diff --git a/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue b/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
index ba26ef177..ff9ddfd67 100644
--- a/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
+++ b/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
@@ -5,29 +5,38 @@
       :search-key="mentionSearchKey"
       @click="insertMentionNode"
     />
+    <canned-response
+      v-if="showCannedMenu"
+      :search-key="cannedSearchTerm"
+      @click="insertCannedResponse"
+    />
     <div ref="editor"></div>
   </div>
 </template>
 
 <script>
 import { EditorView } from 'prosemirror-view';
+
 import { defaultMarkdownSerializer } from 'prosemirror-markdown';
-
-const TYPING_INDICATOR_IDLE_TIME = 4000;
-
 import {
   addMentionsToMarkdownSerializer,
   addMentionsToMarkdownParser,
   schemaWithMentions,
 } from '@chatwoot/prosemirror-schema/src/mentions/schema';
+
 import {
   suggestionsPlugin,
   triggerCharacters,
 } from '@chatwoot/prosemirror-schema/src/mentions/plugin';
-import TagAgents from '../conversation/TagAgents.vue';
 import { EditorState } from 'prosemirror-state';
 import { defaultMarkdownParser } from 'prosemirror-markdown';
 import { wootWriterSetup } from '@chatwoot/prosemirror-schema';
+
+import TagAgents from '../conversation/TagAgents';
+import CannedResponse from '../conversation/CannedResponse';
+
+const TYPING_INDICATOR_IDLE_TIME = 4000;
+
 import '@chatwoot/prosemirror-schema/src/woot-editor.css';
 
 const createState = (content, placeholder, plugins = []) => {
@@ -43,7 +52,7 @@ const createState = (content, placeholder, plugins = []) => {
 
 export default {
   name: 'WootMessageEditor',
-  components: { TagAgents },
+  components: { TagAgents, CannedResponse },
   props: {
     value: { type: String, default: '' },
     placeholder: { type: String, default: '' },
@@ -53,7 +62,9 @@ export default {
     return {
       lastValue: null,
       showUserMentions: false,
+      showCannedMenu: false,
       mentionSearchKey: '',
+      cannedSearchTerm: '',
       editorView: null,
       range: null,
     };
@@ -86,6 +97,35 @@ export default {
             return event.keyCode === 13 && this.showUserMentions;
           },
         }),
+        suggestionsPlugin({
+          matcher: triggerCharacters('/'),
+          suggestionClass: '',
+          onEnter: args => {
+            if (this.isPrivate) {
+              return false;
+            }
+            this.showCannedMenu = true;
+            this.range = args.range;
+            this.editorView = args.view;
+            return false;
+          },
+          onChange: args => {
+            this.editorView = args.view;
+            this.range = args.range;
+
+            this.cannedSearchTerm = args.text.replace('/', '');
+            return false;
+          },
+          onExit: () => {
+            this.cannedSearchTerm = '';
+            this.showCannedMenu = false;
+            this.editorView = null;
+            return false;
+          },
+          onKeyDown: ({ event }) => {
+            return event.keyCode === 13 && this.showCannedMenu;
+          },
+        }),
       ];
     },
   },
@@ -93,6 +133,9 @@ export default {
     showUserMentions(updatedValue) {
       this.$emit('toggle-user-mention', this.isPrivate && updatedValue);
     },
+    showCannedMenu(updatedValue) {
+      this.$emit('toggle-canned-menu', !this.isPrivate && updatedValue);
+    },
     value(newValue) {
       if (newValue !== this.lastValue) {
         this.state = createState(newValue, this.placeholder, this.plugins);
@@ -141,6 +184,21 @@ export default {
       this.state = this.view.state.apply(tr);
       return this.emitOnChange();
     },
+
+    insertCannedResponse(cannedItem) {
+      if (!this.view) {
+        return null;
+      }
+
+      const tr = this.view.state.tr.insertText(
+        cannedItem,
+        this.range.from,
+        this.range.to
+      );
+      this.state = this.view.state.apply(tr);
+      return this.emitOnChange();
+    },
+
     emitOnChange() {
       this.view.updateState(this.state);
       this.lastValue = addMentionsToMarkdownSerializer(
@@ -206,10 +264,9 @@ export default {
 .is-private {
   .prosemirror-mention-node {
     font-weight: var(--font-weight-medium);
-    background: var(--s-300);
-    border-radius: var(--border-radius-small);
-    padding: 1px 4px;
-    color: var(--white);
+    background: var(--s-50);
+    color: var(--s-900);
+    padding: 0 var(--space-smaller);
   }
 }
 </style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
index 81c94640f..5d97076bb 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
@@ -42,6 +42,7 @@
         @focus="onFocus"
         @blur="onBlur"
         @toggle-user-mention="toggleUserMention"
+        @toggle-canned-menu="toggleCannedMenu"
       />
     </div>
     <div v-if="hasAttachments" class="attachment-preview-box">
@@ -249,7 +250,8 @@ export default {
       }
     },
     message(updatedMessage) {
-      this.hasSlashCommand = updatedMessage[0] === '/';
+      this.hasSlashCommand =
+        updatedMessage[0] === '/' && !this.showRichContentEditor;
       const hasNextWord = updatedMessage.includes(' ');
       const isShortCodeActive = this.hasSlashCommand && !hasNextWord;
       if (isShortCodeActive) {
@@ -271,6 +273,9 @@ export default {
     toggleUserMention(currentMentionState) {
       this.hasUserMention = currentMentionState;
     },
+    toggleCannedMenu(value) {
+      this.showCannedMenu = value;
+    },
     handleKeyEvents(e) {
       if (isEscape(e)) {
         this.hideEmojiPicker();
@@ -279,7 +284,8 @@ export default {
         const hasSendOnEnterEnabled =
           (this.showRichContentEditor &&
             this.enterToSendEnabled &&
-            !this.hasUserMention) ||
+            !this.hasUserMention &&
+            !this.showCannedMenu) ||
           !this.showRichContentEditor;
         const shouldSendMessage =
           hasSendOnEnterEnabled && !hasPressedShift(e) && this.isFocused;