fix: captain template message conflict (#13048)

Co-authored-by: aakashb95 <aakash@chatwoot.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

enterprise/app/jobs/captain/conversation/response_builder_job.rb

@@ -87,10 +87,15 @@ class Captain::Conversation::ResponseBuilderJob < ApplicationJob
       I18n.with_locale(@assistant.account.locale) do
         create_handoff_message
         @conversation.bot_handoff!
+        send_out_of_office_message_if_applicable
       end
     end
   end
 
+  def send_out_of_office_message_if_applicable
+    ::MessageTemplates::Template::OutOfOffice.perform_if_applicable(@conversation)
+  end
+
   def create_handoff_message
     create_outgoing_message(
       @assistant.config['handoff_message'].presence || I18n.t('conversations.captain.handoff')

enterprise/app/services/enterprise/message_templates/hook_execution_service.rb

@@ -9,6 +9,24 @@ module Enterprise::MessageTemplates::HookExecutionService
     schedule_captain_response
   end
 
+  def should_send_greeting?
+    return false if captain_handling_conversation?
+
+    super
+  end
+
+  def should_send_out_of_office_message?
+    return false if captain_handling_conversation?
+
+    super
+  end
+
+  def should_send_email_collect?
+    return false if captain_handling_conversation?
+
+    super
+  end
+
   private
 
   def schedule_captain_response
@@ -46,5 +64,14 @@ module Enterprise::MessageTemplates::HookExecutionService
       content: 'Transferring to another agent for further assistance.'
     )
     conversation.bot_handoff!
+    send_out_of_office_message_after_handoff
+  end
+
+  def send_out_of_office_message_after_handoff
+    ::MessageTemplates::Template::OutOfOffice.perform_if_applicable(conversation)
+  end
+
+  def captain_handling_conversation?
+    conversation.pending? && inbox.respond_to?(:captain_assistant) && inbox.captain_assistant.present?
   end
 end

enterprise/lib/captain/tools/handoff_tool.rb

@@ -36,6 +36,13 @@ class Captain::Tools::HandoffTool < Captain::Tools::BasePublicTool
 
     # Trigger the bot handoff (sets status to open + dispatches events)
     conversation.bot_handoff!
+
+    # Send out of office message if applicable (since template messages were suppressed while Captain was handling)
+    send_out_of_office_message_if_applicable(conversation)
+  end
+
+  def send_out_of_office_message_if_applicable(conversation)
+    ::MessageTemplates::Template::OutOfOffice.perform_if_applicable(conversation)
   end
 
   # TODO: Future enhancement - Add team assignment capability