chore: Add an option to download CSAT Reports (#4694)

config/locales/en.yml

@@ -60,6 +60,16 @@ en:
       avg_first_response_time: Avg first response time (Minutes)
       avg_resolution_time: Avg resolution time (Minutes)
     default_group_by: day
+    csat:
+      headers:
+        contact_name: Contact Name
+        contact_email_address: Contact Email Address
+        contact_phone_number: Contact Phone Number
+        link_to_the_conversation: Link to the conversation
+        agent_name: Agent Name
+        rating: Rating
+        feedback: Feedback Comment
+        recorded_at: Recorded date
 
   notifications:
     notification_title:

config/routes.rb

@@ -106,6 +106,7 @@ Rails.application.routes.draw do
           resources :csat_survey_responses, only: [:index] do
             collection do
               get :metrics
+              get :download
             end
           end
           resources :custom_attribute_definitions, only: [:index, :show, :create, :update, :destroy]