diff --git a/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js b/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js
index 3ea6d39bf..f450bd7a7 100644
--- a/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js
+++ b/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js
@@ -142,20 +142,13 @@ const settings = accountId => ({
       toStateName: 'settings_applications',
       featureFlag: FEATURE_FLAGS.INTEGRATIONS,
     },
-    {
-      icon: 'credit-card-person',
-      label: 'BILLING',
-      hasSubMenu: false,
-      toState: frontendURL(`accounts/${accountId}/settings/billing`),
-      toStateName: 'billing_settings_index',
-      showOnlyOnCloud: true,
-    },
     {
       icon: 'key',
       label: 'AUDIT_LOGS',
       hasSubMenu: false,
       toState: frontendURL(`accounts/${accountId}/settings/audit-log/list`),
       toStateName: 'auditlogs_list',
+      isEnterpriseOnly: true,
       featureFlag: FEATURE_FLAGS.AUDIT_LOGS,
       beta: true,
     },
@@ -165,9 +158,18 @@ const settings = accountId => ({
       hasSubMenu: false,
       toState: frontendURL(`accounts/${accountId}/settings/sla/list`),
       toStateName: 'sla_list',
+      isEnterpriseOnly: true,
       featureFlag: FEATURE_FLAGS.SLA,
       beta: true,
     },
+    {
+      icon: 'credit-card-person',
+      label: 'BILLING',
+      hasSubMenu: false,
+      toState: frontendURL(`accounts/${accountId}/settings/billing`),
+      toStateName: 'billing_settings_index',
+      showOnlyOnCloud: true,
+    },
   ],
 });
 
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue b/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue
index 05f6ebfe1..a7009523a 100644
--- a/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue
+++ b/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue
@@ -2,7 +2,7 @@
   <li v-show="isMenuItemVisible" class="mt-1">
     <div v-if="hasSubMenu" class="flex justify-between">
       <span
-        class="text-sm text-slate-700 dark:text-slate-200 font-semibold my-2 px-2 pt-1"
+        class="px-2 pt-1 my-2 text-sm font-semibold text-slate-700 dark:text-slate-200"
       >
         {{ $t(`SIDEBAR.${menuItem.label}`) }}
       </span>
@@ -19,7 +19,7 @@
     </div>
     <router-link
       v-else
-      class="rounded-lg leading-4 font-medium flex items-center p-2 m-0 text-sm text-slate-700 dark:text-slate-100 hover:bg-slate-25 dark:hover:bg-slate-800"
+      class="flex items-center p-2 m-0 text-sm font-medium leading-4 rounded-lg text-slate-700 dark:text-slate-100 hover:bg-slate-25 dark:hover:bg-slate-800"
       :class="computedClass"
       :to="menuItem && menuItem.toState"
     >
@@ -31,7 +31,7 @@
       {{ $t(`SIDEBAR.${menuItem.label}`) }}
       <span
         v-if="showChildCount(menuItem.count)"
-        class="rounded-md text-xxs font-medium mx-1 py-0 px-1"
+        class="px-1 py-0 mx-1 font-medium rounded-md text-xxs"
         :class="{
           'text-slate-300 dark:text-slate-600': isCountZero && !isActiveView,
           'text-slate-600 dark:text-slate-50': !isCountZero && !isActiveView,
@@ -46,13 +46,13 @@
         v-if="menuItem.beta"
         data-view-component="true"
         label="Beta"
-        class="px-1 mx-1 inline-block font-medium leading-4 border border-green-400 text-green-500 rounded-lg text-xxs"
+        class="inline-block px-1 mx-1 font-medium leading-4 text-green-500 border border-green-400 rounded-lg text-xxs"
       >
         {{ $t('SIDEBAR.BETA') }}
       </span>
     </router-link>
 
