Feature: Add ability to disable auto assignment of conversations (#513)
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@@ -1,6 +1,6 @@
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class Api::V1::InboxesController < Api::BaseController
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before_action :check_authorization
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before_action :fetch_inbox, only: [:destroy]
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before_action :fetch_inbox, only: [:destroy, :update]
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def index
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@inboxes = policy_scope(current_account.inboxes)
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@@ -11,6 +11,10 @@ class Api::V1::InboxesController < Api::BaseController
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head :ok
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end
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def update
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@inbox.update(inbox_update_params)
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end
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private
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def fetch_inbox
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@@ -20,4 +24,8 @@ class Api::V1::InboxesController < Api::BaseController
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def check_authorization
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authorize(Inbox)
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end
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def inbox_update_params
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params.require(:inbox).permit(:enable_auto_assignment)
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end
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end
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@@ -74,7 +74,12 @@
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"EDIT": {
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"API": {
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"SUCCESS_MESSAGE": "Widget color updated successfully",
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"AUTO_ASSIGNMENT_SUCCESS_MESSAGE": "Auto assignment updated successfully",
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"ERROR_MESSAGE": "Could not update widget color. Please try again later."
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},
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"AUTO_ASSIGNMENT": {
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"ENABLED": "Enabled",
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"DISABLED": "Disabled"
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}
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},
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"DELETE": {
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@@ -96,7 +101,9 @@
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"MESSENGER_SUB_HEAD": "Place this button inside your body tag",
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"INBOX_AGENTS": "Agents",
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"INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
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"UPDATE": "Update"
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"UPDATE": "Update",
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"AUTO_ASSIGNMENT": "Enable auto assignment",
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"AUTO_ASSIGNMENT_SUB_TEXT": "Enable or disable the automatic assignment of available agents on new conversations"
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}
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}
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}
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@@ -60,6 +60,20 @@
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@select="$v.selectedAgents.$touch"
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/>
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</div>
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<div class="settings--content">
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<settings-form-header
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:title="$t('INBOX_MGMT.SETTINGS_POPUP.AUTO_ASSIGNMENT')"
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:sub-title="$t('INBOX_MGMT.SETTINGS_POPUP.AUTO_ASSIGNMENT_SUB_TEXT')"
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:button-text="$t('INBOX_MGMT.SETTINGS_POPUP.UPDATE')"
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:is-updating="uiFlags.isUpdatingAutoAssignment"
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@update="updateAutoAssignment"
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>
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</settings-form-header>
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<select v-model="autoAssignment">
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<option value="true">{{ $t('INBOX_MGMT.EDIT.AUTO_ASSIGNMENT.ENABLED') }}</option>
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<option value="false">{{ $t('INBOX_MGMT.EDIT.AUTO_ASSIGNMENT.DISABLED') }}</option>
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</select>
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</div>
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</div>
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</template>
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@@ -82,6 +96,7 @@ export default {
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data() {
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return {
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selectedAgents: [],
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autoAssignment: false,
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isUpdating: false,
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isAgentListUpdating: false,
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};
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@@ -123,6 +138,7 @@ export default {
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this.$store.dispatch('agents/get');
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this.$store.dispatch('inboxes/get').then(() => {
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this.fetchAttachedAgents();
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this.autoAssignment = this.inbox.enable_auto_assignment;
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});
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},
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async fetchAttachedAgents() {
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@@ -172,6 +188,19 @@ export default {
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this.showAlert(this.$t('INBOX_MGMT.EDIT.API.SUCCESS_MESSAGE'));
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}
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},
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async updateAutoAssignment() {
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try {
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await this.$store.dispatch('inboxes/updateAutoAssignment', {
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id: this.currentInboxId,
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inbox: {
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enable_auto_assignment: this.autoAssignment,
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},
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});
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this.showAlert(this.$t('INBOX_MGMT.EDIT.API.AUTO_ASSIGNMENT_SUCCESS_MESSAGE'));
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} catch (error) {
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this.showAlert(this.$t('INBOX_MGMT.EDIT.API.AUTO_ASSIGNMENT_SUCCESS_MESSAGE'));
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}
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},
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getWidgetColor() {
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return typeof this.inbox.widget_color !== 'object'
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? this.inbox.widget_color
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@@ -11,6 +11,7 @@ export const state = {
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isFetchingItem: false,
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isCreating: false,
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isUpdating: false,
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isUpdatingAutoAssignment: false,
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isDeleting: false,
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},
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};
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@@ -76,6 +77,17 @@ export const actions = {
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throw new Error(error);
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}
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},
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updateAutoAssignment: async ({ commit }, { id, ...inboxParams }) => {
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commit(types.default.SET_INBOXES_UI_FLAG, { isUpdatingAutoAssignment: true });
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try {
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const response = await InboxesAPI.update(id, inboxParams);
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commit(types.default.EDIT_INBOXES, response.data);
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commit(types.default.SET_INBOXES_UI_FLAG, { isUpdatingAutoAssignment: false });
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} catch (error) {
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commit(types.default.SET_INBOXES_UI_FLAG, { isUpdatingAutoAssignment: false });
