chore: Update translations (#12371)
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: Pranav <pranav@chatwoot.com> Co-authored-by: Pranav <pranavrajs@gmail.com>
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Chatwoot Bot
@@ -71,6 +71,17 @@
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"SHOW_LABELS": "Hiển thị nhãn",
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"HIDE_LABELS": "Ẩn nhãn"
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},
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"VOICE_CALL": {
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"INCOMING_CALL": "Incoming call",
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"OUTGOING_CALL": "Outgoing call",
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"CALL_IN_PROGRESS": "Call in progress",
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"NO_ANSWER": "No answer",
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"MISSED_CALL": "Missed call",
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"CALL_ENDED": "Call ended",
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"NOT_ANSWERED_YET": "Not answered yet",
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"THEY_ANSWERED": "They answered",
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"YOU_ANSWERED": "You answered"
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},
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"HEADER": {
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"RESOLVE_ACTION": "Giải quyết",
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"REOPEN_ACTION": "Mở lại",
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@@ -51,6 +51,13 @@
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"LARGER": "Larger",
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"EXTRA_LARGE": "Extra Large"
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}
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},
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"LANGUAGE": {
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"TITLE": "Preferred Language",
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"NOTE": "Choose the language you want to use.",
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"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
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"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
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"USE_ACCOUNT_DEFAULT": "Use account default"
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}
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},
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"MESSAGE_SIGNATURE_SECTION": {
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@@ -330,6 +337,7 @@
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"REPORTS_LABEL": "Nhãn",
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"REPORTS_INBOX": "Kênh",
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"REPORTS_TEAM": "Nhóm",
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"AGENT_ASSIGNMENT": "Agent Assignment",
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"SET_AVAILABILITY_TITLE": "Đặt chính mình như",
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"SET_YOUR_AVAILABILITY": "Đặt tính khả dụng của bạn",
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"SLA": "SLA",
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@@ -418,5 +426,255 @@
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"SWITCH_TO_REPLY": "Chuyển sang phản hồi",
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"TOGGLE_SNOOZE_DROPDOWN": "Chuyển đổi thả xuống tạm dừng"
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}
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},
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"ASSIGNMENT_POLICY": {
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"INDEX": {
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"HEADER": {
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"TITLE": "Agent assignment",
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"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
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},
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"ASSIGNMENT_POLICY": {
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"TITLE": "Assignment policy",
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"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
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"FEATURES": [
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"Assign by conversations evenly or by available capacity",
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"Add fair distribution rules to avoid overloading any agent",
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"Add inboxes to a policy - one policy per inbox"
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]
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},
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"AGENT_CAPACITY_POLICY": {
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"TITLE": "Agent capacity policy",
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"DESCRIPTION": "Manage workload for agents.",
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"FEATURES": [
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"Define maximum conversations per inbox",
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"Create exceptions based on labels and time",
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"Add agents to a policy - one policy per agent"
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]
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}
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},
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"AGENT_ASSIGNMENT_POLICY": {
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"INDEX": {
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"HEADER": {
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"TITLE": "Assignment policy",
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"CREATE_POLICY": "New policy"
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},
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"CARD": {
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"ORDER": "Order",
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"PRIORITY": "Mức độ ưu tiên",
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"ACTIVE": "Có hiệu lực",
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"INACTIVE": "Inactive",
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"POPOVER": "Added inboxes",
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"EDIT": "Chỉnh sửa"
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},
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"NO_RECORDS_FOUND": "No assignment policies found"
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},
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"CREATE": {
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"HEADER": {
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"TITLE": "Create assignment policy"
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},
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"CREATE_BUTTON": "Create policy",
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"API": {
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"SUCCESS_MESSAGE": "Assignment policy created successfully",
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"ERROR_MESSAGE": "Failed to create assignment policy"
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}
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},
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"EDIT": {
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"HEADER": {
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"TITLE": "Edit assignment policy"
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},
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"EDIT_BUTTON": "Update policy",
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"CONFIRM_ADD_INBOX_DIALOG": {
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"TITLE": "Add inbox",
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"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
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"CONFIRM_BUTTON_LABEL": "Continue",
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"CANCEL_BUTTON_LABEL": "Huỷ"
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},
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"API": {
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"SUCCESS_MESSAGE": "Assignment policy updated successfully",
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"ERROR_MESSAGE": "Failed to update assignment policy"
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},
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"INBOX_API": {
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"ADD": {
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"SUCCESS_MESSAGE": "Inbox added to policy successfully",
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"ERROR_MESSAGE": "Failed to add inbox to policy"
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},
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"REMOVE": {
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"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
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"ERROR_MESSAGE": "Failed to remove inbox from policy"
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}
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}
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},
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"FORM": {
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"NAME": {
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"LABEL": "Policy name:",
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"PLACEHOLDER": "Enter policy name"
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},
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"DESCRIPTION": {
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"LABEL": "Mô tả:",
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"PLACEHOLDER": "Enter description"
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},
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"STATUS": {
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"LABEL": "Trạng thái:",
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"PLACEHOLDER": "Select status",
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"ACTIVE": "Policy is active",
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"INACTIVE": "Policy is inactive"
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},
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"ASSIGNMENT_ORDER": {
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"LABEL": "Assignment order",
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"ROUND_ROBIN": {
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"LABEL": "Round robin",
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"DESCRIPTION": "Assign conversations evenly among agents."
