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feat: Add backend changes for whatsapp csat template (#12984)

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This PR add the backend changes for the feature [sending CSAT surveys
via WhatsApp message templates
](https://github.com/chatwoot/chatwoot/pull/12787)

---------

Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com>
This commit is contained in:
Muhsin Keloth
2025-12-11 16:36:37 +05:30
committed by GitHub
parent 1de8d3e56d
commit 2bd8e76886
10 changed files with 1331 additions and 18 deletions
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38
app/controllers/api/v1/accounts/inboxes_controller.rb
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@@ -152,31 +152,37 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
end
def format_csat_config(config)
{
display_type: config['display_type'] || 'emoji',
message: config['message'] || '',
survey_rules: {
operator: config.dig('survey_rules', 'operator') || 'contains',
values: config.dig('survey_rules', 'values') || []
}
formatted = {
'display_type' => config['display_type'] || 'emoji',
'message' => config['message'] || '',
:survey_rules => {
'operator' => config.dig('survey_rules', 'operator') || 'contains',
'values' => config.dig('survey_rules', 'values') || []
},
'button_text' => config['button_text'] || 'Please rate us',
'language' => config['language'] || 'en'
}
format_template_config(config, formatted)
formatted
end
def format_template_config(config, formatted)
formatted['template'] = config['template'] if config['template'].present?
end
def inbox_attributes
[:name, :avatar, :greeting_enabled, :greeting_message, :enable_email_collect, :csat_survey_enabled,
:enable_auto_assignment, :working_hours_enabled, :out_of_office_message, :timezone, :allow_messages_after_resolved,
:lock_to_single_conversation, :portal_id, :sender_name_type, :business_name,
{ csat_config: [:display_type, :message, { survey_rules: [:operator, { values: [] }] }] }]
{ csat_config: [:display_type, :message, :button_text, :language,
{ survey_rules: [:operator, { values: [] }],
template: [:name, :template_id, :created_at, :language] }] }]
end
def permitted_params(channel_attributes = [])
# We will remove this line after fixing https://linear.app/chatwoot/issue/CW-1567/null-value-passed-as-null-string-to-backend
params.each { |k, v| params[k] = params[k] == 'null' ? nil : v }
params.permit(
*inbox_attributes,
channel: [:type, *channel_attributes]
)
params.permit(*inbox_attributes, channel: [:type, *channel_attributes])
end
def channel_type_from_params
@@ -192,11 +198,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
end
def get_channel_attributes(channel_type)
if channel_type.constantize.const_defined?(:EDITABLE_ATTRS)
channel_type.constantize::EDITABLE_ATTRS.presence
else
[]
end
channel_type.constantize.const_defined?(:EDITABLE_ATTRS) ? channel_type.constantize::EDITABLE_ATTRS.presence : []
end
def whatsapp_channel?