Feature: Inbox greeting message (#927)

Co-authored-by: Pranav Raj S <pranav@thoughtwoot.com>

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -10,7 +10,12 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   def create
     ActiveRecord::Base.transaction do
       channel = web_widgets.create!(permitted_params[:channel].except(:type)) if permitted_params[:channel][:type] == 'web_widget'
-      @inbox = Current.account.inboxes.build(name: permitted_params[:name], channel: channel)
+      @inbox = Current.account.inboxes.build(
+        name: permitted_params[:name],
+        greeting_message: permitted_params[:greeting_message],
+        greeting_enabled: permitted_params[:greeting_enabled],
+        channel: channel
+      )
       @inbox.avatar.attach(permitted_params[:avatar])
       @inbox.save!
     end
@@ -56,11 +61,12 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def permitted_params
-    params.permit(:id, :avatar, :name, channel: [:type, :website_url, :widget_color, :welcome_title, :welcome_tagline, :agent_away_message])
+    params.permit(:id, :avatar, :name, :greeting_message, :greeting_enabled, channel:
+      [:type, :website_url, :widget_color, :welcome_title, :welcome_tagline])
   end
 
   def inbox_update_params
-    params.permit(:enable_auto_assignment, :name, :avatar, channel: [:website_url, :widget_color, :welcome_title,
-                                                                     :welcome_tagline, :agent_away_message])
+    params.permit(:enable_auto_assignment, :name, :avatar, :greeting_message, :greeting_enabled,
+                  channel: [:website_url, :widget_color, :welcome_title, :welcome_tagline])
   end
 end

app/javascript/dashboard/i18n/locale/el/inboxMgmt.json

@@ -54,7 +54,7 @@
           "LABEL": "Καλώς ήλθατε (Tagline)",
           "PLACEHOLDER": "Είναι απλό να συνδεθείτε μαζί μας. Ζητήστε μας οτιδήποτε, ή μοιραστείτε την εμπειρία σας."
         },
-        "CHANNEL_AGENT_AWAY_MESSAGE": {
+        "CHANNEL_GREETING_MESSAGE": {
           "LABEL": "Μήνυμα όταν δεν υπάρχουν πράκτορες",
           "PLACEHOLDER": "Τυπικά απαντάμε σε μερικές ώρες."
         },

app/javascript/dashboard/i18n/locale/en/inboxMgmt.json

@@ -63,10 +63,16 @@
           "LABEL": "Welcome Tagline",
           "PLACEHOLDER": "We make it simple to connect with us. Ask us anything, or share your feedback."
         },
-        "CHANNEL_AGENT_AWAY_MESSAGE": {
-          "LABEL": "Agents Away Message",
+        "CHANNEL_GREETING_MESSAGE": {
+          "LABEL": "Channel greeting message",
           "PLACEHOLDER": "Acme Inc typically replies in a few hours."
         },
+        "CHANNEL_GREETING_TOGGLE": {
+          "LABEL": "Enable channel greeting",
+          "HELP_TEXT": "Send a greeting message to the user when he starts the conversation.",
+          "ENABLED": "Enabled",
+          "DISABLED": "Disabled"
+        },
         "WIDGET_COLOR": {
           "LABEL": "Widget Color",
           "PLACEHOLDER": "Update the widget color used in widget"

app/javascript/dashboard/i18n/locale/es/inboxMgmt.json

@@ -63,7 +63,7 @@
           "LABEL": "Bienvenido Tagline",
           "PLACEHOLDER": "Facilitamos la conexión con nosotros. Pídanos cualquier cosa o comparte tus comentarios."
         },
-        "CHANNEL_AGENT_AWAY_MESSAGE": {
+        "CHANNEL_GREETING_MESSAGE": {
           "LABEL": "Mensaje de Agentes Ausentes",
           "PLACEHOLDER": "Acme Inc normalmente responde en unas pocas horas."
         },

