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fix: calculation for resolution count (#7293)

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* fix: calculation for resolution count

* test: resolution count bug fix

- ensure enqueued jobs are run
- fix the dates check, conversations resolved today should show up in today

* feat: ensure conversations are resolved

* test: do not count extra events if the conversation is not resolved currently

* fix: typo
This commit is contained in:
Shivam Mishra
2023-06-14 13:50:10 +05:30
committed by GitHub
parent a86e236d19
commit 2e79a32db7
2 changed files with 26 additions and 6 deletions
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4
app/helpers/report_helper.rb
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@@ -29,7 +29,9 @@ module ReportHelper
end
def resolutions_count
(get_grouped_values scope.conversations.where(account_id: account.id).resolved).count
object_scope = scope.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_resolved,
conversations: { status: :resolved }).distinct
(get_grouped_values object_scope).count
end
def avg_first_response_time