feat: Add None option in automation assign agent actions (#7900)

app/javascript/dashboard/helper/automationHelper.js

@@ -120,9 +120,18 @@ export const generateConditionOptions = (options, key = 'id') => {
   });
 };
 
+// Add the "None" option to the agent list
+export const agentList = agents => [
+  {
+    id: 'nil',
+    name: 'None',
+  },
+  ...(agents || []),
+];
+
 export const getActionOptions = ({ agents, teams, labels, type }) => {
   const actionsMap = {
-    assign_agent: agents,
+    assign_agent: agentList(agents),
     assign_team: teams,
     send_email_to_team: teams,
     add_label: generateConditionOptions(labels, 'title'),

app/services/action_service.rb

@@ -32,6 +32,8 @@ class ActionService
   end
 
   def assign_agent(agent_ids = [])
+    return @conversation.update!(assignee_id: nil) if agent_ids[0] == 'nil'
+
     return unless agent_belongs_to_inbox?(agent_ids)
 
     @agent = @account.users.find_by(id: agent_ids)