feat: Add support for multi-language support for Captain (#11068)

This PR implements the following features

- FAQs from conversations will be generated in account language
- Contact notes will be generated in account language
- Copilot chat will respond in user language, unless the agent asks the
question in a different language

## Changes
### Copilot Chat

- Update the prompt to include an instruction for the language, the bot
will reply in asked language, but will default to account language
- Update the `ChatService` class to include pass the language to
`SystemPromptsService`

### FAQ and Contact note generation

- Update contact note generator and conversation generator to include
account locale
- Pass the account locale to `SystemPromptsService`


<details><summary>Screenshots</summary>

#### FAQs being generated in system langauge

![CleanShot 2025-03-12 at 13 32
30@2x](https://github.com/user-attachments/assets/84685bd8-3785-4432-aff3-419f60d96dd3)


#### Copilot responding in system language

![CleanShot 2025-03-12 at 13 47
03@2x](https://github.com/user-attachments/assets/38383293-4228-47bd-b74a-773e9a194f90)


</details>

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
This commit is contained in:
Shivam Mishra
2025-03-20 06:55:33 +05:30
committed by GitHub
parent 51ad80a61e
commit 3a4249da11
13 changed files with 136 additions and 13 deletions

View File

@@ -378,6 +378,8 @@ GEM
io-console (0.6.0)
irb (1.7.2)
reline (>= 0.3.6)
iso-639 (0.3.8)
csv
jbuilder (2.11.5)
actionview (>= 5.0.0)
activesupport (>= 5.0.0)
@@ -913,6 +915,7 @@ DEPENDENCIES
hashie
html2text
image_processing
iso-639
jbuilder
json_refs
json_schemer