-    <ul v-if="hasSubMenu" class="list-none ml-0 mb-0">
+    <ul v-if="hasSubMenu" class="mb-0 ml-0 list-none">
       <secondary-child-nav-item
         v-for="child in menuItem.children"
         :key="child.id"
@@ -94,6 +94,7 @@
 import { mapGetters } from 'vuex';
 
 import adminMixin from '../../../mixins/isAdmin';
+import configMixin from 'shared/mixins/configMixin';
 import {
   getInboxClassByType,
   getInboxWarningIconClass,
@@ -107,7 +108,7 @@ import {
 
 export default {
   components: { SecondaryChildNavItem },
-  mixins: [adminMixin],
+  mixins: [adminMixin, configMixin],
   props: {
     menuItem: {
       type: Object,
@@ -132,15 +133,33 @@ export default {
     },
     isMenuItemVisible() {
       if (this.menuItem.globalConfigFlag) {
+        // this checks for the `csmlEditorHost` flag in the global config
+        // if this is present, we toggle the CSML editor menu item
+        // TODO: This is very specific, and can be handled better, fix it
         return !!this.globalConfig[this.menuItem.globalConfigFlag];
       }
+
+      let isFeatureEnabled = true;
+      if (this.menuItem.featureFlag) {
+        isFeatureEnabled = this.isFeatureEnabledonAccount(
+          this.accountId,
+          this.menuItem.featureFlag
+        );
+      }
+
+      if (this.menuItem.isEnterpriseOnly) {
+        if (!this.isEnterprise) return false;
+        return isFeatureEnabled || this.globalConfig.displayManifest;
+      }
+
       if (this.menuItem.featureFlag) {
         return this.isFeatureEnabledonAccount(
           this.accountId,
           this.menuItem.featureFlag
         );
       }
-      return true;
+
+      return isFeatureEnabled;
     },
     isAllConversations() {
       return (
diff --git a/app/javascript/dashboard/i18n/locale/en/sla.json b/app/javascript/dashboard/i18n/locale/en/sla.json
index ce6e3d17e..e3c1c9a06 100644
--- a/app/javascript/dashboard/i18n/locale/en/sla.json
+++ b/app/javascript/dashboard/i18n/locale/en/sla.json
@@ -6,6 +6,17 @@
     "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
     "LEARN_MORE": "Learn more about SLA",
     "LOADING": "Fetching SLAs",
+    "PAYWALL": {
+      "TITLE": "Upgrade to create SLAs",
+      "AVAILABLE_ON": "The SLA feature is only available in the Business and Enterprise plans.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to advanced features like team management, automations, custom attributes, and more.",
+      "UPGRADE_NOW": "Upgrade now"
+    },
+    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "The SLA feature is only available in the paid plans.",
+      "UPGRADE_PROMPT": "Upgrade to a paid plan to access advanced features like audit logs, agent capacity, and more.",
+      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+    },
     "LIST": {
       "404": "There are no SLAs available in this account.",
       "EMPTY": {
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/sla/Index.vue
index 80b0fbbc1..21d2f5257 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/sla/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/Index.vue
@@ -10,44 +10,17 @@
       <SLAListItemLoading v-for="ii in 2" :key="ii" class="mb-3" />
     </template>
     <template #body>
-      <div v-if="!records.length" class="w-full min-h-[12rem] relative">
-        <div class="w-full space-y-3">
-          <SLA-list-item
-            class="opacity-25 dark:opacity-20"
-            :sla-name="$t('SLA.LIST.EMPTY.TITLE_1')"
-            :description="$t('SLA.LIST.EMPTY.DESC_1')"
-            first-response="20m"
-            next-response="1h"
-            resolution-time="24h"
-            has-business-hours
-          />
-          <SLA-list-item
-            class="opacity-25 dark:opacity-20"
-            :sla-name="$t('SLA.LIST.EMPTY.TITLE_2')"
-            :description="$t('SLA.LIST.EMPTY.DESC_2')"
-            first-response="2h"
-            next-response="4h"
-            resolution-time="4d"
-            has-business-hours
-          />
-        </div>
-        <div
-          class="absolute inset-0 flex flex-col items-center justify-center w-full h-full bg-gradient-to-t from-white dark:from-slate-900 to-transparent"
-        >
-          <p class="max-w-xs text-sm font-medium text-center">
-            {{ $t('SLA.LIST.404') }}
-          </p>
-          <woot-button
-            color-scheme="primary"
-            icon="plus-sign"
-            class="px-5 mt-4 rounded-xl"
-            @click="openAddPopup"
-          >
-            {{ $t('SLA.ADD_ACTION_LONG') }}
-          </woot-button>
-        </div>
-      </div>
-      <div v-if="records.length" class="flex flex-col w-full h-full gap-3">
+      <SLAPaywallEnterprise
+        v-if="isBehindAPaywall"
+        :is-super-admin="isSuperAdmin"
+        :is-on-chatwoot-cloud="isOnChatwootCloud"
+        @click="onClickCTA"
+      />
+      <SLAEmptyState
+        v-else-if="!records.length"
+        @primary-action="openAddPopup"
+      />
+      <div v-else class="flex flex-col w-full h-full gap-3">
         <SLA-list-item
           v-for="sla in records"
           :key="sla.title"
@@ -80,25 +53,30 @@
   </settings-layout>
 </template>
 <script>
+import AddSLA from './AddSLA.vue';
 import SettingsLayout from '../SettingsLayout.vue';
+import SLAEmptyState from './components/SLAEmptyState.vue';
 import SLAHeader from './components/SLAHeader.vue';
 import SLAListItem from './components/SLAListItem.vue';
 import SLAListItemLoading from './components/SLAListItemLoading.vue';
+import SLAPaywallEnterprise from './components/SLAPaywallEnterprise.vue';
+
 import { mapGetters } from 'vuex';
 import { convertSecondsToTimeUnit } from '@chatwoot/utils';
-
-import AddSLA from './AddSLA.vue';
 import alertMixin from 'shared/mixins/alertMixin';
+import configMixin from 'shared/mixins/configMixin';
 
