": "Send",
"CREATE": "Add Note",
"REPLY": "Odgovori",
"PRIVATE_NOTE": "Privatna beleška",
"SEND": "Pošalji",
"CREATE": "Dodaj belešku",
"INSERT_READ_MORE": "Read more",
"DISMISS_REPLY": "Dismiss reply",
"REPLYING_TO": "Replying to:",
"TIP_EMOJI_ICON": "Show emoji selector",
"TIP_ATTACH_ICON": "Attach files",
"TIP_EMOJI_ICON": "Prikaži birač emotikona",
"TIP_ATTACH_ICON": "Priloži fajlove",
"TIP_AUDIORECORDER_ICON": "Record audio",
"TIP_AUDIORECORDER_PERMISSION": "Allow access to audio",
"TIP_AUDIORECORDER_ERROR": "Could not open the audio",
"DRAG_DROP": "Drag and drop here to attach",
"DRAG_DROP": "Prevucite ovde za dodavanje",
"START_AUDIO_RECORDING": "Start audio recording",
"STOP_AUDIO_RECORDING": "Stop audio recording",
"COPILOT_THINKING": "Copilot is thinking",
"EMAIL_HEAD": {
"TO": "TO",
"ADD_BCC": "Add bcc",
"ADD_BCC": "Dodaj bcc",
"CC": {
"LABEL": "CC",
"PLACEHOLDER": "Emails separated by commas",
"ERROR": "Please enter valid email addresses"
"PLACEHOLDER": "Email adrese odvojene zarezima",
"ERROR": "Unesite ispravne email adrese"
},
"BCC": {
"LABEL": "BCC",
"PLACEHOLDER": "Emails separated by commas",
"ERROR": "Please enter valid email addresses"
"PLACEHOLDER": "Email adrese odvojene zarezima",
"ERROR": "Unesite ispravne email adrese"
}
},
"UNDEFINED_VARIABLES": {
@@ -245,34 +245,34 @@
"EXPAND": "Expand preview"
}
},
"VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",
"CHANGE_STATUS": "Conversation status changed",
"VISIBLE_TO_AGENTS": "Privatna beleška: Vidljivo samo vama i vašem timu",
"CHANGE_STATUS": "Status razgovora je promenjen",
"CHANGE_STATUS_FAILED": "Conversation status change failed",
"CHANGE_AGENT": "Conversation Assignee changed",
"CHANGE_AGENT": "Zaduženi agent je promenjen",
"CHANGE_AGENT_FAILED": "Assignee change failed",
"ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
"ASSIGN_LABEL_FAILED": "Label assignment failed",
"CHANGE_TEAM": "Conversation team changed",
"CHANGE_TEAM": "Tim za razgovor je promenjen",
"SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
"FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
"FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
"FILE_TYPE_NOT_SUPPORTED": "This {fileName} file type is not supported in this conversation",
"MESSAGE_ERROR": "Unable to send this message, please try again later",
"SENT_BY": "Sent by:",
"MESSAGE_ERROR": "Ne može se poslati poruka, pokušajte kasnije",
"SENT_BY": "Poslao/la:",
"BOT": "Bot",
"NATIVE_APP": "Native app",
"NATIVE_APP_ADVISORY": "This message was sent from the native app. Reply from Chatwoot to maintain the message window.",
"SEND_FAILED": "Couldn't send message! Try again",
"TRY_AGAIN": "retry",
"ASSIGNMENT": {
"SELECT_AGENT": "Select Agent",
"REMOVE": "Remove",
"ASSIGN": "Assign"
"SELECT_AGENT": "Izaberi agenta",
"REMOVE": "Ukloni",
"ASSIGN": "Dodeli"
},
"CONTEXT_MENU": {
"COPY": "Copy",
"COPY": "Kopiraj",
"REPLY_TO": "Reply to this message",
"DELETE": "Delete",
"DELETE": "Obriši",
"CREATE_A_CANNED_RESPONSE": "Add to canned responses",
"TRANSLATE": "Translate",
"COPY_PERMALINK": "Copy link to the message",
