diff --git a/app/models/account.rb b/app/models/account.rb
index b0c4e2b72..57d1b88c4 100644
--- a/app/models/account.rb
+++ b/app/models/account.rb
@@ -37,6 +37,7 @@ class Account < ApplicationRecord
   has_many :data_imports, dependent: :destroy
   has_many :users, through: :account_users
   has_many :inboxes, dependent: :destroy
+  has_many :notes, dependent: :destroy
   has_many :campaigns, dependent: :destroy
   has_many :conversations, dependent: :destroy
   has_many :messages, dependent: :destroy
diff --git a/app/models/contact.rb b/app/models/contact.rb
index 34d54bee6..62d4970ea 100644
--- a/app/models/contact.rb
+++ b/app/models/contact.rb
@@ -41,6 +41,7 @@ class Contact < ApplicationRecord
   has_many :contact_inboxes, dependent: :destroy
   has_many :inboxes, through: :contact_inboxes
   has_many :messages, as: :sender, dependent: :destroy
+  has_many :notes, dependent: :destroy
 
   before_validation :prepare_email_attribute
   after_create_commit :dispatch_create_event, :ip_lookup
diff --git a/app/models/note.rb b/app/models/note.rb
new file mode 100644
index 000000000..81613558d
--- /dev/null
+++ b/app/models/note.rb
@@ -0,0 +1,34 @@
+# == Schema Information
+#
+# Table name: notes
+#
+#  id         :bigint           not null, primary key
+#  content    :text             not null
+#  created_at :datetime         not null
+#  updated_at :datetime         not null
+#  account_id :bigint           not null
+#  contact_id :bigint           not null
+#  user_id    :bigint
+#
+# Indexes
+#
+#  index_notes_on_account_id  (account_id)
+#  index_notes_on_contact_id  (contact_id)
+#  index_notes_on_user_id     (user_id)
+#
+# Foreign Keys
+#
+#  fk_rails_...  (account_id => accounts.id)
+#  fk_rails_...  (contact_id => contacts.id)
+#  fk_rails_...  (user_id => users.id)
+#
+class Note < ApplicationRecord
+  validates :content, presence: true
+  validates :account_id, presence: true
+  validates :contact_id, presence: true
+  validates :user_id, presence: true
+
+  belongs_to :account
+  belongs_to :contact
+  belongs_to :user
+end
diff --git a/app/models/user.rb b/app/models/user.rb
index 460608178..3fc8d7668 100644
--- a/app/models/user.rb
+++ b/app/models/user.rb
@@ -82,6 +82,7 @@ class User < ApplicationRecord
   has_many :notification_subscriptions, dependent: :destroy
   has_many :team_members, dependent: :destroy
   has_many :teams, through: :team_members
+  has_many :notes, dependent: :nullify
 
   before_validation :set_password_and_uid, on: :create
 
diff --git a/db/migrate/20210618073042_create_notes.rb b/db/migrate/20210618073042_create_notes.rb
new file mode 100644
index 000000000..1e7b091a7
--- /dev/null
+++ b/db/migrate/20210618073042_create_notes.rb
@@ -0,0 +1,11 @@
+class CreateNotes < ActiveRecord::Migration[6.0]
+  def change
+    create_table :notes do |t|
+      t.text :content, null: false
+      t.references :account, foreign_key: true, null: false
+      t.references :contact, foreign_key: true, null: false
+      t.references :user, foreign_key: true
+      t.timestamps
+    end
+  end
+end
diff --git a/db/schema.rb b/db/schema.rb
index 1e22906be..2e93206de 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -438,6 +438,18 @@ ActiveRecord::Schema.define(version: 2021_06_18_095823) do
     t.index ["source_id"], name: "index_messages_on_source_id"
   end
 
+  create_table "notes", force: :cascade do |t|
+    t.text "content", null: false
+    t.bigint "account_id", null: false
+    t.bigint "contact_id", null: false
+    t.bigint "user_id"
+    t.datetime "created_at", precision: 6, null: false
+    t.datetime "updated_at", precision: 6, null: false
+    t.index ["account_id"], name: "index_notes_on_account_id"
+    t.index ["contact_id"], name: "index_notes_on_contact_id"
+    t.index ["user_id"], name: "index_notes_on_user_id"
+  end
+
   create_table "notification_settings", force: :cascade do |t|
     t.integer "account_id"
     t.integer "user_id"
@@ -629,6 +641,9 @@ ActiveRecord::Schema.define(version: 2021_06_18_095823) do
   add_foreign_key "conversations", "contact_inboxes"
   add_foreign_key "conversations", "teams"
   add_foreign_key "data_imports", "accounts"
+  add_foreign_key "notes", "accounts"
+  add_foreign_key "notes", "contacts"
+  add_foreign_key "notes", "users"
   add_foreign_key "team_members", "teams"
   add_foreign_key "team_members", "users"
   add_foreign_key "teams", "accounts"
diff --git a/spec/factories/notes.rb b/spec/factories/notes.rb
new file mode 100644
index 000000000..be650010f
--- /dev/null
+++ b/spec/factories/notes.rb
@@ -0,0 +1,10 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :note do
+    content { 'Hey welcome to chatwoot' }
+    account
+    user
+    contact
+  end
+end
diff --git a/spec/models/note_spec.rb b/spec/models/note_spec.rb
new file mode 100644
index 000000000..3d36c56ae
--- /dev/null
+++ b/spec/models/note_spec.rb
@@ -0,0 +1,23 @@
+require 'rails_helper'
+
+RSpec.describe Note, type: :model do
+  describe 'validations' do
+    it { is_expected.to validate_presence_of(:content) }
+    it { is_expected.to validate_presence_of(:account_id) }
+    it { is_expected.to validate_presence_of(:user_id) }
+    it { is_expected.to validate_presence_of(:contact_id) }
+  end
+
+  describe 'associations' do
+    it { is_expected.to belong_to(:account) }
+    it { is_expected.to belong_to(:user) }
+    it { is_expected.to belong_to(:contact) }
+  end
+
+  describe 'validates_factory' do
+    it 'creates valid note object' do
+      note = create(:note)
+      expect(note.content).to eq 'Hey welcome to chatwoot'
+    end
+  end
+end