 export default {
   components: {
     AddSLA,
+    SettingsLayout,
+    SLAEmptyState,
     SLAHeader,
     SLAListItem,
     SLAListItemLoading,
-    SettingsLayout,
+    SLAPaywallEnterprise,
   },
-  mixins: [alertMixin],
+  mixins: [alertMixin, configMixin],
   data() {
     return {
       loading: {},
@@ -109,7 +87,12 @@ export default {
   },
   computed: {
     ...mapGetters({
+      globalConfig: 'globalConfig/get',
+      isOnChatwootCloud: 'globalConfig/isOnChatwootCloud',
+      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
       records: 'sla/getSLA',
+      currentUser: 'getCurrentUser',
+      accountId: 'getCurrentAccountId',
       uiFlags: 'sla/getUIFlags',
     }),
     deleteConfirmText() {
@@ -121,12 +104,21 @@ export default {
     deleteMessage() {
       return ` ${this.selectedResponse.name}`;
     },
+    isBehindAPaywall() {
+      return !this.isFeatureEnabledonAccount(this.accountId, 'sla');
+    },
+    isSuperAdmin() {
+      return this.currentUser.type === 'SuperAdmin';
+    },
   },
   mounted() {
     this.$store.dispatch('sla/get');
   },
   methods: {
     openAddPopup() {
+      if (this.isBehindAPaywall) {
+        return;
+      }
       this.showAddPopup = true;
     },
     hideAddPopup() {
@@ -166,6 +158,12 @@ export default {
       if (!time) return '-';
       return `${time}${unit}`;
     },
+    onClickCTA() {
+      this.$router.push({
+        name: 'billing_settings_index',
+        params: { accountId: this.accountId },
+      });
+    },
   },
 };
 </script>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/components/BaseEmptyState.vue b/app/javascript/dashboard/routes/dashboard/settings/sla/components/BaseEmptyState.vue
new file mode 100644
index 000000000..eb8bfd65a
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/components/BaseEmptyState.vue
@@ -0,0 +1,33 @@
+<script setup>
+import SLAListItem from './SLAListItem.vue';
+</script>
+
+<template>
+  <div class="w-full min-h-[12rem] relative">
+    <div class="w-full space-y-3">
+      <SLA-list-item
+        class="opacity-25 dark:opacity-20"
+        :sla-name="$t('SLA.LIST.EMPTY.TITLE_1')"
+        :description="$t('SLA.LIST.EMPTY.DESC_1')"
+        first-response="20m"
+        next-response="1h"
+        resolution-time="24h"
+        has-business-hours
+      />
+      <SLA-list-item
+        class="opacity-25 dark:opacity-20"
+        :sla-name="$t('SLA.LIST.EMPTY.TITLE_2')"
+        :description="$t('SLA.LIST.EMPTY.DESC_2')"
+        first-response="2h"
+        next-response="4h"
+        resolution-time="4d"
+        has-business-hours
+      />
+    </div>
+    <div
+      class="absolute inset-0 flex flex-col items-center justify-center w-full h-full bg-gradient-to-t from-white dark:from-slate-900 to-transparent"
+    >
+      <slot />
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAEmptyState.vue b/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAEmptyState.vue
new file mode 100644
index 000000000..cfb40dbdc
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAEmptyState.vue
@@ -0,0 +1,22 @@
+<script setup>
+import BaseEmptyState from './BaseEmptyState.vue';
+
+const emit = defineEmits(['primary-action']);
+const primaryAction = () => emit('primary-action');
+</script>
+
+<template>
+  <base-empty-state>
+    <p class="max-w-xs text-sm font-medium text-center">
