feat: send instagram message after 24 hours (#4698)

Added MESSAGE_TAG: HUMAN_AGENT for Instagram messages if the user wants to send it after the standard message window.

Fixes #4689

app/models/conversation.rb

@@ -93,7 +93,7 @@ class Conversation < ApplicationRecord
   delegate :auto_resolve_duration, to: :account
 
   def can_reply?
-    return last_message_less_than_24_hrs? if additional_attributes['type'] == 'instagram_direct_message'
+    return can_reply_on_instagram? if additional_attributes['type'] == 'instagram_direct_message'
 
     return true unless inbox&.channel&.has_24_hour_messaging_window?
 
@@ -112,6 +112,18 @@ class Conversation < ApplicationRecord
     Time.current < last_incoming_message.created_at + 24.hours
   end
 
+  def can_reply_on_instagram?
+    global_config = GlobalConfig.get('ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT')
+
+    return false if last_incoming_message.nil?
+
+    if global_config['ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT']
+      Time.current < last_incoming_message.created_at + 7.days
+    else
+      last_message_less_than_24_hrs?
+    end
+  end
+
   def update_assignee(agent = nil)
     update!(assignee: agent)
   end

app/services/instagram/send_on_instagram_service.rb

@@ -23,17 +23,19 @@ class Instagram::SendOnInstagramService < Base::SendOnChannelService
   end
 
   def message_params
-    {
+    params = {
       recipient: { id: contact.get_source_id(inbox.id) },
       message: {
         text: message.content
       }
     }
+
+    merge_human_agent_tag(params)
   end
 
   def attachament_message_params
     attachment = message.attachments.first
-    {
+    params = {
       recipient: { id: contact.get_source_id(inbox.id) },
       message: {
         attachment: {
@@ -44,6 +46,8 @@ class Instagram::SendOnInstagramService < Base::SendOnChannelService
         }
       }
     }
+
+    merge_human_agent_tag(params)
   end
 
   # Deliver a message with the given payload.
@@ -96,4 +100,14 @@ class Instagram::SendOnInstagramService < Base::SendOnChannelService
   def config
     Facebook::Messenger.config
   end
+
+  def merge_human_agent_tag(params)
+    global_config = GlobalConfig.get('ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT')
+
+    return params unless global_config['ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT']
+
+    params[:messaging_type] = 'MESSAGE_TAG'
+    params[:tag] = 'HUMAN_AGENT'
+    params
+  end
 end