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fix: Retry message not working if the conversation has an external issue (#8529)

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This commit is contained in:
Sivin Varghese
2023-12-13 15:46:10 +05:30
committed by GitHub
parent 60a312ace5
commit 3adaa2d602
6 changed files with 96 additions and 4 deletions
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18
app/javascript/dashboard/store/modules/conversations/actions.js
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@@ -11,6 +11,19 @@ import {
} from './helpers/actionHelpers';
import messageReadActions from './actions/messageReadActions';
import messageTranslateActions from './actions/messageTranslateActions';
export const hasMessageFailedWithExternalError = pendingMessage => {
// This helper is used to check if the message has failed with an external error.
// We have two cases
// 1. Messages that fail from the UI itself (due to large attachments or a failed network):
// In this case, the message will have a status of failed but no external error. So we need to create that message again
// 2. Messages sent from Chatwoot but failed to deliver to the customer for some reason (user blocking or client system down):
// In this case, the message will have a status of failed and an external error. So we need to retry that message
const { content_attributes: contentAttributes, status } = pendingMessage;
const externalError = contentAttributes?.external_error ?? '';
return status === MESSAGE_STATUS.FAILED && externalError !== '';
};
// actions
const actions = {
getConversation: async ({ commit }, conversationId) => {
@@ -242,12 +255,15 @@ const actions = {
},
sendMessageWithData: async ({ commit }, pendingMessage) => {
const { conversation_id: conversationId, id } = pendingMessage;
try {
commit(types.ADD_MESSAGE, {
...pendingMessage,
status: MESSAGE_STATUS.PROGRESS,
});
const response = await MessageApi.create(pendingMessage);
const response = hasMessageFailedWithExternalError(pendingMessage)
? await MessageApi.retry(conversationId, id)
: await MessageApi.create(pendingMessage);
commit(types.ADD_MESSAGE, {
...response.data,
status: MESSAGE_STATUS.SENT,