app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json

@@ -54,7 +54,7 @@
           "LABEL": "Slogan d'accueil",
           "PLACEHOLDER": "C'est simple de rentrer en contact avec nous. Demandez-nous quoi que ce soit ou partagez vos commentaires."
         },
-        "CHANNEL_AGENT_AWAY_MESSAGE": {
+        "CHANNEL_GREETING_MESSAGE": {
           "LABEL": "Message lorsque les agents sont absents",
           "PLACEHOLDER": "Acme Inc répond en général en quelques heures."
         },

app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json

@@ -54,9 +54,15 @@
           "LABEL": "Welkom Tagline",
           "PLACEHOLDER": "We maken het eenvoudig om met ons te verbinden. Vraag ons iets of deel uw feedback."
         },
-        "CHANNEL_AGENT_AWAY_MESSAGE": {
-          "LABEL": "Agents Afwezig Bericht",
-          "PLACEHOLDER": "Acme Inc reageert meestal binnen een paar uur."
+        "CHANNEL_GREETING_MESSAGE": {
+          "LABEL": "Kanaalbegroeting",
+          "PLACEHOLDER": "Acme Inc antwoordt meestal binnen een paar uur."
+        },
+        "CHANNEL_GREETING_TOGGLE": {
+          "LABEL": "Kanaalbegroeting inschakelen",
+          "HELP_TEXT": "Stuur een begroetingsbericht naar de gebruiker wanneer hij het gesprek start.",
+          "ENABLED": "Ingeschakeld",
+          "DISABLED": "Gehandicapt"
         },
         "WIDGET_COLOR": {
           "LABEL": "Kleur van widget",

app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json

@@ -54,7 +54,7 @@
           "LABEL": "Bem-vindo Slogan",
           "PLACEHOLDER": "Nós simplificamos nos conectar com a gente. Pergunte a nós qualquer coisa ou compartilhe seus comentários."
         },
-        "CHANNEL_AGENT_AWAY_MESSAGE": {
+        "CHANNEL_GREETING_MESSAGE": {
           "LABEL": "Mensagem Ausente dos Agentes",
           "PLACEHOLDER": "Acme Inc normalmente responde em algumas horas."
         },

app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json

@@ -54,7 +54,7 @@
           "LABEL": "Bem-vindo, saudação",
           "PLACEHOLDER": "Nós tornamos simples a conexão conosco. Pergunte qualquer assunto ou compartilhe seus comentários."
         },
-        "CHANNEL_AGENT_AWAY_MESSAGE": {
+        "CHANNEL_GREETING_MESSAGE": {
           "LABEL": "Mensagem de agente ausente",
           "PLACEHOLDER": "Acme Inc tipicamente retorna em algumas horas."
         },

app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json

@@ -54,7 +54,7 @@
           "LABEL": "Tagline de Bun Venit",
           "PLACEHOLDER": "Noi facem conectarea cu noi simplă. Întreabă-ne orice, sau partajează-ți feedback-ul."
         },
-        "CHANNEL_AGENT_AWAY_MESSAGE": {
+        "CHANNEL_GREETING_MESSAGE": {
           "LABEL": "Mesaj Agent Indisponibil",
           "PLACEHOLDER": "De obicei, Acme Inc răspunde în câteva ore."
         },

app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue

@@ -18,7 +18,7 @@
         <woot-input
           v-if="isAWidgetInbox"
           v-model.trim="selectedInboxName"
-          class="medium-12 columns"
+          class="medium-9 columns"
           :label="$t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_NAME.LABEL')"
           :placeholder="
             $t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_NAME.PLACEHOLDER')
@@ -27,7 +27,7 @@
         <woot-input
           v-if="isAWidgetInbox"
           v-model.trim="channelWebsiteUrl"
-          class="medium-12 columns"
+          class="medium-9 columns"
           :label="$t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_DOMAIN.LABEL')"
           :placeholder="
             $t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_DOMAIN.PLACEHOLDER')
@@ -36,7 +36,7 @@
         <woot-input
           v-if="isAWidgetInbox"
           v-model.trim="channelWelcomeTitle"
-          class="medium-12 columns"
+          class="medium-9 columns"
           :label="
             $t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_WELCOME_TITLE.LABEL')
           "
@@ -46,46 +46,61 @@
             )
           "
         />
-        <woot-input
-          v-if="isAWidgetInbox"
-          v-model.trim="channelWelcomeTagline"
-          class="medium-12 columns"
-          :label="
-            $t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_WELCOME_TAGLINE.LABEL')
-          "
-          :placeholder="
-            $t(
-              'INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_WELCOME_TAGLINE.PLACEHOLDER'
-            )
-          "
-        />
 