@@ -300,20 +300,20 @@
}
},
"EMAIL_TRANSCRIPT": {
"TITLE": "Send conversation transcript",
"DESC": "Send a copy of the conversation transcript to the specified email address",
"SUBMIT": "Submit",
"CANCEL": "Cancel",
"SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
"SEND_EMAIL_ERROR": "There was an error, please try again",
"TITLE": "Pošalji transkript razgovora",
"DESC": "Pošaljite kopiju transkripta razgovora na navedenu e-mail adresu",
"SUBMIT": "Pošalji",
"CANCEL": "Otkaži",
"SEND_EMAIL_SUCCESS": "Transkript ćaskanja je uspešno poslat",
"SEND_EMAIL_ERROR": "Došlo je do greške, pokušajte ponovo",
"SEND_EMAIL_PAYMENT_REQUIRED": "Email transcript is not available on your current plan. Please upgrade to use this feature.",
"FORM": {
"SEND_TO_CONTACT": "Send the transcript to the customer",
"SEND_TO_AGENT": "Send the transcript to the assigned agent",
"SEND_TO_OTHER_EMAIL_ADDRESS": "Send the transcript to another email address",
"SEND_TO_CONTACT": "Pošalji transkript korisniku",
"SEND_TO_AGENT": "Pošalji transkript dodeljenom agentu",
"SEND_TO_OTHER_EMAIL_ADDRESS": "Pošalji transkript na drugu email adresu",
"EMAIL": {
"PLACEHOLDER": "Enter an email address",
"ERROR": "Please enter a valid email address"
"PLACEHOLDER": "Unesite email adresu",
"ERROR": "Unesite ispravnu email adresu"
}
}
},
@@ -323,21 +323,21 @@
"GREETING_MORNING": "👋 Good morning, {name}. Welcome to {installationName}.",
"GREETING_AFTERNOON": "👋 Good afternoon, {name}. Welcome to {installationName}.",
"GREETING_EVENING": "👋 Good evening, {name}. Welcome to {installationName}.",
"READ_LATEST_UPDATES": "Read our latest updates",
"READ_LATEST_UPDATES": "Pročitaj najnovija obaveštenja",
"ALL_CONVERSATION": {
"TITLE": "All your conversations in one place",
"DESCRIPTION": "View all the conversations from your customers in one single dashboard. You can filter the conversations by the incoming channel, label and status.",
"TITLE": "Sve konverzacije na jednom mestu",
"DESCRIPTION": "Pregledaj sve poruke od korisnika na jednoj kontrolnoj tabli. Možeš filtrirati konverzacije po kanalu, oznaci i statusu.",
"NEW_LINK": "Click here to create an inbox"
},
"TEAM_MEMBERS": {
"TITLE": "Invite your team members",
"TITLE": "Pozovi članove tima",
"DESCRIPTION": "Since you are getting ready to talk to your customer, bring in your teammates to assist you. You can invite your teammates by adding their email addresses to the agent list.",
"NEW_LINK": "Click here to invite a team member"
"NEW_LINK": "Klikni ovde da pozoveš člana tima"
},
"LABELS": {
"TITLE": "Organize conversations with labels",
"DESCRIPTION": "Labels provide an easier way to categorize your conversation. Create some labels like #support-enquiry, #billing-question etc., so that you can use them in a conversation later.",
"NEW_LINK": "Click here to create tags"
"TITLE": "Organizuj konverzacije pomoću oznaka",
"DESCRIPTION": "Oznake olakšavaju kategorizaciju konverzacija. Kreiraj oznake kao što su #support-enquiry, #billing-question i slično, pa ih koristi kasnije u razgovorima.",
