diff --git a/app/finders/email_channel_finder.rb b/app/finders/email_channel_finder.rb
index 1c8eaeaf2..3fb7edd53 100644
--- a/app/finders/email_channel_finder.rb
+++ b/app/finders/email_channel_finder.rb
@@ -1,4 +1,6 @@
 class EmailChannelFinder
+  include EmailHelper
+
   def initialize(email_object)
     @email_object = email_object
   end
@@ -7,7 +9,8 @@ class EmailChannelFinder
     channel = nil
     recipient_mails = @email_object.to.to_a + @email_object.cc.to_a
     recipient_mails.each do |email|
-      channel = Channel::Email.find_by('lower(email) = ? OR lower(forward_to_email) = ?', email.downcase, email.downcase)
+      normalized_email = normalize_email_with_plus_addressing(email)
+      channel = Channel::Email.find_by('lower(email) = ? OR lower(forward_to_email) = ?', normalized_email, normalized_email)
       break if channel.present?
     end
     channel
diff --git a/app/helpers/email_helper.rb b/app/helpers/email_helper.rb
index 256a50387..46689ba00 100644
--- a/app/helpers/email_helper.rb
+++ b/app/helpers/email_helper.rb
@@ -3,4 +3,11 @@ module EmailHelper
     domain = email.split('@').last
     domain.split('.').first
   end
+
+  # ref: https://www.rfc-editor.org/rfc/rfc5233.html
+  # This is not a  mandatory requirement for email addresses, but it is a common practice.
+  # john+test@xyc.com is the same as john@xyc.com
+  def normalize_email_with_plus_addressing(email)
+    "#{email.split('@').first.split('+').first}@#{email.split('@').last}".downcase
+  end
 end
diff --git a/spec/finders/email_channel_finder_spec.rb b/spec/finders/email_channel_finder_spec.rb
index 75cae37a9..09f86d19f 100644
--- a/spec/finders/email_channel_finder_spec.rb
+++ b/spec/finders/email_channel_finder_spec.rb
@@ -24,6 +24,13 @@ describe ::EmailChannelFinder do
         channel = described_class.new(reply_mail.mail).perform
         expect(channel).to eq(channel_email)
       end
+
+      it 'return channel with to+extension email' do
+        channel_email.update(email: 'test@example.com')
+        reply_mail.mail['to'] = 'test+123@example.com'
+        channel = described_class.new(reply_mail.mail).perform
+        expect(channel).to eq(channel_email)
+      end
     end
   end
 end
diff --git a/spec/helpers/email_helper_spec.rb b/spec/helpers/email_helper_spec.rb
new file mode 100644
index 000000000..1bc651e91
--- /dev/null
+++ b/spec/helpers/email_helper_spec.rb
@@ -0,0 +1,19 @@
+require 'rails_helper'
+
+describe EmailHelper, type: :helper do
+  describe '#normalize_email_with_plus_addressing' do
+    context 'when email is passed' do
+      it 'normalise if plus addressing is present' do
+        expect(helper.normalize_email_with_plus_addressing('john+test@acme.inc')).to eq 'john@acme.inc'
+      end
+
+      it 'returns original if plus addressing is not present' do
+        expect(helper.normalize_email_with_plus_addressing('john@acme.inc')).to eq 'john@acme.inc'
+      end
+
+      it 'returns downcased version of email' do
+        expect(helper.normalize_email_with_plus_addressing('JoHn+AAsdfss@acme.inc')).to eq 'john@acme.inc'
+      end
+    end
+  end
+end