+      {{ $t('SLA.LIST.404') }}
+    </p>
+    <woot-button
+      color-scheme="primary"
+      icon="plus-sign"
+      class="px-5 mt-4 rounded-xl"
+      @click="primaryAction"
+    >
+      {{ $t('SLA.ADD_ACTION_LONG') }}
+    </woot-button>
+  </base-empty-state>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAPaywallEnterprise.vue b/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAPaywallEnterprise.vue
new file mode 100644
index 000000000..f5f8707c1
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAPaywallEnterprise.vue
@@ -0,0 +1,73 @@
+<script setup>
+import BaseEmptyState from './BaseEmptyState.vue';
+
+const props = defineProps({
+  isSuperAdmin: {
+    type: Boolean,
+    default: false,
+  },
+  isOnChatwootCloud: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['click']);
+const i18nKey = props.isOnChatwootCloud ? 'PAYWALL' : 'ENTERPRISE_PAYWALL';
+</script>
+
+<template>
+  <base-empty-state>
+    <div
+      class="flex flex-col max-w-md px-6 py-6 bg-white border shadow dark:bg-slate-800 rounded-xl border-slate-100 dark:border-slate-900"
+    >
+      <div class="flex items-center w-full gap-2 mb-4">
+        <span
+          class="flex items-center justify-center w-6 h-6 rounded-full bg-woot-75/70 dark:bg-woot-800/40"
+        >
+          <fluent-icon
+            size="14"
+            class="flex-shrink-0 text-woot-500 dark:text-woot-500"
+            icon="lock-closed"
+          />
+        </span>
+        <span class="text-base font-medium text-slate-900 dark:text-white">
+          {{ $t('SLA.PAYWALL.TITLE') }}
+        </span>
+      </div>
+      <p
+        class="text-sm font-normal"
+        v-html="$t(`SLA.${i18nKey}.AVAILABLE_ON`)"
+      />
+      <p class="text-sm font-normal">
+        {{ $t(`SLA.${i18nKey}.UPGRADE_PROMPT`) }}
+        <span v-if="!isOnChatwootCloud && !isSuperAdmin">
+          {{ $t('SLA.ENTERPRISE_PAYWALL.ASK_ADMIN') }}
+        </span>
+      </p>
+      <template v-if="isOnChatwootCloud">
+        <woot-button
+          color-scheme="primary"
+          class="w-full mt-2 text-center rounded-xl"
+          size="expanded"
+          is-expanded
+          @click="emit('click')"
+        >
+          {{ $t('SLA.PAYWALL.UPGRADE_NOW') }}
+        </woot-button>
+      </template>
+      <template v-if="isSuperAdmin">
+        <a href="/super_admin" class="block w-full">
+          <woot-button
+            color-scheme="primary"
+            class="w-full mt-2 text-center rounded-xl"
+            size="expanded"
+            is-expanded
+          >
+            {{ $t('SLA.PAYWALL.UPGRADE_NOW') }}
+          </woot-button>
+        </a>
+      </template>
+    </div>
+  </base-empty-state>
+</template>
diff --git a/app/javascript/dashboard/store/modules/accounts.js b/app/javascript/dashboard/store/modules/accounts.js
index c11312914..3b67c69dc 100644
--- a/app/javascript/dashboard/store/modules/accounts.js
+++ b/app/javascript/dashboard/store/modules/accounts.js
@@ -1,12 +1,15 @@
 import * as MutationHelpers from 'shared/helpers/vuex/mutationHelpers';
 import * as types from '../mutation-types';
 import AccountAPI from '../../api/account';
+import { differenceInDays } from 'date-fns';
 import EnterpriseAccountAPI from '../../api/enterprise/account';
 import { throwErrorMessage } from '../utils/api';
 
