Feature: Inbox greeting message (#927)

Co-authored-by: Pranav Raj S <pranav@thoughtwoot.com>

app/services/message_templates/hook_execution_service.rb

@@ -4,6 +4,8 @@ class MessageTemplates::HookExecutionService
   def perform
     return if inbox.agent_bot_inbox&.active?
 
+    ::MessageTemplates::Template::Greeting.new(conversation: conversation).perform if should_send_greeting?
+
     ::MessageTemplates::Template::EmailCollect.new(conversation: conversation).perform if should_send_email_collect?
   end
 
@@ -16,8 +18,16 @@ class MessageTemplates::HookExecutionService
     conversation.messages.outgoing.count.zero? && conversation.messages.template.count.zero?
   end
 
+  def should_send_greeting?
+    first_message_from_contact? && conversation.inbox.greeting_enabled?
+  end
+
+  def email_collect_was_sent?
+    conversation.messages.where(content_type: 'input_email').present?
+  end
+
   def should_send_email_collect?
-    !contact_has_email? && conversation.inbox.web_widget? && first_message_from_contact?
+    !contact_has_email? && conversation.inbox.web_widget? && !email_collect_was_sent?
   end
 
   def contact_has_email?

app/services/message_templates/template/email_collect.rb

@@ -3,7 +3,6 @@ class MessageTemplates::Template::EmailCollect
 
   def perform
     ActiveRecord::Base.transaction do
-      conversation.messages.create!(typical_reply_message_params)
       conversation.messages.create!(ways_to_reach_you_message_params)
       conversation.messages.create!(email_input_box_template_message_params)
     end
@@ -17,21 +16,6 @@ class MessageTemplates::Template::EmailCollect
   delegate :contact, :account, to: :conversation
   delegate :inbox, to: :message
 
-  def typical_reply_message_params
-    content = @conversation.inbox&.channel&.agent_away_message
-    if content.blank?
-      content = I18n.t('conversations.templates.typical_reply_message_body',
-                       account_name: account.name)
-    end
-
-    {
-      account_id: @conversation.account_id,
-      inbox_id: @conversation.inbox_id,
-      message_type: :template,
-      content: content
-    }
-  end
-
   def ways_to_reach_you_message_params
     content = I18n.t('conversations.templates.ways_to_reach_you_message_body',
                      account_name: account.name)

app/services/message_templates/template/greeting.rb

@@ -0,0 +1,32 @@
+class MessageTemplates::Template::Greeting
+  pattr_initialize [:conversation!]
+
+  def perform
+    ActiveRecord::Base.transaction do
+      conversation.messages.create!(greeting_message_params)
+    end
+  rescue StandardError => e
+    Raven.capture_exception(e)
+    true
+  end
+
+  private
+
+  delegate :contact, :account, to: :conversation
+  delegate :inbox, to: :message
+
+  def greeting_message_params
+    content = @conversation.inbox&.greeting_message
+    if content.blank?
+      content = I18n.t('conversations.templates.greeting_message_body',
+                       account_name: account.name)
+    end
+
+    {
+      account_id: @conversation.account_id,
+      inbox_id: @conversation.inbox_id,
+      message_type: :template,
+      content: content
+    }
+  end
+end