fix: strip markdown hard-break backslashes from webhook payloads (#13950)

spec/presenters/conversations/event_data_presenter_spec.rb

@@ -44,4 +44,29 @@ RSpec.describe Conversations::EventDataPresenter do
       expect(presenter.push_data.except(:applied_sla, :sla_events)).to include(expected_data)
     end
   end
+
+  describe '#webhook_data' do
+    it 'normalizes hard-break backslashes in message content' do
+      message = create(:message, conversation: conversation, account: conversation.account,
+                                 message_type: :outgoing, content: "Hello\\\nWorld")
+      data = presenter.webhook_data
+      webhook_message = data[:messages].first
+
+      expect(webhook_message).to be_present
+      expect(webhook_message[:content]).to eq("Hello\nWorld")
+      expect(webhook_message[:id]).to eq(message.id)
+    end
+
+    it 'preserves normal newlines in message content' do
+      create(:message, conversation: conversation, account: conversation.account,
+                       message_type: :outgoing, content: "Line one\n\nLine two")
+      webhook_message = presenter.webhook_data[:messages].first
+
+      expect(webhook_message[:content]).to eq("Line one\n\nLine two")
+    end
+
+    it 'returns empty messages when conversation has no chat messages' do
+      expect(presenter.webhook_data[:messages]).to eq([])
+    end
+  end
 end

spec/presenters/message_content_presenter_spec.rb

@@ -63,6 +63,26 @@ RSpec.describe MessageContentPresenter do
       it 'returns raw content without markdown rendering' do
         expect(presenter.webhook_content).to eq('Regular **bold** message')
       end
+
+      it 'strips CommonMark hard-break backslashes before newlines' do
+        message.update!(content: "First\\\nSecond\\\nThird\\\nFourth")
+        expect(presenter.webhook_content).to eq("First\nSecond\nThird\nFourth")
+      end
+
+      it 'preserves backslashes that are not followed by a newline' do
+        message.update!(content: "path\\to\\file\\\nNext line")
+        expect(presenter.webhook_content).to eq("path\\to\\file\nNext line")
+      end
+
+      it 'handles carriage return and newline pairs' do
+        message.update!(content: "Line one\\\r\nLine two\\\r\nLine three")
+        expect(presenter.webhook_content).to eq("Line one\nLine two\nLine three")
+      end
+
+      it 'preserves normal newlines and only strips hard-break newlines' do
+        message.update!(content: "line one\\\nline two\n\nline three")
+        expect(presenter.webhook_content).to eq("line one\nline two\n\nline three")
+      end
     end
 
     context 'when message is input_csat and inbox is not web widget' do