diff --git a/app/javascript/dashboard/components/layout/config/sidebarItems/primaryMenu.js b/app/javascript/dashboard/components/layout/config/sidebarItems/primaryMenu.js
index 01c2cf107..05d545634 100644
--- a/app/javascript/dashboard/components/layout/config/sidebarItems/primaryMenu.js
+++ b/app/javascript/dashboard/components/layout/config/sidebarItems/primaryMenu.js
@@ -1,3 +1,4 @@
+import { FEATURE_FLAGS } from '../../../../featureFlags';
 import { frontendURL } from '../../../../helper/URLHelper';
 
 const primaryMenuItems = accountId => [
@@ -13,6 +14,7 @@ const primaryMenuItems = accountId => [
     icon: 'book-contacts',
     key: 'contacts',
     label: 'CONTACTS',
+    featureFlag: FEATURE_FLAGS.CRM,
     toState: frontendURL(`accounts/${accountId}/contacts`),
     toStateName: 'contacts_dashboard',
     roles: ['administrator', 'agent'],
@@ -21,6 +23,7 @@ const primaryMenuItems = accountId => [
     icon: 'arrow-trending-lines',
     key: 'reports',
     label: 'REPORTS',
+    featureFlag: FEATURE_FLAGS.REPORTS,
     toState: frontendURL(`accounts/${accountId}/reports`),
     toStateName: 'settings_account_reports',
     roles: ['administrator'],
@@ -29,7 +32,7 @@ const primaryMenuItems = accountId => [
     icon: 'megaphone',
     key: 'campaigns',
     label: 'CAMPAIGNS',
-    featureFlag: 'campaigns',
+    featureFlag: FEATURE_FLAGS.CAMPAIGNS,
     toState: frontendURL(`accounts/${accountId}/campaigns`),
     toStateName: 'settings_account_campaigns',
     roles: ['administrator'],
@@ -38,7 +41,7 @@ const primaryMenuItems = accountId => [
     icon: 'library',
     key: 'helpcenter',
     label: 'HELP_CENTER.TITLE',
-    featureFlag: 'help_center',
+    featureFlag: FEATURE_FLAGS.HELP_CENTER,
     toState: frontendURL(`accounts/${accountId}/portals`),
     toStateName: 'default_portal_articles',
     roles: ['administrator'],
diff --git a/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js b/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js
index 768e42ea5..62133bec9 100644
--- a/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js
+++ b/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js
@@ -102,6 +102,7 @@ const settings = accountId => ({
       label: 'AGENT_BOTS',
       beta: true,
       hasSubMenu: false,
+      globalConfigFlag: 'csmlEditorHost',
       toState: frontendURL(`accounts/${accountId}/settings/agent-bots`),
       toStateName: 'agent_bots',
       featureFlag: FEATURE_FLAGS.AGENT_BOTS,
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/OptionsMenu.vue b/app/javascript/dashboard/components/layout/sidebarComponents/OptionsMenu.vue
index 19430379f..c100fe93a 100644
--- a/app/javascript/dashboard/components/layout/sidebarComponents/OptionsMenu.vue
+++ b/app/javascript/dashboard/components/layout/sidebarComponents/OptionsMenu.vue
@@ -61,6 +61,24 @@
             </a>
           </router-link>
         </woot-dropdown-item>
+        <woot-dropdown-item v-if="currentUser.type === 'SuperAdmin'">
+          <a
+            href="/super_admin"
+            class="button small clear secondary"
+            target="_blank"
+            rel="noopener nofollow noreferrer"
+            @click="$emit('close')"
+          >
+            <fluent-icon
+              icon="content-settings"
+              size="14"
+              class="icon icon--font"
+            />
+            <span class="button__content">
+              {{ $t('SIDEBAR_ITEMS.SUPER_ADMIN_CONSOLE') }}
+            </span>
+          </a>
+        </woot-dropdown-item>
         <woot-dropdown-item>