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throw new Error(error);
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}
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},
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delete: async ({ commit }, inboxId) => {
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commit(types.default.SET_INBOXES_UI_FLAG, { isDeleting: true });
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try {
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@@ -91,6 +91,31 @@ describe('#actions', () => {
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]);
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});
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});
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describe('#updateAutoAssignment', () => {
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it('sends correct actions if API is success', async () => {
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let updatedInbox = inboxList[0];
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updatedInbox.enable_auto_assignment = false;
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axios.patch.mockResolvedValue({ data: updatedInbox });
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await actions.updateAutoAssignment({ commit }, { id: updatedInbox.id, inbox: { enable_auto_assignment: false} });
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expect(commit.mock.calls).toEqual([
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[types.default.SET_INBOXES_UI_FLAG, { isUpdatingAutoAssignment: true }],
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[types.default.EDIT_INBOXES, updatedInbox],
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[types.default.SET_INBOXES_UI_FLAG, { isUpdatingAutoAssignment: false }],
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]);
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});
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it('sends correct actions if API is error', async () => {
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axios.patch.mockRejectedValue({ message: 'Incorrect header' });
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await expect(
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actions.updateAutoAssignment({ commit }, { id: inboxList[0].id, inbox: { enable_auto_assignment: false} })
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).rejects.toThrow(Error);
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expect(commit.mock.calls).toEqual([
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[types.default.SET_INBOXES_UI_FLAG, { isUpdatingAutoAssignment: true }],
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[types.default.SET_INBOXES_UI_FLAG, { isUpdatingAutoAssignment: false }],
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]);
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});
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});
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describe('#delete', () => {
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it('sends correct actions if API is success', async () => {
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@@ -8,6 +8,7 @@ export default [
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page_id: '12345',
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widget_color: null,
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website_token: null,
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enable_auto_assignment: true,
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},
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{
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id: 2,
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@@ -18,6 +19,7 @@ export default [
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page_id: null,
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widget_color: '#7B64FF',
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website_token: 'randomid123',
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enable_auto_assignment: true,
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},
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{
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id: 3,
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@@ -28,6 +30,7 @@ export default [
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page_id: null,
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widget_color: '#68BC00',
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website_token: 'randomid124',
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enable_auto_assignment: true,
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},
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{
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id: 4,
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@@ -38,5 +41,6 @@ export default [
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page_id: null,
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widget_color: '#68BC00',
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website_token: 'randomid125',
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enable_auto_assignment: true,
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},
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];
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@@ -22,6 +22,7 @@ describe('#getters', () => {
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page_id: '12345',
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widget_color: null,
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website_token: null,
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enable_auto_assignment: true,
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});
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});
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@@ -32,6 +33,7 @@ describe('#getters', () => {
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isFetchingItem: false,
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isCreating: false,
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isUpdating: false,
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isUpdatingAutoAssignment: false,
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isDeleting: false,
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},
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};
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@@ -40,6 +42,7 @@ describe('#getters', () => {
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isFetchingItem: false,
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isCreating: false,
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isUpdating: false,
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isUpdatingAutoAssignment: false,
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isDeleting: false,
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});
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});
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@@ -151,6 +151,7 @@ class Conversation < ApplicationRecord
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def run_round_robin
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# return unless conversation.account.has_feature?(round_robin)
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# return unless conversation.account.round_robin_enabled?
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return unless inbox.enable_auto_assignment
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return if assignee
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inbox.next_available_agent.then { |new_assignee| update_assignee(new_assignee) }
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@@ -4,13 +4,14 @@
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#
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# Table name: inboxes
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#
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# id :integer not null, primary key
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# channel_type :string
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# name :string not null
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# created_at :datetime not null
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# updated_at :datetime not null
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# account_id :integer not null
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# channel_id :integer not null
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# id :integer not null, primary key
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# channel_type :string
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# enable_auto_assignment :boolean default(TRUE)
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# name :string not null
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# created_at :datetime not null
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# updated_at :datetime not null
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# account_id :integer not null
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# channel_id :integer not null
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#
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# Indexes
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#
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@@ -8,5 +8,6 @@ json.payload do
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json.page_id inbox.channel.try(:page_id)
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json.widget_color inbox.channel.try(:widget_color)
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json.website_token inbox.channel.try(:website_token)
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json.enable_auto_assignment inbox.enable_auto_assignment
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end
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end
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