 const findRecordById = ($state, id) =>
   $state.records.find(record => record.id === Number(id)) || {};
 
+const TRIAL_PERIOD_DAYS = 15;
+
 const state = {
   records: [],
   uiFlags: {
@@ -19,26 +22,19 @@ const state = {
 
 export const getters = {
   getAccount: $state => id => {
-    return $state.records.find(record => record.id === Number(id)) || {};
+    return findRecordById($state, id);
   },
   getUIFlags($state) {
     return $state.uiFlags;
   },
-  isFeatureEnabledonAccount:
-    ($state, _, __, rootGetters) => (id, featureName) => {
-      // If a user is SuperAdmin and has access to the account, then they would see all the available features
-      const isUserASuperAdmin =
-        rootGetters.getCurrentUser?.type === 'SuperAdmin';
-      if (isUserASuperAdmin) {
-        return true;
-      }
+  isTrialAccount: $state => id => {
+    const account = findRecordById($state, id);
+    const createdAt = new Date(account.created_at);
+    const diffDays = differenceInDays(new Date(), createdAt);
 
-      const { features = {} } = findRecordById($state, id);
-
-      return features[featureName] || false;
-    },
-  // There are some features which can be enabled/disabled globally
-  isFeatureEnabledGlobally: $state => (id, featureName) => {
+    return diffDays <= TRIAL_PERIOD_DAYS;
+  },
+  isFeatureEnabledonAccount: $state => (id, featureName) => {
     const { features = {} } = findRecordById($state, id);
     return features[featureName] || false;
   },
diff --git a/app/javascript/dashboard/store/modules/specs/account/getters.spec.js b/app/javascript/dashboard/store/modules/specs/account/getters.spec.js
index c8613b706..e7eec6101 100644
--- a/app/javascript/dashboard/store/modules/specs/account/getters.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/account/getters.spec.js
@@ -52,13 +52,4 @@ describe('#getters', () => {
       )(1, 'auto_resolve_conversations')
     ).toEqual(true);
   });
-
-  it('isFeatureEnabledGlobally', () => {
-    const state = {
-      records: [accountData],
-    };
-    expect(
-      getters.isFeatureEnabledGlobally(state)(1, 'auto_resolve_conversations')
-    ).toEqual(false);
-  });
 });
diff --git a/app/javascript/shared/mixins/configMixin.js b/app/javascript/shared/mixins/configMixin.js
index 7561f08df..6973b7e70 100644
--- a/app/javascript/shared/mixins/configMixin.js
+++ b/app/javascript/shared/mixins/configMixin.js
@@ -12,5 +12,9 @@ export default {
     isEnterprise() {
       return window.chatwootConfig.isEnterprise === 'true';
     },
+    enterprisePlanName() {
+      // returns "community" or "enterprise"
+      return window.chatwootConfig?.enterprisePlanName;
+    },
   },
 };
diff --git a/app/views/layouts/vueapp.html.erb b/app/views/layouts/vueapp.html.erb
index a80f23cce..ed5723556 100644
--- a/app/views/layouts/vueapp.html.erb
+++ b/app/views/layouts/vueapp.html.erb
@@ -40,6 +40,9 @@
         fbApiVersion: '<%= @global_config['FACEBOOK_API_VERSION'] %>',
         signupEnabled: '<%= @global_config['ENABLE_ACCOUNT_SIGNUP'] %>',
         isEnterprise: '<%= @global_config['IS_ENTERPRISE'] %>',
+        <% if @global_config['IS_ENTERPRISE'] %>
+        enterprisePlanName: '<%= @global_config['INSTALLATION_PRICING_PLAN'] %>',
+        <% end %>
         <% if @global_config['VAPID_PUBLIC_KEY'] %>
         vapidPublicKey: new Uint8Array(<%= Base64.urlsafe_decode64(@global_config['VAPID_PUBLIC_KEY']).bytes %>),
         <% end %>