feat: Notification on new messages in conversation (#1204)

fixes: #895
fixes: #1118
fixes: #1075

Co-authored-by: Pranav Raj S <pranav@thoughtwoot.com>

app/mailers/agent_notifications/conversation_notifications_mailer.rb

@@ -19,6 +19,18 @@ class AgentNotifications::ConversationNotificationsMailer < ApplicationMailer
     send_mail_with_liquid(to: @agent.email, subject: subject) and return
   end
 
+  def assigned_conversation_new_message(conversation, agent)
+    return unless smtp_config_set_or_development?
+    # Don't spam with email notifications if agent is online
+    return if ::OnlineStatusTracker.get_presence(conversation.account.id, 'User', agent.id)
+
+    @agent = agent
+    @conversation = conversation
+    subject = "#{@agent.available_name}, New message in your assigned conversation [ID - #{@conversation.display_id}]."
+    @action_url = app_account_conversation_url(account_id: @conversation.account_id, id: @conversation.display_id)
+    send_mail_with_liquid(to: @agent.email, subject: subject) and return
+  end
+
   private
 
   def liquid_droppables

app/mailers/application_mailer.rb

@@ -50,7 +50,13 @@ class ApplicationMailer < ActionMailer::Base
     }
   end
 
+  def locale_from_account(account)
+    I18n.available_locales.map(&:to_s).include?(account.locale) ? account.locale : nil
+  end
+
   def ensure_current_account(account)
     Current.account = account if account.present?
+    locale ||= locale_from_account(account) if account.present?
+    I18n.locale = locale || I18n.default_locale
   end
 end

app/mailers/conversation_reply_mailer.rb

@@ -6,6 +6,7 @@ class ConversationReplyMailer < ApplicationMailer
     return unless smtp_config_set_or_development?
 
     init_conversation_attributes(conversation)
+    return if conversation_already_viewed?
 
     recap_messages = @conversation.messages.chat.where('created_at < ?', message_queued_time).last(10)
     new_messages = @conversation.messages.chat.where('created_at >= ?', message_queued_time)
@@ -26,6 +27,7 @@ class ConversationReplyMailer < ApplicationMailer
     return unless smtp_config_set_or_development?
 
     init_conversation_attributes(conversation)
+    return if conversation_already_viewed?
 
     @messages = @conversation.messages.chat.outgoing.where('created_at >= ?', message_queued_time)
     return false if @messages.count.zero?
@@ -63,6 +65,18 @@ class ConversationReplyMailer < ApplicationMailer
     @agent = @conversation.assignee
   end
 
+  def conversation_already_viewed?
+    # whether contact already saw the message on widget
+    return unless @conversation.contact_last_seen_at
+    return unless last_outgoing_message&.created_at
+
+    @conversation.contact_last_seen_at > last_outgoing_message&.created_at
+  end
+
+  def last_outgoing_message
+    @conversation.messages.chat.where.not(message_type: :incoming)&.last
+  end
+
   def assignee_name
     @assignee_name ||= @agent&.available_name || 'Notifications'
   end