diff --git a/enterprise/app/jobs/captain/conversation/response_builder_job.rb b/enterprise/app/jobs/captain/conversation/response_builder_job.rb
index acbe431a6..268c6a3ee 100644
--- a/enterprise/app/jobs/captain/conversation/response_builder_job.rb
+++ b/enterprise/app/jobs/captain/conversation/response_builder_job.rb
@@ -138,7 +138,7 @@ class Captain::Conversation::ResponseBuilderJob < ApplicationJob
 
   def handle_error(error)
     log_error(error)
-    process_action('handoff')
+    process_action('handoff') if conversation_pending?
     true
   end
 
@@ -151,7 +151,7 @@ class Captain::Conversation::ResponseBuilderJob < ApplicationJob
   end
 
   def conversation_pending?
-    status = Conversation.where(id: @conversation.id).pick(:status)
+    status = Conversation.uncached { Conversation.where(id: @conversation.id).pick(:status) }
     status == 'pending' || status == Conversation.statuses[:pending]
   end
 end