-        <woot-input
-          v-if="isAWidgetInbox"
-          v-model.trim="channelAgentAwayMessage"
-          class="medium-12 columns"
-          :label="
-            $t(
-              'INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_AGENT_AWAY_MESSAGE.LABEL'
-            )
-          "
-          :placeholder="
-            $t(
-              'INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_AGENT_AWAY_MESSAGE.PLACEHOLDER'
-            )
-          "
-        />
-        <label v-if="isAWidgetInbox" class="medium-12 columns">
+        <label v-if="isAWidgetInbox" class="medium-9 columns">
           {{ $t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.WIDGET_COLOR.LABEL') }}
           <woot-color-picker v-model="inbox.widget_color" />
         </label>
-        <label class="medium-12 columns">
+
+        <label class="medium-9 columns">
+          {{
+            $t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_GREETING_TOGGLE.LABEL')
+          }}
+          <select v-model="greetingEnabled">
+            <option :value="true">
+              {{
+                $t(
+                  'INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_GREETING_TOGGLE.ENABLED'
+                )
+              }}
+            </option>
+            <option :value="false">
+              {{
+                $t(
+                  'INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_GREETING_TOGGLE.DISABLED'
+                )
+              }}
+            </option>
+          </select>
+          <p class="help-text">
+            {{
+              $t(
+                'INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_GREETING_TOGGLE.HELP_TEXT'
+              )
+            }}
+          </p>
+        </label>
+
+        <woot-input
+          v-if="greetingEnabled"
+          v-model.trim="greetingMessage"
+          class="medium-9 columns"
+          :label="
+            $t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_GREETING_MESSAGE.LABEL')
+          "
+          :placeholder="
+            $t(
+              'INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_GREETING_MESSAGE.PLACEHOLDER'
+            )
+          "
+        />
+        <label class="medium-9 columns">
           {{ $t('INBOX_MGMT.SETTINGS_POPUP.AUTO_ASSIGNMENT') }}
           <select v-model="autoAssignment">
-            <option value="true">
+            <option :value="true">
               {{ $t('INBOX_MGMT.EDIT.AUTO_ASSIGNMENT.ENABLED') }}
             </option>
-            <option value="false">
+            <option :value="false">
               {{ $t('INBOX_MGMT.EDIT.AUTO_ASSIGNMENT.DISABLED') }}
             </option>
           </select>
@@ -183,13 +198,14 @@ export default {
       avatarFile: null,
       avatarUrl: '',
       selectedAgents: [],
+      greetingEnabled: true,
+      greetingMessage: '',
       autoAssignment: false,
       isAgentListUpdating: false,
       selectedInboxName: '',
       channelWebsiteUrl: '',
       channelWelcomeTitle: '',
       channelWelcomeTagline: '',
-      channelAgentAwayMessage: '',
       autoAssignmentOptions: [
         {
           value: true,
@@ -247,11 +263,12 @@ export default {
         this.fetchAttachedAgents();
         this.avatarUrl = this.inbox.avatar_url;
         this.selectedInboxName = this.inbox.name;
+        this.greetingEnabled = this.inbox.greeting_enabled;
+        this.greetingMessage = this.inbox.greeting_message;
         this.autoAssignment = this.inbox.enable_auto_assignment;
         this.channelWebsiteUrl = this.inbox.website_url;
         this.channelWelcomeTitle = this.inbox.welcome_title;
         this.channelWelcomeTagline = this.inbox.welcome_tagline;
-        this.channelAgentAwayMessage = this.inbox.agent_away_message;
       });
     },
     async fetchAttachedAgents() {
@@ -294,12 +311,13 @@ export default {
           id: this.currentInboxId,
           name: this.selectedInboxName,
           enable_auto_assignment: this.autoAssignment,
+          greeting_enabled: this.greetingEnabled,
+          greeting_message: this.greetingMessage,
           channel: {
             widget_color: this.inbox.widget_color,
             website_url: this.channelWebsiteUrl,
             welcome_title: this.channelWelcomeTitle,
             welcome_tagline: this.channelWelcomeTagline,
-            agent_away_message: this.channelAgentAwayMessage,
           },
         };
         if (this.avatarFile) {

