diff --git a/app/javascript/dashboard/components/widgets/conversation/EmailTranscriptModal.vue b/app/javascript/dashboard/components/widgets/conversation/EmailTranscriptModal.vue
index 5c1c79d23..bd0f645cf 100644
--- a/app/javascript/dashboard/components/widgets/conversation/EmailTranscriptModal.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/EmailTranscriptModal.vue
@@ -85,7 +85,12 @@ export default {
         useAlert(this.$t('EMAIL_TRANSCRIPT.SEND_EMAIL_SUCCESS'));
         this.onCancel();
       } catch (error) {
-        useAlert(this.$t('EMAIL_TRANSCRIPT.SEND_EMAIL_ERROR'));
+        const status = error?.response?.status;
+        if (status === 402) {
+          useAlert(this.$t('EMAIL_TRANSCRIPT.SEND_EMAIL_PAYMENT_REQUIRED'));
+        } else {
+          useAlert(this.$t('EMAIL_TRANSCRIPT.SEND_EMAIL_ERROR'));
+        }
       } finally {
         this.isSubmitting = false;
       }
diff --git a/app/javascript/dashboard/i18n/locale/en/conversation.json b/app/javascript/dashboard/i18n/locale/en/conversation.json
index 951a46993..23552a162 100644
--- a/app/javascript/dashboard/i18n/locale/en/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/en/conversation.json
@@ -305,6 +305,7 @@
     "CANCEL": "Cancel",
     "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
     "SEND_EMAIL_ERROR": "There was an error, please try again",
+    "SEND_EMAIL_PAYMENT_REQUIRED": "Email transcript is not available on your current plan. Please upgrade to use this feature.",
     "FORM": {
       "SEND_TO_CONTACT": "Send the transcript to the customer",
       "SEND_TO_AGENT": "Send the transcript to the assigned agent",
diff --git a/app/javascript/dashboard/store/modules/conversations/actions.js b/app/javascript/dashboard/store/modules/conversations/actions.js
index 0c4c084e0..c6a197d85 100644
--- a/app/javascript/dashboard/store/modules/conversations/actions.js
+++ b/app/javascript/dashboard/store/modules/conversations/actions.js
@@ -457,11 +457,7 @@ const actions = {
   },
 
   sendEmailTranscript: async (_, { conversationId, email }) => {
-    try {
-      await ConversationApi.sendEmailTranscript({ conversationId, email });
-    } catch (error) {
-      throw new Error(error);
-    }
+    await ConversationApi.sendEmailTranscript({ conversationId, email });
   },
 
   updateCustomAttributes: async (