           <woot-button
             variant="clear"
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue b/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue
index 4336b2ebf..dc0888691 100644
--- a/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue
+++ b/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue
@@ -106,18 +106,22 @@ export default {
       activeInbox: 'getSelectedInbox',
       accountId: 'getCurrentAccountId',
       isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
+      globalConfig: 'globalConfig/get',
     }),
     hasSubMenu() {
       return !!this.menuItem.children;
     },
     isMenuItemVisible() {
-      if (!this.menuItem.featureFlag) {
-        return true;
+      if (this.menuItem.globalConfigFlag) {
+        return !!this.globalConfig[this.menuItem.globalConfigFlag];
       }
-      return this.isFeatureEnabledonAccount(
-        this.accountId,
-        this.menuItem.featureFlag
-      );
+      if (this.menuItem.featureFlag) {
+        return this.isFeatureEnabledonAccount(
+          this.accountId,
+          this.menuItem.featureFlag
+        );
+      }
+      return true;
     },
     isAllConversations() {
       return (
diff --git a/app/javascript/dashboard/featureFlags.js b/app/javascript/dashboard/featureFlags.js
index c6bc736cf..2358a2731 100644
--- a/app/javascript/dashboard/featureFlags.js
+++ b/app/javascript/dashboard/featureFlags.js
@@ -1,13 +1,18 @@
 export const FEATURE_FLAGS = {
   AGENT_BOTS: 'agent_bots',
   AGENT_MANAGEMENT: 'agent_management',
+  AUTO_RESOLVE_CONVERSATIONS: 'auto_resolve_conversations',
   AUTOMATIONS: 'automations',
+  CAMPAIGNS: 'campaigns',
   CANNED_RESPONSES: 'canned_responses',
+  CRM: 'crm',
   CUSTOM_ATTRIBUTES: 'custom_attributes',
   INBOX_MANAGEMENT: 'inbox_management',
   INTEGRATIONS: 'integrations',
   LABELS: 'labels',
   MACROS: 'macros',
+  HELP_CENTER: 'help_center',
+  REPORTS: 'reports',
   TEAM_MANAGEMENT: 'team_management',
   VOICE_RECORDER: 'voice_recorder',
 };
diff --git a/app/javascript/dashboard/i18n/locale/en/settings.json b/app/javascript/dashboard/i18n/locale/en/settings.json
index 25979f659..e8eac0e8e 100644
--- a/app/javascript/dashboard/i18n/locale/en/settings.json
+++ b/app/javascript/dashboard/i18n/locale/en/settings.json
@@ -132,6 +132,7 @@
     "SELECTOR_SUBTITLE": "Select an account from the following list",
     "PROFILE_SETTINGS": "Profile Settings",
     "KEYBOARD_SHORTCUTS": "Keyboard Shortcuts",
+    "SUPER_ADMIN_CONSOLE": "Super Admin Console",
     "LOGOUT": "Logout"
   },
   "APP_GLOBAL": {
diff --git a/app/javascript/dashboard/routes/dashboard/commands/goToCommandHotKeys.js b/app/javascript/dashboard/routes/dashboard/commands/goToCommandHotKeys.js
index b1d17dcbb..03914184f 100644
--- a/app/javascript/dashboard/routes/dashboard/commands/goToCommandHotKeys.js
+++ b/app/javascript/dashboard/routes/dashboard/commands/goToCommandHotKeys.js
@@ -32,6 +32,7 @@ const GO_TO_COMMANDS = [
     id: 'goto_contacts_dashboard',
     title: 'COMMAND_BAR.COMMANDS.GO_TO_CONTACTS_DASHBOARD',
     section: 'COMMAND_BAR.SECTIONS.GENERAL',
+    featureFlag: FEATURE_FLAGS.CRM,
     icon: ICON_CONTACT_DASHBOARD,
     path: accountId => `accounts/${accountId}/contacts`,
     role: ['administrator', 'agent'],
@@ -40,6 +41,7 @@ const GO_TO_COMMANDS = [
     id: 'open_reports_overview',
     section: 'COMMAND_BAR.SECTIONS.REPORTS',
     title: 'COMMAND_BAR.COMMANDS.GO_TO_REPORTS_OVERVIEW',
+    featureFlag: FEATURE_FLAGS.REPORTS,
     icon: ICON_REPORTS_OVERVIEW,
