feat(ee): Add reporting events for bots (#9027)

Added a new event conversation_bot_resolved and added a job to auto resolve the bot conversations if there was no activity for the last 1 hour.

enterprise/app/services/enterprise/message_templates/hook_execution_service.rb

@@ -1,7 +1,7 @@
 module Enterprise::MessageTemplates::HookExecutionService
   def trigger_templates
     super
-    ResponseBotJob.perform_later(conversation) if should_process_response_bot?
+    ResponseBot::ResponseBotJob.perform_later(conversation) if should_process_response_bot?
   end
 
   def should_process_response_bot?

enterprise/app/services/enterprise/message_templates/response_bot_service.rb

@@ -80,8 +80,8 @@ class Enterprise::MessageTemplates::ResponseBotService
     case action
     when 'handoff'
       conversation.messages.create!('message_type': :outgoing, 'account_id': conversation.account_id, 'inbox_id': conversation.inbox_id,
-                                    'content': 'passing to an agent')
-      conversation.update(status: :open)
+                                    'content': 'Transferring to another agent for further assistance.')
+      conversation.bot_handoff!
     end
   end
 

enterprise/app/services/features/response_bot_service.rb

@@ -6,6 +6,11 @@ class Features::ResponseBotService
     create_tables
   end
 
+  def disable_in_installation
+    drop_tables
+    disable_vector_extension
+  end
+
   def enable_vector_extension
     MIGRATION_VERSION.enable_extension 'vector'
   rescue ActiveRecord::StatementInvalid