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fix: captain template message conflict (#13048)

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Co-authored-by: aakashb95 <aakash@chatwoot.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
This commit is contained in:
Aakash Bakhle
2025-12-15 15:47:26 +05:30
committed by GitHub
parent 26b4a24f11
commit 3fce56c98f
7 changed files with 506 additions and 0 deletions
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62
spec/enterprise/lib/captain/tools/handoff_tool_spec.rb
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@@ -163,4 +163,66 @@ RSpec.describe Captain::Tools::HandoffTool, type: :model do
expect(tool.active?).to be true
end
end
describe 'out of office message after handoff' do
context 'when outside business hours' do
before do
inbox.update!(
working_hours_enabled: true,
out_of_office_message: 'We are currently closed. Please leave your email.'
)
inbox.working_hours.find_by(day_of_week: Time.current.in_time_zone(inbox.timezone).wday).update!(
closed_all_day: true,
open_all_day: false
)
end
it 'sends out of office message after handoff' do
expect do
tool.perform(tool_context, reason: 'Customer needs help')
end.to change { conversation.messages.template.count }.by(1)
ooo_message = conversation.messages.template.last
expect(ooo_message.content).to eq('We are currently closed. Please leave your email.')
end
end
context 'when within business hours' do
before do
inbox.update!(
working_hours_enabled: true,
out_of_office_message: 'We are currently closed.'
)
inbox.working_hours.find_by(day_of_week: Time.current.in_time_zone(inbox.timezone).wday).update!(
open_all_day: true,
closed_all_day: false
)
end
it 'does not send out of office message after handoff' do
expect do
tool.perform(tool_context, reason: 'Customer needs help')
end.not_to(change { conversation.messages.template.count })
end
end
context 'when no out of office message is configured' do
before do
inbox.update!(
working_hours_enabled: true,
out_of_office_message: nil
)
inbox.working_hours.find_by(day_of_week: Time.current.in_time_zone(inbox.timezone).wday).update!(
closed_all_day: true,
open_all_day: false
)
end
it 'does not send out of office message' do
expect do
tool.perform(tool_context, reason: 'Customer needs help')
end.not_to(change { conversation.messages.template.count })
end
end
end
end