     path: accountId => `accounts/${accountId}/reports/overview`,
     role: ['administrator'],
@@ -48,6 +50,7 @@ const GO_TO_COMMANDS = [
     id: 'open_conversation_reports',
     section: 'COMMAND_BAR.SECTIONS.REPORTS',
     title: 'COMMAND_BAR.COMMANDS.GO_TO_CONVERSATION_REPORTS',
+    featureFlag: FEATURE_FLAGS.REPORTS,
     icon: ICON_CONVERSATION_REPORTS,
     path: accountId => `accounts/${accountId}/reports/conversation`,
     role: ['administrator'],
@@ -56,6 +59,7 @@ const GO_TO_COMMANDS = [
     id: 'open_agent_reports',
     section: 'COMMAND_BAR.SECTIONS.REPORTS',
     title: 'COMMAND_BAR.COMMANDS.GO_TO_AGENT_REPORTS',
+    featureFlag: FEATURE_FLAGS.REPORTS,
     icon: ICON_AGENT_REPORTS,
     path: accountId => `accounts/${accountId}/reports/agent`,
     role: ['administrator'],
@@ -64,6 +68,7 @@ const GO_TO_COMMANDS = [
     id: 'open_label_reports',
     section: 'COMMAND_BAR.SECTIONS.REPORTS',
     title: 'COMMAND_BAR.COMMANDS.GO_TO_LABEL_REPORTS',
+    featureFlag: FEATURE_FLAGS.REPORTS,
     icon: ICON_LABEL_REPORTS,
     path: accountId => `accounts/${accountId}/reports/label`,
     role: ['administrator'],
@@ -72,6 +77,7 @@ const GO_TO_COMMANDS = [
     id: 'open_inbox_reports',
     section: 'COMMAND_BAR.SECTIONS.REPORTS',
     title: 'COMMAND_BAR.COMMANDS.GO_TO_INBOX_REPORTS',
+    featureFlag: FEATURE_FLAGS.REPORTS,
     icon: ICON_INBOX_REPORTS,
     path: accountId => `accounts/${accountId}/reports/inboxes`,
     role: ['administrator'],
@@ -80,6 +86,7 @@ const GO_TO_COMMANDS = [
     id: 'open_team_reports',
     section: 'COMMAND_BAR.SECTIONS.REPORTS',
     title: 'COMMAND_BAR.COMMANDS.GO_TO_TEAM_REPORTS',
+    featureFlag: FEATURE_FLAGS.REPORTS,
     icon: ICON_TEAM_REPORTS,
     path: accountId => `accounts/${accountId}/reports/teams`,
     role: ['administrator'],
diff --git a/app/javascript/dashboard/routes/dashboard/settings/account/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/account/Index.vue
index 9a23ceb1e..2757e8a4e 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/account/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/account/Index.vue
@@ -62,7 +62,10 @@
               "
             />
           </label>
-          <label :class="{ error: $v.autoResolveDuration.$error }">
+          <label
+            v-if="showAutoResolutionConfig"
+            :class="{ error: $v.autoResolveDuration.$error }"
+          >
             {{ $t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE_DURATION.LABEL') }}
             <input
               v-model="autoResolveDuration"
@@ -120,6 +123,7 @@ import { mapGetters } from 'vuex';
 import alertMixin from 'shared/mixins/alertMixin';
 import configMixin from 'shared/mixins/configMixin';
 import accountMixin from '../../../../mixins/account';
+import { FEATURE_FLAGS } from '../../../../featureFlags';
 const semver = require('semver');
 
 export default {
@@ -153,7 +157,15 @@ export default {
       globalConfig: 'globalConfig/get',
       getAccount: 'accounts/getAccount',
       uiFlags: 'accounts/getUIFlags',
+      accountId: 'getCurrentAccountId',
+      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
     }),
+    showAutoResolutionConfig() {
+      return this.isFeatureEnabledonAccount(
+        this.accountId,
+        FEATURE_FLAGS.AUTO_RESOLVE_CONVERSATIONS
+      );
+    },
     hasAnUpdateAvailable() {
       if (!semver.valid(this.latestChatwootVersion)) {
         return false;
diff --git a/app/javascript/dashboard/store/modules/accounts.js b/app/javascript/dashboard/store/modules/accounts.js
