feat: Enable Capacity Config UI (#5164)
- Enables Capacity Config in UI - Rewrite auto assignment Logic to consider only online agents fixes: #4990
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module OnlineStatusTracker
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class OnlineStatusTracker
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# NOTE: You can customise the environment variable to keep your agents/contacts as online for longer
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PRESENCE_DURATION = ENV.fetch('PRESENCE_DURATION', 20).to_i.seconds
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