LeadMagnet/leadchat
1
0
Fork 0
Code Issues Pull Requests Actions 3 Packages Projects Releases Wiki Activity

feat: Add assignment policies controllers with jbuilder views (#12199)

Browse Source 
## Linear reference:
https://linear.app/chatwoot/issue/CW-4649/re-imagine-assignments

## Description
This PR introduces the foundation for Assignment V2 system by
implementing assignment policies and their association with inboxes.
Assignment policies allow configuring how conversations are distributed
among agents, with support for different assignment orders (round_robin
in community, balanced in enterprise) and conversation prioritization
strategies

Fixes # (issue)

## Type of change

Please delete options that are not relevant.

- [ ] Bug fix (non-breaking change which fixes an issue)
- [ ] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update

## How Has This Been Tested?

Test Coverage:
-  Controller specs for assignment policies CRUD operations
-  Enterprise-specific specs for balanced assignment order
-  Model specs for community/enterprise separation

Manual Testing:
1. Create assignment policy: POST
/api/v1/accounts/{id}/assignment_policies
2. List policies: GET /api/v1/accounts/{id}/assignment_policies
3. Assign policy to inbox: POST
/api/v1/accounts/{id}/assignment_policies/{id}/inboxes
4. View inbox policy: GET
/api/v1/accounts/{id}/inboxes/{id}/assignment_policy
5. Verify community edition ignores "balanced" assignment order
6. Verify enterprise edition supports both "round_robin" and "balanced"

- testing the flows after enterprise folder deletion

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
This commit is contained in:
Tanmay Deep Sharma
2025-08-19 07:45:21 +05:30
committed by GitHub
parent f569ed93ad
commit 341487b93e
28 changed files with 908 additions and 0 deletions
Download Patch File Download Diff File Expand all files Collapse all files

10
app/views/api/v1/accounts/assignment_policies/_assignment_policy.json.jbuilder Normal file
View File

@@ -0,0 +1,10 @@
json.id assignment_policy.id
json.name assignment_policy.name
json.description assignment_policy.description
json.assignment_order assignment_policy.assignment_order
json.conversation_priority assignment_policy.conversation_priority
json.fair_distribution_limit assignment_policy.fair_distribution_limit
json.fair_distribution_window assignment_policy.fair_distribution_window
json.enabled assignment_policy.enabled
json.created_at assignment_policy.created_at.to_i
json.updated_at assignment_policy.updated_at.to_i

1
app/views/api/v1/accounts/assignment_policies/create.json.jbuilder Normal file
View File

@@ -0,0 +1 @@
json.partial! 'assignment_policy', assignment_policy: @assignment_policy

5
app/views/api/v1/accounts/assignment_policies/inboxes/create.json.jbuilder Normal file
View File

@@ -0,0 +1,5 @@
json.id @inbox_assignment_policy.id
json.inbox_id @inbox_assignment_policy.inbox_id
json.assignment_policy_id @inbox_assignment_policy.assignment_policy_id
json.created_at @inbox_assignment_policy.created_at.to_i
json.updated_at @inbox_assignment_policy.updated_at.to_i

3
app/views/api/v1/accounts/assignment_policies/inboxes/index.json.jbuilder Normal file
View File

@@ -0,0 +1,3 @@
json.inboxes @inboxes do |inbox|
json.partial! 'api/v1/models/inbox', formats: [:json], resource: inbox
end

3
app/views/api/v1/accounts/assignment_policies/index.json.jbuilder Normal file
View File

@@ -0,0 +1,3 @@
json.array! @assignment_policies do |assignment_policy|
json.partial! 'assignment_policy', assignment_policy: assignment_policy
end

1
app/views/api/v1/accounts/assignment_policies/show.json.jbuilder Normal file
View File

@@ -0,0 +1 @@
json.partial! 'assignment_policy', assignment_policy: @assignment_policy

1
app/views/api/v1/accounts/assignment_policies/update.json.jbuilder Normal file
View File

@@ -0,0 +1 @@
json.partial! 'assignment_policy', assignment_policy: @assignment_policy

1
app/views/api/v1/accounts/inboxes/assignment_policies/create.json.jbuilder Normal file
View File

@@ -0,0 +1 @@
json.partial! 'api/v1/accounts/assignment_policies/assignment_policy', formats: [:json], assignment_policy: @assignment_policy

1
app/views/api/v1/accounts/inboxes/assignment_policies/show.json.jbuilder Normal file
View File

@@ -0,0 +1 @@
json.partial! 'api/v1/accounts/assignment_policies/assignment_policy', formats: [:json], assignment_policy: @assignment_policy