index e3dec602d..80fad32a1 100644
--- a/app/javascript/dashboard/store/modules/accounts.js
+++ b/app/javascript/dashboard/store/modules/accounts.js
@@ -21,7 +21,16 @@ export const getters = {
   getUIFlags($state) {
     return $state.uiFlags;
   },
-  isFeatureEnabledonAccount: $state => (id, featureName) => {
+  isFeatureEnabledonAccount: ($state, _, __, rootGetters) => (
+    id,
+    featureName
+  ) => {
+    // If a user is SuperAdmin and has access to the account, then they would see all the available features
+    const isUserASuperAdmin = rootGetters.getCurrentUser?.type === 'SuperAdmin';
+    if (isUserASuperAdmin) {
+      return true;
+    }
+
     const { features = {} } =
       $state.records.find(record => record.id === Number(id)) || {};
     return features[featureName] || false;
diff --git a/app/javascript/shared/components/FluentIcon/dashboard-icons.json b/app/javascript/shared/components/FluentIcon/dashboard-icons.json
index 9d5e02327..a431b6ffa 100644
--- a/app/javascript/shared/components/FluentIcon/dashboard-icons.json
+++ b/app/javascript/shared/components/FluentIcon/dashboard-icons.json
@@ -57,6 +57,7 @@
   "contact-card-group-outline": "M18.75 4A3.25 3.25 0 0 1 22 7.25v9.505a3.25 3.25 0 0 1-3.25 3.25H5.25A3.25 3.25 0 0 1 2 16.755V7.25a3.25 3.25 0 0 1 3.066-3.245L5.25 4h13.5Zm0 1.5H5.25l-.144.006A1.75 1.75 0 0 0 3.5 7.25v9.505c0 .966.784 1.75 1.75 1.75h13.5a1.75 1.75 0 0 0 1.75-1.75V7.25a1.75 1.75 0 0 0-1.75-1.75Zm-9.497 7a.75.75 0 0 1 .75.75v.582c0 1.272-.969 1.918-2.502 1.918S5 15.104 5 13.831v-.581a.75.75 0 0 1 .75-.75h3.503Zm1.58-.001 1.417.001a.75.75 0 0 1 .75.75v.333c0 .963-.765 1.417-1.875 1.417-.116 0-.229-.005-.337-.015a2.85 2.85 0 0 0 .206-.9l.009-.253v-.582c0-.269-.061-.524-.17-.751Zm4.417.001h3a.75.75 0 0 1 .102 1.493L18.25 14h-3a.75.75 0 0 1-.102-1.493l.102-.007h3-3Zm-7.75-4a1.5 1.5 0 1 1 0 3.001 1.5 1.5 0 0 1 0-3.001Zm3.87.502a1.248 1.248 0 1 1 0 2.496 1.248 1.248 0 0 1 0-2.496Zm3.88.498h3a.75.75 0 0 1 .102 1.493L18.25 11h-3a.75.75 0 0 1-.102-1.493l.102-.007h3-3Z",
   "contact-card-outline": "M19.75 4A2.25 2.25 0 0 1 22 6.25v11.505a2.25 2.25 0 0 1-2.25 2.25H4.25A2.25 2.25 0 0 1 2 17.755V6.25A2.25 2.25 0 0 1 4.25 4h15.5Zm0 1.5H4.25a.75.75 0 0 0-.75.75v11.505c0 .414.336.75.75.75h15.5a.75.75 0 0 0 .75-.75V6.25a.75.75 0 0 0-.75-.75Zm-10 7a.75.75 0 0 1 .75.75v.493l-.008.108c-.163 1.113-1.094 1.65-2.492 1.65s-2.33-.537-2.492-1.65l-.008-.11v-.491a.75.75 0 0 1 .75-.75h3.5Zm3.502.496h4.498a.75.75 0 0 1 .102 1.493l-.102.007h-4.498a.75.75 0 0 1-.102-1.493l.102-.007h4.498-4.498ZM8 8.502a1.5 1.5 0 1 1 0 3 1.5 1.5 0 0 1 0-3Zm5.252.998h4.498a.75.75 0 0 1 .102 1.493L17.75 11h-4.498a.75.75 0 0 1-.102-1.493l.102-.007h4.498-4.498Z",
   "contact-identify-outline": "m11.91 13.998 7.843.002a2.25 2.25 0 0 1 2.25 2.25v.905A3.75 3.75 0 0 1 20.696 20C19.13 21.344 16.89 22 14 22h-.179c.234-.47.242-1.025.026-1.502l.153.003c2.56 0 4.458-.557 5.719-1.64a2.25 2.25 0 0 0 .784-1.706v-.905a.75.75 0 0 0-.75-.75h-7.776a5.565 5.565 0 0 0-.068-1.502ZM6.5 10.5a4.5 4.5 0 0 1 3.46 7.376l2.823 2.814a.75.75 0 0 1-.975 1.135l-.085-.073-2.903-2.896A4.5 4.5 0 1 1 6.5 10.5Zm0 1.5a3 3 0 1 0 0 6 3 3 0 0 0 0-6ZM14 2.004a5 5 0 1 1 0 10 5 5 0 0 1 0-10Zm0 1.5a3.5 3.5 0 1 0 0 7 3.5 3.5 0 0 0 0-7Z",
