fix: Captain not responding to campaign conversations (#13489)

Co-authored-by: Aakash Bakhle <48802744+aakashb95@users.noreply.github.com>

enterprise/app/jobs/captain/conversation/response_builder_job.rb

@@ -93,6 +93,10 @@ class Captain::Conversation::ResponseBuilderJob < ApplicationJob
   end
 
   def send_out_of_office_message_if_applicable
+    # Campaign conversations should never receive OOO templates — the campaign itself
+    # serves as the initial outreach, and OOO would be confusing in that context.
+    return if @conversation.campaign.present?
+
     ::MessageTemplates::Template::OutOfOffice.perform_if_applicable(@conversation)
   end
 

enterprise/app/services/enterprise/message_templates/hook_execution_service.rb

@@ -68,6 +68,10 @@ module Enterprise::MessageTemplates::HookExecutionService
   end
 
   def send_out_of_office_message_after_handoff
+    # Campaign conversations should never receive OOO templates — the campaign itself
+    # serves as the initial outreach, and OOO would be confusing in that context.
+    return if conversation.campaign.present?
+
     ::MessageTemplates::Template::OutOfOffice.perform_if_applicable(conversation)
   end
 

enterprise/lib/captain/tools/handoff_tool.rb

@@ -42,6 +42,10 @@ class Captain::Tools::HandoffTool < Captain::Tools::BasePublicTool
   end
 
   def send_out_of_office_message_if_applicable(conversation)
+    # Campaign conversations should never receive OOO templates — the campaign itself
+    # serves as the initial outreach, and OOO would be confusing in that context.
+    return if conversation.campaign.present?
+
     ::MessageTemplates::Template::OutOfOffice.perform_if_applicable(conversation)
   end