app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Website.vue

@@ -6,9 +6,8 @@
     />
     <woot-loading-state
       v-if="uiFlags.isCreating"
-      :message="$('INBOX_MGMT.ADD.WEBSITE_CHANNEL.LOADING_MESSAGE')"
-    >
-    </woot-loading-state>
+      :message="$t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.LOADING_MESSAGE')"
+    />
     <form
       v-if="!uiFlags.isCreating"
       class="row"
@@ -76,19 +75,43 @@
           />
         </label>
       </div>
-      <div class="medium-12 columns">
-        <label>
+      <label class="medium-12 columns">
+        {{ $t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_GREETING_TOGGLE.LABEL') }}
+        <select v-model="greetingEnabled">
+          <option :value="true">
+            {{
+              $t(
+                'INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_GREETING_TOGGLE.ENABLED'
+              )
+            }}
+          </option>
+          <option :value="false">
+            {{
+              $t(
+                'INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_GREETING_TOGGLE.DISABLED'
+              )
+            }}
+          </option>
+        </select>
+        <p class="help-text">
           {{
             $t(
-              'INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_AGENT_AWAY_MESSAGE.LABEL'
+              'INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_GREETING_TOGGLE.HELP_TEXT'
             )
           }}
+        </p>
+      </label>
+      <div v-if="greetingEnabled" class="medium-12 columns">
+        <label>
+          {{
+            $t('INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_GREETING_MESSAGE.LABEL')
+          }}
           <input
-            v-model.trim="channelAgentAwayMessage"
+            v-model.trim="greetingMessage"
             type="text"
             :placeholder="
               $t(
-                'INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_AGENT_AWAY_MESSAGE.PLACEHOLDER'
+                'INBOX_MGMT.ADD.WEBSITE_CHANNEL.CHANNEL_GREETING_MESSAGE.PLACEHOLDER'
               )
             "
           />
@@ -124,7 +147,8 @@ export default {
       channelWidgetColor: '#009CE0',
       channelWelcomeTitle: '',
       channelWelcomeTagline: '',
-      channelAgentAwayMessage: '',
+      greetingEnabled: false,
+      greetingMessage: '',
     };
   },
   computed: {
@@ -138,13 +162,14 @@ export default {
         'inboxes/createWebsiteChannel',
         {
           name: this.inboxName,
+          greeting_enabled: this.greetingEnabled,
+          greeting_message: this.greetingMessage,
           channel: {
             type: 'web_widget',
             website_url: this.channelWebsiteUrl,
             widget_color: this.channelWidgetColor,
             welcome_title: this.channelWelcomeTitle,
             welcome_tagline: this.channelWelcomeTagline,
-            agent_away_message: this.channelAgentAwayMessage,
           },
         }
       );

app/models/inbox.rb

@@ -7,6 +7,8 @@
 #  id                     :integer          not null, primary key
 #  channel_type           :string
 #  enable_auto_assignment :boolean          default(TRUE)
+#  greeting_enabled       :boolean          default(FALSE)
+#  greeting_message       :string
 #  name                   :string           not null
 #  created_at             :datetime         not null
 #  updated_at             :datetime         not null

app/models/message.rb

@@ -71,11 +71,9 @@ class Message < ApplicationRecord
   has_many :attachments, dependent: :destroy, autosave: true, before_add: :validate_attachments_limit
 
   after_create :reopen_conversation,
-               :execute_message_template_hooks,
                :notify_via_mail
 