"NEW_LINK": "Klikni ovde da kreiraš oznake"
},
"CANNED_RESPONSES": {
"TITLE": "Create canned responses",
@@ -346,20 +346,20 @@
}
},
"CONVERSATION_SIDEBAR": {
"ASSIGNEE_LABEL": "Assigned Agent",
"SELF_ASSIGN": "Assign to me",
"TEAM_LABEL": "Assigned Team",
"ASSIGNEE_LABEL": "Dodeljeni agent",
"SELF_ASSIGN": "Dodeli meni",
"TEAM_LABEL": "Dodeljeni tim",
"SELECT": {
"PLACEHOLDER": "None"
"PLACEHOLDER": "Nijedan"
},
"ACCORDION": {
"CONTACT_DETAILS": "Contact Details",
"CONVERSATION_ACTIONS": "Conversation Actions",
"CONVERSATION_LABELS": "Conversation Labels",
"CONVERSATION_INFO": "Conversation Information",
"CONTACT_DETAILS": "Detalji kontakta",
"CONVERSATION_ACTIONS": "Radnje razgovora",
"CONVERSATION_LABELS": "Oznake razgovora",
"CONVERSATION_INFO": "Informacije o razgovoru",
"CONTACT_NOTES": "Contact Notes",
"CONTACT_ATTRIBUTES": "Contact Attributes",
"PREVIOUS_CONVERSATION": "Previous Conversations",
"CONTACT_ATTRIBUTES": "Atributi kontakta",
"PREVIOUS_CONVERSATION": "Prethodni razgovori",
"MACROS": "Macros",
"LINEAR_ISSUES": "Linked Linear Issues",
"SHOPIFY_ORDERS": "Shopify Orders"
@@ -408,10 +408,10 @@
},
"EMAIL_HEADER": {
"FROM": "From",
"TO": "To",
"TO": "Za",
"BCC": "Bcc",
"CC": "Cc",
"SUBJECT": "Subject",
"SUBJECT": "Tema",
"EXPAND": "Expand email"
},
"CONVERSATION_PARTICIPANTS": {

300
app/javascript/dashboard/i18n/locale/sh/report.json
View File

@@ -1,39 +1,39 @@
{
"REPORT": {
"HEADER": "Conversations",
"LOADING_CHART": "Loading chart data...",
"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
"HEADER": "Razgovori",
"LOADING_CHART": "Učitavanje podataka grafikona...",
"NO_ENOUGH_DATA": "Nema dovoljno podataka za izveštaj. Pokušajte ponovo kasnije.",
"DOWNLOAD_CONVERSATION_REPORTS": "Download conversation reports",
"DATA_FETCHING_FAILED": "Failed to fetch data, please try again later.",
"SUMMARY_FETCHING_FAILED": "Failed to fetch summary, please try again later.",
"METRICS": {
"CONVERSATIONS": {
"NAME": "Conversations",
"DESC": "( Total )"
"NAME": "Razgovori",
"DESC": "(Ukupno)"
},
"INCOMING_MESSAGES": {
"NAME": "Incoming Messages",
"DESC": "( Total )"
"DESC": "(Ukupno)"
},
"OUTGOING_MESSAGES": {
"NAME": "Outgoing Messages",
"DESC": "( Total )"
"DESC": "(Ukupno)"
},
"FIRST_RESPONSE_TIME": {
"NAME": "First Response Time",
"DESC": "( Avg )",
"INFO_TEXT": "Total number of conversations used for computation:",
"NAME": "Vreme prvog odgovora",
"DESC": "(Prosek)",
"INFO_TEXT": "Ukupan broj razgovora korišćenih za izračunavanje:",
"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_TIME": {
"NAME": "Resolution Time",
"DESC": "( Avg )",
"INFO_TEXT": "Total number of conversations used for computation:",
"NAME": "Vreme rešavanja",
"DESC": "(Prosek)",
"INFO_TEXT": "Ukupan broj razgovora korišćenih za izračunavanje:",
"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_COUNT": {
"NAME": "Resolution Count",
"DESC": "( Total )"
"NAME": "Broj rešenja",
"DESC": "( Ukupno )"
},
"BOT_RESOLUTION_COUNT": {
"NAME": "Resolution Count",
@@ -61,10 +61,10 @@
"CUSTOM_DATE_RANGE": "Custom date range"
},
