feat(ee): Add reporting events for bots (#9027)

Added a new event conversation_bot_resolved and added a job to auto resolve the bot conversations if there was no activity for the last 1 hour.

enterprise/app/jobs/enterprise/account/conversations_resolution_scheduler_job.rb

@@ -0,0 +1,10 @@
+module Enterprise::Account::ConversationsResolutionSchedulerJob
+  def perform
+    super
+    Account.feature_response_bot.all.find_each(batch_size: 100) do |account|
+      account.inboxes.each do |inbox|
+        ResponseBot::InboxPendingConversationsResolutionJob.perform_later(inbox) if inbox.response_bot_enabled?
+      end
+    end
+  end
+end

enterprise/app/jobs/response_bot/inbox_pending_conversations_resolution_job.rb

@@ -0,0 +1,19 @@
+class ResponseBot::InboxPendingConversationsResolutionJob < ApplicationJob
+  queue_as :low
+
+  def perform(inbox)
+    # limiting the number of conversations to be resolved to avoid any performance issues
+    resolvable_conversations = inbox.conversations.pending.where('last_activity_at < ? ', Time.now.utc - 1.hour).limit(Limits::BULK_ACTIONS_LIMIT)
+    resolvable_conversations.each do |conversation|
+      conversation.messages.create!(
+        {
+          message_type: :outgoing,
+          account_id: conversation.account_id,
+          inbox_id: conversation.inbox_id,
+          content: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
+        }
+      )
+      conversation.resolved!
+    end
+  end
+end

enterprise/app/jobs/response_bot/response_bot_job.rb

@@ -1,4 +1,4 @@
-class ResponseBotJob < ApplicationJob
+class ResponseBot::ResponseBotJob < ApplicationJob
   queue_as :medium
 
   def perform(conversation)

enterprise/app/jobs/response_bot/response_builder_job.rb

@@ -1,4 +1,4 @@
-class ResponseBuilderJob < ApplicationJob
+class ResponseBot::ResponseBuilderJob < ApplicationJob
   queue_as :default
 
   def perform(response_document)

enterprise/app/jobs/response_bot/response_document_content_job.rb

@@ -1,5 +1,5 @@
 # app/jobs/response_document_content_job.rb
-class ResponseDocumentContentJob < ApplicationJob
+class ResponseBot::ResponseDocumentContentJob < ApplicationJob
   queue_as :default
 
   def perform(response_document)

enterprise/app/models/response_document.rb

@@ -35,12 +35,12 @@ class ResponseDocument < ApplicationRecord
   def ensure_content
     return unless content.nil?
 
-    ResponseDocumentContentJob.perform_later(self)
+    ResponseBot::ResponseDocumentContentJob.perform_later(self)
   end
 
   def handle_content_change
     return unless saved_change_to_content? && content.present?
 
-    ResponseBuilderJob.perform_later(self)
+    ResponseBot::ResponseBuilderJob.perform_later(self)
   end
 end

enterprise/app/services/enterprise/message_templates/hook_execution_service.rb

@@ -1,7 +1,7 @@
 module Enterprise::MessageTemplates::HookExecutionService
   def trigger_templates
     super
-    ResponseBotJob.perform_later(conversation) if should_process_response_bot?
+    ResponseBot::ResponseBotJob.perform_later(conversation) if should_process_response_bot?
   end
 
   def should_process_response_bot?

enterprise/app/services/enterprise/message_templates/response_bot_service.rb

@@ -80,8 +80,8 @@ class Enterprise::MessageTemplates::ResponseBotService
     case action
     when 'handoff'
       conversation.messages.create!('message_type': :outgoing, 'account_id': conversation.account_id, 'inbox_id': conversation.inbox_id,
-                                    'content': 'passing to an agent')
-      conversation.update(status: :open)
+                                    'content': 'Transferring to another agent for further assistance.')
+      conversation.bot_handoff!
     end
   end
 

enterprise/app/services/features/response_bot_service.rb

@@ -6,6 +6,11 @@ class Features::ResponseBotService
     create_tables
   end
 
+  def disable_in_installation
+    drop_tables
+    disable_vector_extension
+  end
+
   def enable_vector_extension
     MIGRATION_VERSION.enable_extension 'vector'
   rescue ActiveRecord::StatementInvalid