+  "content-settings-outline": "m17.751 3 .185.005a3.25 3.25 0 0 1 3.06 3.06l.005.185v5.772a6.468 6.468 0 0 0-1.5-.709L19.5 8H4.501L4.5 17.75a1.75 1.75 0 0 0 1.606 1.744l.144.006h5.064c.172.534.412 1.037.708 1.5H6.25a3.25 3.25 0 0 1-3.245-3.066L3 17.75V6.25a3.25 3.25 0 0 1 3.066-3.245L6.25 3h11.501Zm0 1.5h-11.5a1.75 1.75 0 0 0-1.75 1.75v.25h15v-.25a1.75 1.75 0 0 0-1.75-1.75Zm-7.501 5a.75.75 0 0 1 .743.648l.007.102v7a.75.75 0 0 1-.648.743L10.25 18h-3.5a.75.75 0 0 1-.743-.648L6 17.25v-7a.75.75 0 0 1 .648-.743L6.75 9.5h3.5ZM9.5 11h-2v5.5h2V11Zm8.5-.75a.75.75 0 0 0-.75-.75h-4.496l-.101.007A.75.75 0 0 0 12.754 11h4.496l.102-.007A.75.75 0 0 0 18 10.25Zm-3.72 3.725a2 2 0 0 1-1.442 2.497l-.584.144a5.729 5.729 0 0 0 .006 1.807l.54.13a2 2 0 0 1 1.45 2.51l-.187.632c.44.386.94.699 1.484.921l.494-.518a2 2 0 0 1 2.899 0l.498.525a5.28 5.28 0 0 0 1.483-.913l-.198-.686a2 2 0 0 1 1.442-2.496l.583-.144a5.729 5.729 0 0 0-.006-1.808l-.54-.13a2 2 0 0 1-1.45-2.51l.187-.63a5.28 5.28 0 0 0-1.484-.923l-.493.519a2 2 0 0 1-2.9 0l-.498-.525c-.544.22-1.044.53-1.483.912l.198.686ZM17.5 19c-.8 0-1.45-.672-1.45-1.5 0-.829.65-1.5 1.45-1.5.8 0 1.45.671 1.45 1.5 0 .828-.65 1.5-1.45 1.5Z",
   "copy-outline": [
     "M8 3a1 1 0 0 0-1 1v.5a.5.5 0 0 1-1 0V4a2 2 0 0 1 2-2h.5a.5.5 0 0 1 0 1H8z",
     "M7 12a1 1 0 0 0 1 1h.5a.5.5 0 0 1 0 1H8a2 2 0 0 1-2-2v-.5a.5.5 0 0 1 1 0v.5z",
diff --git a/app/views/api/v1/models/_user.json.jbuilder b/app/views/api/v1/models/_user.json.jbuilder
index 4e7075e39..74df836c0 100644
--- a/app/views/api/v1/models/_user.json.jbuilder
+++ b/app/views/api/v1/models/_user.json.jbuilder
@@ -16,6 +16,7 @@ json.custom_attributes resource.custom_attributes if resource.custom_attributes.
 json.role resource.active_account_user&.role
 json.ui_settings resource.ui_settings
 json.uid resource.uid
+json.type resource.type
 json.accounts do
   json.array! resource.account_users do |account_user|
     json.id account_user.account_id
diff --git a/config/features.yml b/config/features.yml
index c8be5b261..5df50ba92 100644
--- a/config/features.yml
+++ b/config/features.yml
@@ -1,8 +1,6 @@
 # DO NOT change the order of features EVER
 - name: inbound_emails
   enabled: true
-- name: channel_website
-  enabled: true
 - name: channel_email
   enabled: true
 - name: channel_facebook
@@ -15,8 +13,6 @@
   enabled: false
 - name: email_continuity_on_api_channel
   enabled: false
-- name: campaigns
-  enabled: true
 - name: help_center
   enabled: true
 - name: agent_bots
@@ -43,3 +39,13 @@
   enabled: true
 - name: mobile_v2
   enabled: false
+- name: channel_website
+  enabled: true
+- name: campaigns
+  enabled: true
+- name: reports
+  enabled: true
+- name: crm
+  enabled: true
+- name: auto_resolve_conversations
+  enabled: true
diff --git a/db/migrate/20221219162759_enabled_new_features.rb b/db/migrate/20221219162759_enabled_new_features.rb
new file mode 100644
index 000000000..6340ad668
--- /dev/null
+++ b/db/migrate/20221219162759_enabled_new_features.rb
@@ -0,0 +1,16 @@
+class EnabledNewFeatures < ActiveRecord::Migration[6.1]
+  def change
+    Account.find_in_batches do |account_batch|
+      account_batch.each do |account|
+        account.enable_features(
+          'channel_website',
+          'campaigns',
+          'reports',
+          'crm',
+          'auto_resolve_conversations'
+        )
+        account.save!
+      end
+    end
+  end
+end
diff --git a/db/schema.rb b/db/schema.rb
index 60cfb93e6..2153451e1 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -10,7 +10,7 @@
 #
 # It's strongly recommended that you check this file into your version control system.
 
-ActiveRecord::Schema.define(version: 2022_11_16_000514) do
+ActiveRecord::Schema.define(version: 2022_12_19_162759) do
 
   # These are extensions that must be enabled in order to support this database
   enable_extension "pg_stat_statements"