-  # we need to wait for the active storage attachments to be available
-  after_create_commit :dispatch_create_events, :send_reply
+  after_create_commit :execute_after_create_commit_callbacks
 
   after_update :dispatch_update_event
 
@@ -117,6 +115,14 @@ class Message < ApplicationRecord
 
   private
 
+  def execute_after_create_commit_callbacks
+    # rails issue with order of active record callbacks being executed
+    # https://github.com/rails/rails/issues/20911
+    dispatch_create_events
+    send_reply
+    execute_message_template_hooks
+  end
+
   def dispatch_create_events
     Rails.configuration.dispatcher.dispatch(MESSAGE_CREATED, Time.zone.now, message: self)
 

app/services/facebook/send_reply_service.rb

@@ -23,7 +23,7 @@ class Facebook::SendReplyService
 
   def outgoing_message_from_chatwoot?
     # messages sent directly from chatwoot won't have source_id.
-    message.outgoing? && !message.source_id
+    (message.outgoing? || message.template?) && !message.source_id
   end
 
   # def reopen_lock

app/services/message_templates/hook_execution_service.rb

@@ -4,6 +4,8 @@ class MessageTemplates::HookExecutionService
   def perform
     return if inbox.agent_bot_inbox&.active?
 
+    ::MessageTemplates::Template::Greeting.new(conversation: conversation).perform if should_send_greeting?
+
     ::MessageTemplates::Template::EmailCollect.new(conversation: conversation).perform if should_send_email_collect?
   end
 
@@ -16,8 +18,16 @@ class MessageTemplates::HookExecutionService
     conversation.messages.outgoing.count.zero? && conversation.messages.template.count.zero?
   end
 
+  def should_send_greeting?
+    first_message_from_contact? && conversation.inbox.greeting_enabled?
+  end
+
+  def email_collect_was_sent?
+    conversation.messages.where(content_type: 'input_email').present?
+  end
+
   def should_send_email_collect?
-    !contact_has_email? && conversation.inbox.web_widget? && first_message_from_contact?
+    !contact_has_email? && conversation.inbox.web_widget? && !email_collect_was_sent?
   end
 
   def contact_has_email?

app/services/message_templates/template/email_collect.rb

@@ -3,7 +3,6 @@ class MessageTemplates::Template::EmailCollect
 
   def perform
     ActiveRecord::Base.transaction do
-      conversation.messages.create!(typical_reply_message_params)
       conversation.messages.create!(ways_to_reach_you_message_params)
       conversation.messages.create!(email_input_box_template_message_params)
     end
@@ -17,21 +16,6 @@ class MessageTemplates::Template::EmailCollect
   delegate :contact, :account, to: :conversation
   delegate :inbox, to: :message
 
-  def typical_reply_message_params
-    content = @conversation.inbox&.channel&.agent_away_message
-    if content.blank?
-      content = I18n.t('conversations.templates.typical_reply_message_body',
-                       account_name: account.name)
-    end
-
-    {
-      account_id: @conversation.account_id,
-      inbox_id: @conversation.inbox_id,
-      message_type: :template,
-      content: content
-    }
-  end
-
   def ways_to_reach_you_message_params
     content = I18n.t('conversations.templates.ways_to_reach_you_message_body',
                      account_name: account.name)

app/services/message_templates/template/greeting.rb

@@ -0,0 +1,32 @@
+class MessageTemplates::Template::Greeting
+  pattr_initialize [:conversation!]
+
+  def perform
+    ActiveRecord::Base.transaction do
+      conversation.messages.create!(greeting_message_params)
+    end
+  rescue StandardError => e
+    Raven.capture_exception(e)
+    true
+  end
+
+  private
+
+  delegate :contact, :account, to: :conversation
+  delegate :inbox, to: :message
+
+  def greeting_message_params
+    content = @conversation.inbox&.greeting_message
+    if content.blank?
+      content = I18n.t('conversations.templates.greeting_message_body',
+                       account_name: account.name)
+    end
+
+    {
+      account_id: @conversation.account_id,
+      inbox_id: @conversation.inbox_id,
+      message_type: :template,
+      content: content
+    }
+  end
+end

app/services/twilio/outgoing_message_service.rb

@@ -5,7 +5,7 @@ class Twilio::OutgoingMessageService
     return if message.private
     return if message.source_id
     return if inbox.channel.class.to_s != 'Channel::TwilioSms'
-    return unless message.outgoing?
+    return unless outgoing_message?
 