"CUSTOM_DATE_RANGE": {
"CONFIRM": "Apply",
"PLACEHOLDER": "Select date range"
"CONFIRM": "Primeni",
"PLACEHOLDER": "Izaberi period"
},
"GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By",
"GROUP_BY_FILTER_DROPDOWN_LABEL": "Grupiši po",
"DURATION_FILTER_LABEL": "Duration",
"GROUPING_OPTIONS": {
"DAY": "Day",
@@ -75,31 +75,31 @@
"GROUP_BY_DAY_OPTIONS": [
{
"id": 1,
"groupBy": "Day"
"groupBy": "Dan"
}
],
"GROUP_BY_WEEK_OPTIONS": [
{
"id": 1,
"groupBy": "Day"
"groupBy": "Dan"
},
{
"id": 2,
"groupBy": "Week"
"groupBy": "Nedelja"
}
],
"GROUP_BY_MONTH_OPTIONS": [
{
"id": 1,
"groupBy": "Day"
"groupBy": "Dan"
},
{
"id": 2,
"groupBy": "Week"
"groupBy": "Nedelja"
},
{
"id": 3,
"groupBy": "Month"
"groupBy": "Mesec"
}
],
"GROUP_BY_YEAR_OPTIONS": [
@@ -116,7 +116,7 @@
"groupBy": "Month"
}
],
"BUSINESS_HOURS": "Business Hours",
"BUSINESS_HOURS": "Radno vreme",
"FILTER_ACTIONS": {
"CLEAR_FILTER": "Clear filter",
"EMPTY_LIST": "No results found"
@@ -127,12 +127,12 @@
}
},
"AGENT_REPORTS": {
"HEADER": "Agents Overview",
"HEADER": "Pregled agenata",
"DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent's name to learn more.",
"LOADING_CHART": "Loading chart data...",
"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
"DOWNLOAD_AGENT_REPORTS": "Download agent reports",
"FILTER_DROPDOWN_LABEL": "Select Agent",
"LOADING_CHART": "Učitavanje podataka grafikona...",
"NO_ENOUGH_DATA": "Nema dovoljno podataka za izveštaj. Pokušajte ponovo kasnije.",
"DOWNLOAD_AGENT_REPORTS": "Preuzmi izveštaje agenata",
"FILTER_DROPDOWN_LABEL": "Izaberi agenta",
"FILTERS": {
"INPUT_PLACEHOLDER": {
"AGENTS": "Search agents"
@@ -140,72 +140,72 @@
},
"METRICS": {
"CONVERSATIONS": {
"NAME": "Conversations",
"DESC": "( Total )"
"NAME": "Razgovori",
"DESC": "( Ukupno )"
},
"INCOMING_MESSAGES": {
"NAME": "Incoming Messages",
"DESC": "( Total )"
"NAME": "Dolazne poruke",
"DESC": "( Ukupno )"
},
"OUTGOING_MESSAGES": {
"NAME": "Outgoing Messages",
"DESC": "( Total )"
"NAME": "Odlazne poruke",
"DESC": "( Ukupno )"
},
"FIRST_RESPONSE_TIME": {
"NAME": "First Response Time",
"DESC": "( Avg )",
"INFO_TEXT": "Total number of conversations used for computation:",
"NAME": "Vreme prvog odgovora",
"DESC": "( Prosek )",
"INFO_TEXT": "Ukupan broj razgovora korišćenih za izračunavanje:",
"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_TIME": {
"NAME": "Resolution Time",
"DESC": "( Avg )",
"INFO_TEXT": "Total number of conversations used for computation:",
"NAME": "Vreme rešavanja",
"DESC": "( Prosek )",
"INFO_TEXT": "Ukupan broj razgovora korišćenih za izračunavanje:",
"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_COUNT": {
"NAME": "Resolution Count",
"DESC": "( Total )"
"NAME": "Broj rešenja",
"DESC": "( Ukupno )"
}
},
"DATE_RANGE": [
{
"id": 0,
"name": "Last 7 days"
"name": "Poslednjih 7 dana"
},
{
"id": 1,
"name": "Last 30 days"
"name": "Poslednjih 30 dana"
},
{
"id": 2,
"name": "Last 3 months"
"name": "Poslednja 3 meseca"
},
{
"id": 3,
"name": "Last 6 months"
"name": "Poslednjih 6 meseci"
},
{
"id": 4,
"name": "Last year"
"name": "Poslednja godina"
