Feature: Add ability to disable auto assignment of conversations (#513)

2020-02-19 10:10:03 +01:00
parent e0afb84502
commit 30e5edf6dc
15 changed files with 377 additions and 230 deletions
--- a/app/models/conversation.rb
+++ b/app/models/conversation.rb
@@ -151,6 +151,7 @@ class Conversation < ApplicationRecord
  def run_round_robin
    # return unless conversation.account.has_feature?(round_robin)
    # return unless conversation.account.round_robin_enabled?
+    return unless inbox.enable_auto_assignment
    return if assignee

    inbox.next_available_agent.then { |new_assignee| update_assignee(new_assignee) }