     twilio_message = client.messages.create(message_params)
     message.update!(source_id: twilio_message.sid)
@@ -39,6 +39,10 @@ class Twilio::OutgoingMessageService
     @channel ||= inbox.channel
   end
 
+  def outgoing_message?
+    message.outgoing? || message.template?
+  end
+
   def client
     ::Twilio::REST::Client.new(channel.account_sid, channel.auth_token)
   end

app/services/twitter/direct_message_parser_service.rb

@@ -64,7 +64,7 @@ class Twitter::DirectMessageParserService < Twitter::WebhooksBaseService
   end
 
   def set_conversation
-    @conversation = @contact_inbox.conversations.first
+    @conversation = @contact_inbox.conversations.where("additional_attributes ->> 'type' = 'direct_message'").first
     return if @conversation
 
     @conversation = ::Conversation.create!(conversation_params)

app/services/twitter/send_reply_service.rb

@@ -56,7 +56,7 @@ class Twitter::SendReplyService
   end
 
   def outgoing_message_from_chatwoot?
-    message.outgoing?
+    (message.outgoing? || message.template?)
   end
 
   delegate :additional_attributes, to: :contact

app/views/api/v1/accounts/inboxes/create.json.jbuilder

@@ -2,12 +2,13 @@ json.id @inbox.id
 json.channel_id @inbox.channel_id
 json.name @inbox.name
 json.channel_type @inbox.channel_type
+json.greeting_enabled @inbox.greeting_enabled
+json.greeting_message @inbox.greeting_message
 json.avatar_url @inbox.try(:avatar_url)
 json.website_token @inbox.channel.try(:website_token)
 json.widget_color @inbox.channel.try(:widget_color)
 json.website_url @inbox.channel.try(:website_url)
 json.welcome_title @inbox.channel.try(:welcome_title)
 json.welcome_tagline @inbox.channel.try(:welcome_tagline)
-json.agent_away_message @inbox.channel.try(:agent_away_message)
 json.web_widget_script @inbox.channel.try(:web_widget_script)
 json.enable_auto_assignment @inbox.enable_auto_assignment

app/views/api/v1/accounts/inboxes/index.json.jbuilder

@@ -4,13 +4,14 @@ json.payload do
     json.channel_id inbox.channel_id
     json.name inbox.name
     json.channel_type inbox.channel_type
+    json.greeting_enabled inbox.greeting_enabled
+    json.greeting_message inbox.greeting_message
     json.avatar_url inbox.try(:avatar_url)
     json.page_id inbox.channel.try(:page_id)
     json.widget_color inbox.channel.try(:widget_color)
     json.website_url inbox.channel.try(:website_url)
     json.welcome_title inbox.channel.try(:welcome_title)
     json.welcome_tagline inbox.channel.try(:welcome_tagline)
-    json.agent_away_message inbox.channel.try(:agent_away_message)
     json.enable_auto_assignment inbox.enable_auto_assignment
     json.web_widget_script inbox.channel.try(:web_widget_script)
     json.phone_number inbox.channel.try(:phone_number)

app/views/api/v1/accounts/inboxes/update.json.jbuilder

@@ -2,12 +2,13 @@ json.id @inbox.id
 json.channel_id @inbox.channel_id
 json.name @inbox.name
 json.channel_type @inbox.channel_type
+json.greeting_enabled @inbox.greeting_enabled
+json.greeting_message @inbox.greeting_message
 json.avatar_url @inbox.try(:avatar_url)
 json.website_token @inbox.channel.try(:website_token)
 json.widget_color @inbox.channel.try(:widget_color)
 json.website_url @inbox.channel.try(:website_url)
 json.welcome_title @inbox.channel.try(:welcome_title)
 json.welcome_tagline @inbox.channel.try(:welcome_tagline)
-json.agent_away_message @inbox.channel.try(:agent_away_message)
 json.web_widget_script @inbox.channel.try(:web_widget_script)
 json.enable_auto_assignment @inbox.enable_auto_assignment