Initial Commit

Co-authored-by: Subin <subinthattaparambil@gmail.com>
Co-authored-by: Manoj <manojmj92@gmail.com>
Co-authored-by: Nithin <webofnithin@gmail.com>

lib/reports/update_account_identity.rb

@@ -0,0 +1,8 @@
+class Reports::UpdateAccountIdentity < Reports::UpdateIdentity
+  attr_reader :account
+
+  def initialize(account, timestamp = Time.now)
+    super(account, timestamp)
+    @identity = ::AccountIdentity.new(account.id)
+  end
+end

lib/reports/update_agent_identity.rb

@@ -0,0 +1,9 @@
+class Reports::UpdateAgentIdentity < Reports::UpdateIdentity
+  attr_reader :agent
+
+  def initialize(account, agent, timestamp = Time.now)
+    super(account, timestamp)
+    @agent = agent
+    @identity = ::AgentIdentity.new(agent.id, tags: { account_id: account.id })
+  end
+end

lib/reports/update_identity.rb

@@ -0,0 +1,67 @@
+class Reports::UpdateIdentity
+
+  attr_reader :account, :identity
+  attr_accessor :timestamp
+
+  def initialize(account, timestamp = Time.now)
+    @account, @timestamp = account, timestamp
+  end
+
+  def incr_conversations_count(step=1)
+    update_conversations_count(:incr, step)
+  end
+
+  def decr_conversations_count(step=1)
+    update_conversations_count(:decr, step)
+  end
+
+  def incr_incoming_messages_count(step=1)
+    update_incoming_messages_count(:incr, step)
+  end
+
+  def decr_incoming_messages_count(step=1)
+    update_incoming_messages_count(:decr, step)
+  end
+
+  def incr_outgoing_messages_count(step=1)
+    update_outgoing_messages_count(:incr, step)
+  end
+
+  def decr_outgoing_messages_count(step=1)
+    update_outgoing_messages_count(:decr, step)
+  end
+
+  def incr_resolutions_count(step=1)
+    update_resolutions_count(:incr, step)
+  end
+
+  def decr_resolutions_count(step=1)
+    update_resolutions_count(:decr, step)
+  end
+
+  def update_avg_first_response_time(response_time)
+    identity.avg_first_response_time.set(response_time, timestamp)
+  end
+
+  def update_avg_resolution_time(response_time)
+    identity.avg_resolution_time.set(response_time, timestamp)
+  end
+
+  private
+
+  def update_conversations_count(method, step)
+    identity.conversations_count.send(method, step, timestamp)
+  end
+
+  def update_incoming_messages_count(method, step)
+    identity.incoming_messages_count.send(method, step, timestamp)
+  end
+
+  def update_outgoing_messages_count(method, step)
+    identity.outgoing_messages_count.send(method, step, timestamp)
+  end
+
+  def update_resolutions_count(method, step)
+    identity.resolutions_count.send(method, step, timestamp)
+  end
+end