},
{
"id": 5,
"name": "Custom date range"
"name": "Prilagođen period"
}
],
"CUSTOM_DATE_RANGE": {
"CONFIRM": "Apply",
"PLACEHOLDER": "Select date range"
"CONFIRM": "Primeni",
"PLACEHOLDER": "Izaberi period"
}
},
"LABEL_REPORTS": {
"HEADER": "Labels Overview",
"HEADER": "Pregled oznaka",
"DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
"LOADING_CHART": "Loading chart data...",
"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
"DOWNLOAD_LABEL_REPORTS": "Download label reports",
"FILTER_DROPDOWN_LABEL": "Select Label",
"LOADING_CHART": "Učitavanje grafikona...",
"NO_ENOUGH_DATA": "Nema dovoljno podataka za izveštaj. Pokušajte kasnije.",
"DOWNLOAD_LABEL_REPORTS": "Preuzmi izveštaje po oznakama",
"FILTER_DROPDOWN_LABEL": "Izaberi oznaku",
"FILTERS": {
"INPUT_PLACEHOLDER": {
"LABELS": "Search labels"
@@ -213,72 +213,72 @@
},
"METRICS": {
"CONVERSATIONS": {
"NAME": "Conversations",
"DESC": "( Total )"
"NAME": "Razgovori",
"DESC": "(Ukupno)"
},
"INCOMING_MESSAGES": {
"NAME": "Incoming Messages",
"DESC": "( Total )"
"NAME": "Dolazne poruke",
"DESC": "(Ukupno)"
},
"OUTGOING_MESSAGES": {
"NAME": "Outgoing Messages",
"DESC": "( Total )"
"NAME": "Odlazne poruke",
"DESC": "(Ukupno)"
},
"FIRST_RESPONSE_TIME": {
"NAME": "First Response Time",
"DESC": "( Avg )",
"INFO_TEXT": "Total number of conversations used for computation:",
"NAME": "Vreme prvog odgovora",
"DESC": "(Prosek)",
"INFO_TEXT": "Ukupan broj razgovora korišćenih za izračunavanje:",
"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_TIME": {
"NAME": "Resolution Time",
"DESC": "( Avg )",
"INFO_TEXT": "Total number of conversations used for computation:",
"NAME": "Vreme rešavanja",
"DESC": "( Prosek )",
"INFO_TEXT": "Ukupan broj razgovora korišćenih za izračunavanje:",
"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_COUNT": {
"NAME": "Resolution Count",
"DESC": "( Total )"
"NAME": "Broj rešenih",
"DESC": "( Ukupno )"
}
},
"DATE_RANGE": [
{
"id": 0,
"name": "Last 7 days"
"name": "Poslednjih 7 dana"
},
{
"id": 1,
"name": "Last 30 days"
"name": "Poslednjih 30 dana"
},
{
"id": 2,
"name": "Last 3 months"
"name": "Poslednja 3 meseca"
},
{
"id": 3,
"name": "Last 6 months"
"name": "Poslednjih 6 meseci"
},
{
"id": 4,
"name": "Last year"
"name": "Poslednja godina"
},
{
"id": 5,
"name": "Custom date range"
"name": "Prilagođen period"
}
],
"CUSTOM_DATE_RANGE": {
"CONFIRM": "Apply",
"PLACEHOLDER": "Select date range"
"CONFIRM": "Primeni",
"PLACEHOLDER": "Izaberi period"
}
},
"INBOX_REPORTS": {
"HEADER": "Inbox Overview",
"HEADER": "Pregled prijemnog sandučeta",
"DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
"LOADING_CHART": "Loading chart data...",
"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
"DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
"FILTER_DROPDOWN_LABEL": "Select Inbox",
"LOADING_CHART": "Učitavanje podataka grafikona...",
"NO_ENOUGH_DATA": "Nema dovoljno podataka za izveštaj. Pokušajte kasnije.",
"DOWNLOAD_INBOX_REPORTS": "Preuzmi izveštaje sandučeta",
"FILTER_DROPDOWN_LABEL": "Izaberi sanduče",
"ALL_INBOXES": "All Inboxes",
