diff --git a/app/javascript/widget/components/UnreadMessage.vue b/app/javascript/widget/components/UnreadMessage.vue
index d1881be90..ca9500350 100644
--- a/app/javascript/widget/components/UnreadMessage.vue
+++ b/app/javascript/widget/components/UnreadMessage.vue
@@ -60,8 +60,8 @@ export default {
     },
     agentName() {
       if (this.isSenderExist(this.sender)) {
-        const { available_name: availableName } = this.sender;
-        return availableName;
+        const { available_name: availableName, name } = this.sender;
+        return availableName || name || '';
       }
       if (this.useInboxAvatarForBot) {
         return this.channelConfig.websiteName;