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},
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"BALANCED": {
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"LABEL": "Balanced",
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"DESCRIPTION": "Assign conversations based on available capacity."
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}
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},
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"ASSIGNMENT_PRIORITY": {
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"LABEL": "Assignment priority",
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"EARLIEST_CREATED": {
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"LABEL": "Earliest created",
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"DESCRIPTION": "The conversation that was created first gets assigned first."
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},
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"LONGEST_WAITING": {
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"LABEL": "Longest waiting",
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"DESCRIPTION": "The conversation waiting the longest gets assigned first."
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}
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},
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"FAIR_DISTRIBUTION": {
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"LABEL": "Fair distribution policy",
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"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
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"INPUT_MAX": "Assign max",
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"DURATION": "Conversations per agent in every"
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},
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"INBOXES": {
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"LABEL": "Added inboxes",
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"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
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"ADD_BUTTON": "Add inbox",
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"DROPDOWN": {
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"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
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"ADD_BUTTON": "Thêm"
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},
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"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
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"API": {
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"SUCCESS_MESSAGE": "Inbox successfully added to policy",
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"ERROR_MESSAGE": "Failed to add inbox to policy"
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}
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}
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},
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"DELETE_POLICY": {
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"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
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"ERROR_MESSAGE": "Failed to delete assignment policy"
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}
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},
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"AGENT_CAPACITY_POLICY": {
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"INDEX": {
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"HEADER": {
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"TITLE": "Agent capacity",
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"CREATE_POLICY": "New policy"
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},
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"CARD": {
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"POPOVER": "Added agents",
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"EDIT": "Chỉnh sửa"
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},
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"NO_RECORDS_FOUND": "No agent capacity policies found"
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},
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"CREATE": {
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"HEADER": {
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"TITLE": "Create agent capacity policy"
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},
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"CREATE_BUTTON": "Create policy",
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"API": {
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"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
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"ERROR_MESSAGE": "Failed to create agent capacity policy"
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}
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},
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"EDIT": {
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"HEADER": {
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"TITLE": "Edit agent capacity policy"
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},
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"EDIT_BUTTON": "Update policy",
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"CONFIRM_ADD_AGENT_DIALOG": {
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"TITLE": "Add agent",
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"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
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"CONFIRM_BUTTON_LABEL": "Continue",
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"CANCEL_BUTTON_LABEL": "Huỷ"
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},
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"API": {
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"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
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"ERROR_MESSAGE": "Failed to update agent capacity policy"
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},
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"AGENT_API": {
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"ADD": {
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"SUCCESS_MESSAGE": "Agent added to policy successfully",
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"ERROR_MESSAGE": "Failed to add agent to policy"
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},
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"REMOVE": {
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"SUCCESS_MESSAGE": "Agent removed from policy successfully",
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"ERROR_MESSAGE": "Failed to remove agent from policy"
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}
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}
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},
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"FORM": {
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"NAME": {
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"LABEL": "Policy name:",
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"PLACEHOLDER": "Enter policy name"
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},
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"DESCRIPTION": {
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"LABEL": "Mô tả:",
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"PLACEHOLDER": "Enter description"
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},
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"INBOX_CAPACITY_LIMIT": {
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"LABEL": "Inbox capacity limits",
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"ADD_BUTTON": "Add inbox",
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"FIELD": {
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"SELECT_INBOX": "Select inbox",
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"MAX_CONVERSATIONS": "Max conversations",
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"SET_LIMIT": "Set limit"
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},
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"EMPTY_STATE": "No inbox limit set"
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},
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"EXCLUSION_RULES": {
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"LABEL": "Exclusion rules",
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"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
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"TAGS": {
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"LABEL": "Exclude conversations tagged with specific labels",
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"ADD_TAG": "add tag",
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"DROPDOWN": {
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"SEARCH_PLACEHOLDER": "Search and select tags to add"
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},
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"EMPTY_STATE": "No tags added to this policy."
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},
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"DURATION": {
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"LABEL": "Exclude conversations older than a specified duration",
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"PLACEHOLDER": "Set time"
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}
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},
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"USERS": {
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"LABEL": "Assigned agents",
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"DESCRIPTION": "Add agents for which this policy will be applicable.",
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"ADD_BUTTON": "Add agent",
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"DROPDOWN": {
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"SEARCH_PLACEHOLDER": "Search and select agents to add",
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"ADD_BUTTON": "Thêm"
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},
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"EMPTY_STATE": "No agents added",
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"API": {
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"SUCCESS_MESSAGE": "Agent successfully added to policy",
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"ERROR_MESSAGE": "Failed to add agent to policy"
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}
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}
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},
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"DELETE_POLICY": {
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"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
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"ERROR_MESSAGE": "Failed to delete agent capacity policy"
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}
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},
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"DELETE_POLICY": {
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"TITLE": "Delete policy",
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"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
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"CONFIRM_BUTTON_LABEL": "Xoá",
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"CANCEL_BUTTON_LABEL": "Huỷ"
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}
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}
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}
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