"SEARCH_INBOX": "Search Inbox",
"FILTERS": {
@@ -288,72 +288,72 @@
},
"METRICS": {
"CONVERSATIONS": {
"NAME": "Conversations",
"DESC": "( Total )"
"NAME": "Razgovori",
"DESC": "(Ukupno)"
},
"INCOMING_MESSAGES": {
"NAME": "Incoming Messages",
"DESC": "( Total )"
"NAME": "Dolazne poruke",
"DESC": "(Ukupno)"
},
"OUTGOING_MESSAGES": {
"NAME": "Outgoing Messages",
"DESC": "( Total )"
"NAME": "Poslate poruke",
"DESC": "(Ukupno)"
},
"FIRST_RESPONSE_TIME": {
"NAME": "First Response Time",
"DESC": "( Avg )",
"INFO_TEXT": "Total number of conversations used for computation:",
"NAME": "Vreme prvog odgovora",
"DESC": "(Prosek)",
"INFO_TEXT": "Ukupan broj razgovora korišćenih za izračunavanje:",
"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_TIME": {
"NAME": "Resolution Time",
"DESC": "( Avg )",
"INFO_TEXT": "Total number of conversations used for computation:",
"NAME": "Vreme rešavanja",
"DESC": "(Prosek)",
"INFO_TEXT": "Ukupan broj razgovora korišćenih za izračunavanje:",
"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_COUNT": {
"NAME": "Resolution Count",
"DESC": "( Total )"
"NAME": "Broj rešenja",
"DESC": "(Ukupno)"
}
},
"DATE_RANGE": [
{
"id": 0,
"name": "Last 7 days"
"name": "Poslednjih 7 dana"
},
{
"id": 1,
"name": "Last 30 days"
"name": "Poslednjih 30 dana"
},
{
"id": 2,
"name": "Last 3 months"
"name": "Poslednja 3 meseca"
},
{
"id": 3,
"name": "Last 6 months"
"name": "Poslednjih 6 meseci"
},
{
"id": 4,
"name": "Last year"
"name": "Prošla godina"
},
{
"id": 5,
"name": "Custom date range"
"name": "Prilagođen period"
}
],
"CUSTOM_DATE_RANGE": {
"CONFIRM": "Apply",
"PLACEHOLDER": "Select date range"
"CONFIRM": "Primeni",
"PLACEHOLDER": "Izaberi period"
}
},
"TEAM_REPORTS": {
"HEADER": "Team Overview",
"HEADER": "Pregled tima",
"DESCRIPTION": "Get a snapshot of your team's performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
"LOADING_CHART": "Loading chart data...",
"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
"DOWNLOAD_TEAM_REPORTS": "Download team reports",
"FILTER_DROPDOWN_LABEL": "Select Team",
"LOADING_CHART": "Učitavanje grafikona...",
"NO_ENOUGH_DATA": "Nema dovoljno podataka za izveštaj. Pokušajte kasnije.",
"DOWNLOAD_TEAM_REPORTS": "Preuzmi izveštaje tima",
"FILTER_DROPDOWN_LABEL": "Izaberi tim",
"FILTERS": {
"ADD_FILTER": "Add filter",
"CLEAR_ALL": "Clear all",
@@ -364,67 +364,67 @@
},
"METRICS": {
"CONVERSATIONS": {
"NAME": "Conversations",
"DESC": "( Total )"
"NAME": "Razgovori",
"DESC": "( Ukupno )"
},
"INCOMING_MESSAGES": {
"NAME": "Incoming Messages",
"DESC": "( Total )"
"NAME": "Dolazne poruke",
"DESC": "( Ukupno )"
},
"OUTGOING_MESSAGES": {
"NAME": "Outgoing Messages",
"DESC": "( Total )"
"NAME": "Odlazne poruke",
"DESC": "( Ukupno )"
},
"FIRST_RESPONSE_TIME": {
"NAME": "First Response Time",
"DESC": "( Avg )",
"INFO_TEXT": "Total number of conversations used for computation:",
"NAME": "Vreme prvog odgovora",
"DESC": "( Prosek )",
"INFO_TEXT": "Ukupan broj razgovora korišćenih za izračunavanje:",
"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_TIME": {
