diff --git a/app/services/whatsapp/incoming_message_whatsapp_cloud_service.rb b/app/services/whatsapp/incoming_message_whatsapp_cloud_service.rb
index 97051a2cf..f8ac8c85a 100644
--- a/app/services/whatsapp/incoming_message_whatsapp_cloud_service.rb
+++ b/app/services/whatsapp/incoming_message_whatsapp_cloud_service.rb
@@ -9,7 +9,13 @@ class Whatsapp::IncomingMessageWhatsappCloudService < Whatsapp::IncomingMessageB
   end
 
   def download_attachment_file(attachment_payload)
-    url_response = HTTParty.get(inbox.channel.media_url(attachment_payload[:id]), headers: inbox.channel.api_headers)
+    url_response = HTTParty.get(
+      inbox.channel.media_url(
+        attachment_payload[:id],
+        inbox.channel.provider_config['phone_number_id']
+      ),
+      headers: inbox.channel.api_headers
+    )
     # This url response will be failure if the access token has expired.
     inbox.channel.authorization_error! if url_response.unauthorized?
     Down.download(url_response.parsed_response['url'], headers: inbox.channel.api_headers) if url_response.success?
diff --git a/app/services/whatsapp/providers/whatsapp_cloud_service.rb b/app/services/whatsapp/providers/whatsapp_cloud_service.rb
index 124e1e5d3..1968693ff 100644
--- a/app/services/whatsapp/providers/whatsapp_cloud_service.rb
+++ b/app/services/whatsapp/providers/whatsapp_cloud_service.rb
@@ -62,8 +62,10 @@ class Whatsapp::Providers::WhatsappCloudService < Whatsapp::Providers::BaseServi
     { 'Authorization' => "Bearer #{whatsapp_channel.provider_config['api_key']}", 'Content-Type' => 'application/json' }
   end
 
-  def media_url(media_id)
-    "#{api_base_path}/v13.0/#{media_id}"
+  def media_url(media_id, phone_number_id = nil)
+    url = "#{api_base_path}/v13.0/#{media_id}"
+    url += "?phone_number_id=#{phone_number_id}" if phone_number_id
+    url
   end
 
   def api_base_path
diff --git a/spec/services/whatsapp/incoming_message_whatsapp_cloud_service_spec.rb b/spec/services/whatsapp/incoming_message_whatsapp_cloud_service_spec.rb
index b222354a4..b162250bf 100644
--- a/spec/services/whatsapp/incoming_message_whatsapp_cloud_service_spec.rb
+++ b/spec/services/whatsapp/incoming_message_whatsapp_cloud_service_spec.rb
@@ -29,32 +29,23 @@ describe Whatsapp::IncomingMessageWhatsappCloudService do
 
     context 'when valid attachment message params' do
       it 'creates appropriate conversations, message and contacts' do
-        stub_request(:get, whatsapp_channel.media_url('b1c68f38-8734-4ad3-b4a1-ef0c10d683')).to_return(
-          status: 200,
-          body: {
-            messaging_product: 'whatsapp',
-            url: 'https://chatwoot-assets.local/sample.png',
-            mime_type: 'image/jpeg',
-            sha256: 'sha256',
-            file_size: 'SIZE',
-            id: 'b1c68f38-8734-4ad3-b4a1-ef0c10d683'
-          }.to_json,
-          headers: { 'content-type' => 'application/json' }
-        )
-        stub_request(:get, 'https://chatwoot-assets.local/sample.png').to_return(
-          status: 200,
-          body: File.read('spec/assets/sample.png')
-        )
-
+        stub_media_url_request
+        stub_sample_png_request
         described_class.new(inbox: whatsapp_channel.inbox, params: params).perform
-        expect(whatsapp_channel.inbox.conversations.count).not_to eq(0)
-        expect(Contact.all.first.name).to eq('Sojan Jose')
-        expect(whatsapp_channel.inbox.messages.first.content).to eq('Check out my product!')
-        expect(whatsapp_channel.inbox.messages.first.attachments.present?).to be true
+        expect_conversation_created
+        expect_contact_name
+        expect_message_content
+        expect_message_has_attachment
       end
 
       it 'increments reauthorization count if fetching attachment fails' do
-        stub_request(:get, whatsapp_channel.media_url('b1c68f38-8734-4ad3-b4a1-ef0c10d683')).to_return(
+        stub_request(
+          :get,
+          whatsapp_channel.media_url(
+            'b1c68f38-8734-4ad3-b4a1-ef0c10d683',
+            whatsapp_channel.provider_config['phone_number_id']
+          )
+        ).to_return(
           status: 401
         )
 
@@ -115,4 +106,50 @@ describe Whatsapp::IncomingMessageWhatsappCloudService do
       end
     end
   end
+
+  # Métodos auxiliares para reduzir o tamanho do exemplo
+
+  def stub_media_url_request
+    stub_request(
+      :get,
+      whatsapp_channel.media_url(
+        'b1c68f38-8734-4ad3-b4a1-ef0c10d683',
+        whatsapp_channel.provider_config['phone_number_id']
+      )
+    ).to_return(
+      status: 200,
+      body: {
+        messaging_product: 'whatsapp',
+        url: 'https://chatwoot-assets.local/sample.png',
+        mime_type: 'image/jpeg',
+        sha256: 'sha256',
+        file_size: 'SIZE',
+        id: 'b1c68f38-8734-4ad3-b4a1-ef0c10d683'
+      }.to_json,
+      headers: { 'content-type' => 'application/json' }
+    )
+  end
+
+  def stub_sample_png_request
+    stub_request(:get, 'https://chatwoot-assets.local/sample.png').to_return(
+      status: 200,
+      body: File.read('spec/assets/sample.png')
+    )
+  end
+
+  def expect_conversation_created
+    expect(whatsapp_channel.inbox.conversations.count).not_to eq(0)
+  end
+
+  def expect_contact_name
+    expect(Contact.all.first.name).to eq('Sojan Jose')
+  end
+
+  def expect_message_content
+    expect(whatsapp_channel.inbox.messages.first.content).to eq('Check out my product!')
+  end
+
+  def expect_message_has_attachment
+    expect(whatsapp_channel.inbox.messages.first.attachments.present?).to be true
+  end
 end