feat(ee): Add reporting events for bots (#9027)

Added a new event conversation_bot_resolved and added a job to auto resolve the bot conversations if there was no activity for the last 1 hour.

enterprise/app/jobs/enterprise/account/conversations_resolution_scheduler_job.rb

@@ -0,0 +1,10 @@
+module Enterprise::Account::ConversationsResolutionSchedulerJob
+  def perform
+    super
+    Account.feature_response_bot.all.find_each(batch_size: 100) do |account|
+      account.inboxes.each do |inbox|
+        ResponseBot::InboxPendingConversationsResolutionJob.perform_later(inbox) if inbox.response_bot_enabled?
+      end
+    end
+  end
+end

enterprise/app/jobs/response_bot/inbox_pending_conversations_resolution_job.rb

@@ -0,0 +1,19 @@
+class ResponseBot::InboxPendingConversationsResolutionJob < ApplicationJob
+  queue_as :low
+
+  def perform(inbox)
+    # limiting the number of conversations to be resolved to avoid any performance issues
+    resolvable_conversations = inbox.conversations.pending.where('last_activity_at < ? ', Time.now.utc - 1.hour).limit(Limits::BULK_ACTIONS_LIMIT)
+    resolvable_conversations.each do |conversation|
+      conversation.messages.create!(
+        {
+          message_type: :outgoing,
+          account_id: conversation.account_id,
+          inbox_id: conversation.inbox_id,
+          content: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
+        }
+      )
+      conversation.resolved!
+    end
+  end
+end

enterprise/app/jobs/response_bot/response_bot_job.rb

@@ -1,4 +1,4 @@
-class ResponseBotJob < ApplicationJob
+class ResponseBot::ResponseBotJob < ApplicationJob
   queue_as :medium
 
   def perform(conversation)

enterprise/app/jobs/response_bot/response_builder_job.rb

@@ -1,4 +1,4 @@
-class ResponseBuilderJob < ApplicationJob
+class ResponseBot::ResponseBuilderJob < ApplicationJob
   queue_as :default
 
   def perform(response_document)

enterprise/app/jobs/response_bot/response_document_content_job.rb

@@ -1,5 +1,5 @@
 # app/jobs/response_document_content_job.rb
-class ResponseDocumentContentJob < ApplicationJob
+class ResponseBot::ResponseDocumentContentJob < ApplicationJob
   queue_as :default
 
   def perform(response_document)