fix: captain template message conflict (#13048)

Co-authored-by: aakashb95 <aakash@chatwoot.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

enterprise/app/services/enterprise/message_templates/hook_execution_service.rb

@@ -9,6 +9,24 @@ module Enterprise::MessageTemplates::HookExecutionService
     schedule_captain_response
   end
 
+  def should_send_greeting?
+    return false if captain_handling_conversation?
+
+    super
+  end
+
+  def should_send_out_of_office_message?
+    return false if captain_handling_conversation?
+
+    super
+  end
+
+  def should_send_email_collect?
+    return false if captain_handling_conversation?
+
+    super
+  end
+
   private
 
   def schedule_captain_response
@@ -46,5 +64,14 @@ module Enterprise::MessageTemplates::HookExecutionService
       content: 'Transferring to another agent for further assistance.'
     )
     conversation.bot_handoff!
+    send_out_of_office_message_after_handoff
+  end
+
+  def send_out_of_office_message_after_handoff
+    ::MessageTemplates::Template::OutOfOffice.perform_if_applicable(conversation)
+  end
+
+  def captain_handling_conversation?
+    conversation.pending? && inbox.respond_to?(:captain_assistant) && inbox.captain_assistant.present?
   end
 end