"NAME": "Resolution Time",
"DESC": "( Avg )",
"INFO_TEXT": "Total number of conversations used for computation:",
"NAME": "Vreme rešavanja",
"DESC": "( Prosek )",
"INFO_TEXT": "Ukupan broj razgovora korišćen za izračunavanje:",
"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_COUNT": {
"NAME": "Resolution Count",
"DESC": "( Total )"
"NAME": "Broj rešenja",
"DESC": "( Ukupno )"
}
},
"DATE_RANGE": [
{
"id": 0,
"name": "Last 7 days"
"name": "Poslednjih 7 dana"
},
{
"id": 1,
"name": "Last 30 days"
"name": "Poslednjih 30 dana"
},
{
"id": 2,
"name": "Last 3 months"
"name": "Poslednja 3 meseca"
},
{
"id": 3,
"name": "Last 6 months"
"name": "Poslednjih 6 meseci"
},
{
"id": 4,
"name": "Last year"
"name": "Poslednja godina"
},
{
"id": 5,
"name": "Custom date range"
"name": "Prilagođen period"
}
],
"CUSTOM_DATE_RANGE": {
"CONFIRM": "Apply",
"PLACEHOLDER": "Select date range"
"CONFIRM": "Primeni",
"PLACEHOLDER": "Izaberi period"
}
},
"CSAT_REPORTS": {
"HEADER": "CSAT Reports",
"HEADER": "CSAT izveštaji",
"NO_RECORDS": "No responses yet",
"NO_RECORDS_DESCRIPTION": "CSAT survey responses will appear here once customers start providing feedback.",
"DOWNLOAD": "Download CSAT Reports",
@@ -454,10 +454,10 @@
},
"TABLE": {
"HEADER": {
"CONTACT_NAME": "Contact",
"CONTACT_NAME": "Kontakt",
"AGENT_NAME": "Agent",
"RATING": "Rating",
"FEEDBACK_TEXT": "Feedback comment",
"RATING": "Ocena",
"FEEDBACK_TEXT": "Komentar",
"CONVERSATION": "Conversation",
"CUSTOMER": "Customer",
"RESPONSE": "Response",
@@ -469,16 +469,16 @@
"NO_FEEDBACK": "No feedback provided",
"METRIC": {
"TOTAL_RESPONSES": {
"LABEL": "Total responses",
"TOOLTIP": "Total number of responses collected"
"LABEL": "Ukupno odgovora",
"TOOLTIP": "Ukupan broj prikupljenih odgovora"
},
"SATISFACTION_SCORE": {
"LABEL": "Satisfaction score",
"TOOLTIP": "Total number of positive responses / Total number of responses * 100"
"LABEL": "Rezultat zadovoljstva",
"TOOLTIP": "Ukupan broj pozitivnih odgovora / Ukupan broj odgovora * 100"
},
"RESPONSE_RATE": {
"LABEL": "Response rate",
"TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
"LABEL": "Stopa odgovora",
"TOOLTIP": "Ukupan broj odgovora / Ukupan broj poslatih CSAT anketa * 100"
},
"RATING_DISTRIBUTION": "Rating distribution"
},
@@ -523,14 +523,14 @@
}
},
"OVERVIEW_REPORTS": {
"HEADER": "Overview",
"LIVE": "Live",
"HEADER": "Pregled",
"LIVE": "U toku",
"ACCOUNT_CONVERSATIONS": {
"HEADER": "Open Conversations",
"HEADER": "Otvoreni razgovori",
"LOADING_MESSAGE": "Loading conversation metrics...",
"OPEN": "Open",
"UNATTENDED": "Unattended",
"UNASSIGNED": "Unassigned",
"UNATTENDED": "Neobrađeni",
"UNASSIGNED": "Nedodeljeni",
"PENDING": "Pending"
},
"CONVERSATION_HEATMAP": {
@@ -548,9 +548,9 @@
"DOWNLOAD_REPORT": "Download report"
},
"AGENT_CONVERSATIONS": {
"HEADER": "Conversations by agents",
"HEADER": "Razgovori po agentima",
"LOADING_MESSAGE": "Loading agent metrics...",
"NO_AGENTS": "There are no conversations by agents",
"NO_AGENTS": "Nema razgovora po agentima",
"TABLE_HEADER": {
"AGENT": "Agent",
"OPEN": "Open",